An eBay moderator confirmed today (January 5) that a glitch is preventing buyers from revising feedback they left for sellers. The issue arose after buyers described their problem in threads on the eBay discussion boards.
On Friday, a buyer said they had left a neutral feedback for a transaction and then worked out the issue with the seller and wanted to remove the feedback. "The seller sent me a request and I received the email to accept it. Whenever I click "Revise feedback", eBay takes me to this message," they wrote, and pasted the following message they received:
"We can't find this transaction. Please check your transactions to give feedback.
"eBay sent you a feedback revision request."
The
eBay moderator replied on Monday and said, "there is a site issue at the moment that is preventing revisions" and said eBay had opened ticket "ALERT16397" for the known issue.
Another Redditor replied in that thread, "Yes it's good for customers to see, but it doesn't give you any kind of algo boost. I know people with what I consider terrible feedback that make tons of money on eBay and don't give a shit about their feedback at all."
"So, long story short, not sure how I left negative feedback rating accidentally, but if it's that easy to do, that's something eBay needs to address because it must not have something like an "are you sure you mean to do this" warning message for fat fingered users.
"I want to make this right and got the seller to send a feedback revision request. So, I can add more feedback. That's not what I need. I need to know how to CHANGE the negative rating to a positive one, or just remove it altogether. How do you do this? And, if you can't, eBay needs to make some changes to this system or it's just damaging to sellers and buyers. Thank you for any information."
The eBay moderator was again summoned to that thread and replied this morning with the same technical-issue ticket number ALERT16397.
