Dear Ina,
I just had a really upsetting thing happen on eBay. I am a seller who specializes in vintage and discontinued perfume. I listed a very desirable and rare bottle that is over 50 years old. It is sealed at the top with a ring of hard, clear plastic that goes around the stopper where it meets the neck of the bottle. This plastic seal can only be cut with a knife or scissors. The bottle is authentic and obviously unused because the plastic makes it tamper-proof, but due to evaporation, it is about 2/3 full.
To my amazement, eBay wrongly took my listing down because it allegedly violated their perfume policy, which requires all bottles to be new, not used.
I clicked a button on my computer to appeal the decision, and days later I received an automated response that started with the headline, "The listing you reported has not been removed." The message seemed to imply that my listing for this bottle might have been reinstated by eBay, although it was hard for me to be sure. And for the record, I hadn't "reported" anybody's listing, certainly not my own! All I did was file an appeal for the perfume listing that eBay took down without just cause.
I checked to see if my listing was in fact reinstated on eBay, but no, it was still sitting there in my folder of ended items. The button for appealing the decision was greyed out and no longer clickable, so I contacted customer service for help.
The eBay rep told me that my bottle's partial evaporation disqualifies it from being sold on eBay, even though the listing shows photographic evidence that the bottle still has the tamper-proof seal. I asked if I could have my concerns escalated to another level of customer service or to the department that writes eBay's perfume policy, and I was told no.
eBay's perfume policy explicitly says that "used" or "partially full" bottles are not allowed, but I believe that their policy was unfairly applied in my case. Serious collectors of this vintage fragrance know that there are many counterfeit bottles out there, as well as authentic bottles that have had their original contents removed and replaced with non-original contents by unscrupulous sellers.
Authentic bottles like mine that still have the tamper-proof seal are very desirable to serious collectors, and they usually fetch a premium price at auction, even if some evaporation has occurred, because the seal provides peace of mind.
What makes me angry, besides the way I've been treated, is the very real possibility that eBay's policy is unwittingly encouraging more fraud, not less. If eBay only allows people to sell bottles that are full or empty, then unscrupulous people with partially full bottles will be motivated to top them off with water, alcohol, or any old random perfume just to make the bottles appear full enough to list as "new."
eBay's bots and human reps don't even have the expertise to know which bottles are issued with tamper-proof seals and which ones aren't. It appears that all they care about is whether the bottle is visually full-looking, empty, or something in between.
N.