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AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Tue Apr 25 2017 11:35:57

eBay Selling Horror Story Related to Active Content Ban

By: Ina Steiner
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A process that was supposed to make a seller's listings compliant with eBay's upcoming ban on Active Content instead wiped out the seller's entire descriptions from every one of their listings.

That's according to a news tip received today.

The seller said they had been active in removing the offending content from their eBay listings while using the opportunity to make them mobile-friendly as well. 

They noticed a tool they were using from a third-party service was not mobile-friendly, nor was it compliant with the pending ban on Active Content. Every time they added a new listing to eBay, the service provider would include the ... Read More
Reading AuctionBytes Blog: eBay Selling Horror Story Related to Active Content Ban
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Fri Apr 21 2017 14:07:57

Does This Netflix Series about an eBay Seller Ring True?

By: Ina Steiner
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Grab your popcorn, eBay sellers! Netflix is showing the world what it's like to sell online in a new series called Girl Boss based on the memoir of Sophia Amoruso, founder of Nasty Gal.

Will the show get it right about the joys and pitfalls of online selling? Perusing the episode summaries shows it does tackle some real-life issues: 

"When an angry bride-to-be sends back a "discolored" dress, Sophia scrambles to fix it in time for the wedding so her rating won't get ruined," is the description of episode four.

In episode seven, an online rival shows up unannounced at her apartment, and ... Read More
Reading AuctionBytes Blog: Does This Netflix Series about an eBay Seller Ring True?
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Thu Apr 20 2017 23:01:06

Should Etsy Warn Sellers Before Running Tests?

By: Ina Steiner
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Imagine getting into your car and finding out that overnight, the manufacturer had switched the position of the windshield wiper and directional signal without warning. That's how it can feel for sellers when marketplaces make changes, especially those who need consistency and reliability in order to run their businesses.

In a blog post this week written by Etsy's Seller Handbook editor Taylor Combs, Etsy opened up about its approach to making changes on its marketplace. Like eBay, Etsy often runs tests (which it calls "experiments") before implementing a change.

"Experiments are one way we gather data about how Etsy buyers and sellers interact with ... Read More
Reading AuctionBytes Blog: Should Etsy Warn Sellers Before Running Tests?
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Tue Apr 18 2017 22:30:30

PayPal Ad Promotes Purchase Protection

By: Ina Steiner
 
PayPal is running a new ad campaign called "PayPal Can Do That," according to some media trade publications. One such ad promotes PayPal's purchase protection.

Letting customers know they are protected is important - boosting confidence can improve sales, especially for shoppers who are buying something online sight unseen from an unknown seller. 

But marketplace sellers can be sensitive to the message certain such marketing sends to buyers given the abuse that sellers must deal with from "bad buyers."

You can read more about the new PayPal ad campaign in this article on MediaPost.com, which writes, "The first phase of the ‚ÄúPayPal Can Do That" campaign will ... Read More
Reading AuctionBytes Blog: PayPal Ad Promotes Purchase Protection
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Sun Apr 16 2017 17:43:04

Amazon CEO References 3P Sellers in Shareholder Letter

By: Ina Steiner
 
Amazon CEO Jeff Bezos referred to third-party sellers in his annual letter to shareholders. The letter wasn't a summary of Amazon's accomplishments in 2016, but rather a glimpse into his management approach. 

The yearly letters are famous for Bezos insistence that Amazon is still in Day 1, a reference he made in his very first letter to shareholders that he includes with each year's letter to Amazon investors. 

In this year's letter, Bezos tried to answer the question, "How do you keep the vitality of Day 1, even inside a large organization?"

One piece of advice he offered: recognize true misalignment issues early and escalate ... Read More
Reading AuctionBytes Blog: Amazon CEO References 3P Sellers in Shareholder Letter
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