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AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Mon Sept 26 2016 15:05:49

eBay Wants Sellers to Police Its New Catalog

By: Ina Steiner
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eBay wants sellers to help it police its new product catalog. On Monday, it issued a request to sellers asking them to help it improve the integrity of its product pages. 

Product pages are a somewhat new concept to eBay, which built its marketplace with listings rather than the catalog approach used by Amazon. eBay CEO Devin Wenig is betting heavily on its "Structured Data Initiative."

Like Amazon, eBay now displays product pages dedicated to a specific product (aka UPC or ASIN), and it displays sellers' listings it thinks are a match to that product. eBay is asking sellers to ... Read More
Reading AuctionBytes Blog: eBay Wants Sellers to Police Its New Catalog
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Fri Sept 23 2016 22:05:42

Should You Worry About Old Accounts?

By: Ina Steiner
Sponsored Link
After revelations that at least 500 million Yahoo accounts were hacked, the Wall Street advised readers to close old accounts.

"No good comes from leaving details of your identity - alternate email addresses, date of birth and, yes, passwords - floating around the backwaters of the internet. Hackers who find their way into one account, dormant or still in use, can exploit details such as PINs or security-question answers to get into other accounts. That's right, your old AOL Instant Messenger account could compromise your Facebook account."

Amazon, eBay, and PayPal made it onto the Journal's "most popular (or formerly popular) ... Read More
Reading AuctionBytes Blog: Should You Worry About Old Accounts?
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Wed Sept 21 2016 15:46:54

Etsy Retires Treasuries over the Objection of Sellers

By: Ina Steiner
Sponsored Link
Etsy is retiring a much beloved feature called Treasuries after removing it from the home page in the spring. Nearly 200 comments bemoaning the decision quickly accrued underneath the announcement on Wednesday.

Etsy Treasuries are member-curated shopping galleries that showcase items from across multiple sellers, often with certain themes.

Sellers were quick to point out that over 1,000 users had previously signed a petition to bring back treasuries to the home page, and the petition saw renewed activity on Wednesday, such as the following comment left by a seller:

"Treasuries are a good marketing tool within Etsy for shops to get their items noticed ... Read More
Reading AuctionBytes Blog: Etsy Retires Treasuries over the Objection of Sellers
Comments (10) | Permalink
Sat Sept 17 2016 21:55:27

UPS Hiring a Reminder that Shipping Isn't Free

By: Ina Steiner
 
Big retailers have convinced online shoppers that there is something called "free shipping," but a UPS announcement is a reminder that that's not the case.

Packages do not get delivered by themselves, and UPS said it was expecting to hire about 95,000 seasonal employees to support the anticipated increase in package volume that will begin in November and continue through January 2017.

Naturally UPS (and other shipping carriers) pass along those costs to merchants - and it recently announced it would increase rates nearly 5% at the end of the year.

But small sellers are impacted more than large sellers - back in April, the Read More
Reading AuctionBytes Blog: UPS Hiring a Reminder that Shipping Isn't Free
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Thu Sept 15 2016 14:50:57

eBay Tries to Be One of the Cool Kids

By: Ina Steiner
 
As eBay tries to find traffic to make up for its fall in Google search, it has increasingly turned to social networking sites, including ones targeted at young people.

Perhaps that's why eBay is now trying a hip approach in its email marketing. Today we saw two emails from eBay with the following subject lines:

"Get into it! Savings so good you'll want to put a ring on them ..."

"FOMO? $0 shipping, from eBay." (FOMO is short for Fear Of Missing Out.)

What do you think of the approach - can eBay appeal to the younger crowd with this approach?

And by the way, a seller had forwarded ... Read More
Reading AuctionBytes Blog: eBay Tries to Be One of the Cool Kids
Comments (23) | Permalink
Tue Sept 13 2016 14:22:01

eBay Offers Advice on Dealing with Fraudulent Returns

By: Ina Steiner
 
eBay offered advice to a seller asking about fraudulent returns - incidents where a buyer either:

a) lies to get free return shipping by saying the item was defective when it was not, or,

b) returns a useless item instead of the product they received from the eBay seller.

The advice came during eBay's weekly chat session on Wednesday held on the eBay boards. Here's what the eBay moderator suggested:

"We know that faulty returns can be more difficult to deal with but there are complications on what our options are or could be. Without us being there at the time the item was shipped, delivered ... Read More
Reading AuctionBytes Blog: eBay Offers Advice on Dealing with Fraudulent Returns
Comments (36) | Permalink
Mon Sept 12 2016 21:43:03

Retailers Applaud Amazon Crackdown on 3P Merchants

By: Ina Steiner
 
It's no surprise that brands, manufacturers, and retail chains would applaud any move to make it more difficult for marketplace sellers, especially those who work outside the established boundaries of the retail industry.

A retail expert wrote a harsh assessment of Amazon merchants in his column in ComputerWorld this morning: "In trying to be the world's largest e-tailer by offering almost anything, Amazon has attracted a dedicated group of thieves and resellers trying to slip through the holes in Amazon's bureaucracy. Amazon is now making a good-faith effort to thwart those selling unauthorized goods, just as it tried to attack ... Read More
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Comments (15) | Permalink
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