AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Sun Nov 17 2019 21:50:51

Etsy Seller Standards ODR Warning Causes Uproar

By: Ina Steiner

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Some sellers are in an uproar over Etsy's "Order Dissatisfaction Rate" (ODR), part of its Seller Service Level Standards. One seller wrote us, "Have you heard or seen Etsy's new policy? Many sellers are outraged, Etsy is being inundated with calls, they even agreed some of the new seller rules are ludicrous."

This is the section from the Etsy help page titled, "Seller Service Level Standards," that has sellers so upset:

What happens if a shop doesn’t meet these standards
We recognize that, despite a seller’s best efforts, some orders will not go as expected and may result in ... Read More

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Sat Nov 16 2019 22:54:15

eBay Riles but Etsy Allies with Google

By: Ina Steiner

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Josh Silverman took a different approach to Google than his former employer eBay when he took the helm of Etsy in 2017. Seven months into his tenure as CEO, he announced Etsy would be moving its infrastructure to the Google Cloud Platform.

This congenial relationship extended to advertising in August when Etsy launched a new "Etsy Ads" program, which merged Google Shopping and Etsy Promoted Listings. Etsy explained to sellers, "With Etsy Ads, one campaign makes it easy for shoppers to discover your products on both Etsy and Google and make a purchase from your shop."

This week, Etsy briefed sellers on its ... Read More

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Wed Nov 13 2019 21:07:50

Is Etsy Cyber Week Sale Too Rich for Sellers?

By: Ina Steiner

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Etsy invited sellers to participate in its Cyber Week Sales Event promotion. It's the first holiday sale since Etsy began its controversial policy of restricting page-one of search results to items that offer free shipping.

Etsy advised sellers to schedule their Cyber Week sale to run from Tuesday, November 26 through Tuesday, December 3. "Discount one or more items by at least 20% - that's the sweet spot for shoppers," Etsy said - though it told shoppers that sellers participating in the sale would be offering discounts up to 60% off.

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Mon Nov 11 2019 11:07:05

Expert Warns Amazon Sellers about Package Inserts

By: Ina Steiner

 

Branding is important in business, and many sellers include inserts in their online orders. Online marketplaces can be strict about how sellers interact with customers, however.

Today, online-selling guru Skip McGrath noted that Amazon recently clarified its insert policy - and he expects the company to enforce it. 

Package inserts aren't always about branding - often sellers are so concerned about the ramifications of bad feedback or the impact of product reviews on sales that they include messaging that could be problematic in the eyes of online marketplaces - "bribing customers," as one seller put it. 

The policy McGrath published in his blog post specifically ... Read More

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Sun Nov 10 2019 22:03:43

Amazon Denies It Pressures Sellers to Use Its Logistics

By: Ina Steiner

 

Sellers often complain that Amazon forces a "race to the bottom" on prices. But according to Bloomberg, a seller sent a letter to federal lawmakers making the opposite argument. He accuses Amazon of forcing sellers to use its logistics services, "which in turn forces them to raise prices for consumers."

In his letter, the seller accuses Amazon of "tying" its marketplace and logistics services together, according to the news report, "an antitrust violation in which a company uses dominance in one market to give itself an advantage in another market where it's less established."

Bloomberg (via TTNews.com) said Amazon disputed many of ... Read More

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