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AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Sun Aug 30 2015 20:14:59

The PayPal Caste System - Small Merchants Get Squeezed

By: Ina Steiner
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PayPal is raising its fees for sellers who process more than $3,000/month by up to 32%. But a company spokesperson confirmed that merchants with negotiated contracts such as The Home Depot will not experience a rate hike.

PayPal's justification for the rate hike is the value added services it offers as part of the rate, "such as seller protection, credit and new innovations such as One Touch." But presumably PayPal's favored merchants like The Home Depot would also have access to such value added services, yet their fees are unaffected. 

Anuj Nayar said about 1% of PayPal's merchant base would be affected ... Read More
Reading AuctionBytes Blog: The PayPal Caste System - Small Merchants Get Squeezed
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Tue Aug 18 2015 20:56:22

What Questions Would You Ask the Head of eBay Customer Service?

By: Ina Steiner
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Can you name the head of eBay customer service? While his name appears at the bottom of emails to sellers when things go wrong, Steve Boehm has kept a low profile, but this week he was featured on the company's corporate blog. 

Boehm explained how eBay trains its reps to handle disputes between buyers and sellers, and he said eBay strives for fairness, not happiness - more on that in Wednesday's Newsflash.

We hear a lot of complaints about how frustrating it can be to try to work with eBay customer service - but often it's when something goes wrong ... Read More
Reading AuctionBytes Blog: What Questions Would You Ask the Head of eBay Customer Service?
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Thu Aug 13 2015 11:57:16

USPS Carriers Are Like Uber Drivers for Amazon

By: Ina Steiner
Sponsored Link
Endicia says Uber and Amazon are making moves to enter the package-delivery space, reportedly testing crowd-sourcing services where "everyday folks" will deliver packages.

The shipping software company conducted a survey that found that while 67% of respondents said they would use such a service from Uber or Amazon, 34% would be more likely to use traditional carriers such as USPS, FedEx and UPS.

Top reasons for sticking to traditional shipping carriers: familiarity, reliability, security, and convenience. 

And speaking of how Amazon gets packages into customers' hands - one analyst estimates the USPS is handling an enormous percentage of Amazon deliveries, according to Bloomberg.

"US Postal ... Read More
Reading AuctionBytes Blog: USPS Carriers Are Like Uber Drivers for Amazon
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Wed Aug 12 2015 15:27:25

PayPal Technical Issue Grinds Service to a Stop

By: Ina Steiner
 
People have been reporting problems logging in to PayPal or getting error messages today. Twitter is full of reports, and the usual monitoring sites indicate problems.

DownDetector shows complaints including, "Can't log in. Can't send money"; "Has anyone had any issues lately with the @paypal site? it will never load for me. i have even resorted to using internet explorer"; and "@paypal is the service down? i keep getting the 500 internal server error."

On IsItDownRightNow.com, it posted a message that states, "Possible Service Disruption: Our test passed without any errors however 30 users have reported problems in the last few ... Read More
Reading AuctionBytes Blog: PayPal Technical Issue Grinds Service to a Stop
Comments (24) | Permalink
Sun Aug 9 2015 21:47:57

Can Fashion Items Sell in the Auction Format Online?

By: Ina Steiner
 
In discussing a promotion running this month in which eBay is encouraging sellers to list auctions in the Women's Clothing category, sellers wondered, "I thought that clothing was one of the categories where eBay said auctions don't work well."

That made us wonder, where and in what categories do auctions work well these days? Clearly established auction houses are still finding rare and unique items to put up for bidding, offline and online.

But with regard to the types of items that once sold well in the auction format on eBay, do they still do well? And what about categories like fashion or consumer ... Read More
Reading AuctionBytes Blog: Can Fashion Items Sell in the Auction Format Online?
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Mon Aug 3 2015 12:41:32

Amazon UK Runs Huge Promo But Excludes 3P Sellers

By: Ina Steiner
 
Amazon is running a huge promotion for buyers in the UK today, August 3, 2015: It's giving 10 pounds off any order of 50 pounds or more. All UK customers can take advantage of the deal - all they have to do is insert the promo code "BIGTHANKS" at checkout.

The company said it was running the 1-day promotion to thank its customers for ranking it number one among British retailers, and cited a survey by Havas.

The good news: the promotion will drive shoppers to Amazon.com.

The bad news: the promotion excludes items for sale by third-party sellers.

According to the terms and conditions: "The ... Read More
Reading AuctionBytes Blog: Amazon UK Runs Huge Promo But Excludes 3P Sellers
Comments (4) | Permalink
Sun Aug 2 2015 21:44:14

Will Amazon Crack Down on eBay Drop Shippers?

By: Ina Steiner
 
Some online sellers on eBay and elsewhere use Amazon as a drop-shipper, and some go further, using their membership in Amazon Prime to ship items to their customers at no cost - something that is prohibited in the Prime terms of use. 

Are new limits Amazon is imposing on its Prime membership an indication that it could be about to crack down on sellers who use Prime as a free delivery method?

As we report in Monday's Newsflash, Amazon placed new restrictions on how many users can take advantage of free shipping on a Prime member's account, and it's also excluding businesses from ... Read More
Reading AuctionBytes Blog: Will Amazon Crack Down on eBay Drop Shippers?
Comments (19) | Permalink
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