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AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Thu Feb 11 2016 11:13:44

How Hard Is It to Combine Shipping on eBay?

By: Ina Steiner
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An eBay seller wrote to describe a problem with combined shipping on eBay. Many sellers find that shoppers purchase multiple quantities of an item or multiple items from them, and even if the buyers don't request a combined shipping discount upfront, many sellers feel obligated to provide one. 

In addition, it's important that each item ordered has an associated tracking number - can sellers use the same tracking number in cases where they have combined all items into one package?

Before we get to the reader's issue, we took a look around at some discussions on the ... Read More
Reading AuctionBytes Blog: How Hard Is It to Combine Shipping on eBay?
Comments (12) | Permalink
Mon Feb 8 2016 22:57:48

Online Sellers Continue to Have Problems with USPS Changes

By: Ina Steiner
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The USPS is now extending First Class Package Service (FCPS) beyond the previous 13-ounce limit to 15.99 ounces, resulting in savings for shippers. Nevertheless, it comes with some headaches for sellers. 

The change was rolled out on January 17 as part of the 2016 postal rate changes for shipping services. The first bump in the road was for eBay sellers, who found the marketplace's shipping label service was not initially ready for the change. 

A bigger challenge: understanding the change only applies to Commercial Base rates. Sellers who expect to get the lower rate at their local Post Office are disappointed to ... Read More
Reading AuctionBytes Blog: Online Sellers Continue to Have Problems with USPS Changes
Comments (38) | Permalink
Thu Feb 4 2016 22:56:25

Online Sellers Won't Benefit from Super Bowl Ads

By: Ina Steiner
Sponsored Link
Super Bowl advertising offers companies the opportunity to reach over 100 million viewers. And while a few ecommerce companies are running TV ads during Sunday's Super Bowl game (see Friday's Newsflash article), online sellers are unlikely to benefit directly from the ads.

Amazon is running its first Super Bowl ad this year, but will be showcasing its Echo hardware device. It's possible interest in the ad could drive traffic to the marketplace, indirectly helping merchants.

PayPal is using its Super Bowl spot to advertise a concept called New Money and is running a sweepstakes tied to the campaign - but the effort is ... Read More
Reading AuctionBytes Blog: Online Sellers Won't Benefit from Super Bowl Ads
Comments (19) | Permalink
Tue Feb 2 2016 20:00:47

Amazon Reportedly Plans to Open Hundreds of Bookstores

By: Ina Steiner
 
Amazon may be planning to open between 300 - 400 physical bookstores. Did someone let the cat out of the bag, or simply report rumors as fact?

The Wall Street Journal was paying attention when the CEO of General Growth Properties, a shopping mall developer and operator, spoke to analysts on a post-earnings conference call this morning. Sandeep Mathrani was speaking about omnichannel retailers and the importance of last-mile delivery as well as returns.

"And just case in point, you go to Amazon opening bricks and mortar book stores and their goal is to open as I understand 300 to 400 book stores, and ... Read More
Reading AuctionBytes Blog: Amazon Reportedly Plans to Open Hundreds of Bookstores
Comments (20) | Permalink
Tue Feb 2 2016 13:59:42

Merchant Reports PayPal Holds to UK Regulator

By: Ina Steiner
 
Merchants continue to complain about PayPal holds on their funds. The International Business Times describes the outcry among sellers in the UK over the practice. In one case, a merchant claims PayPal said it was holding his funds due to concerns of fraud because he had experienced a spike in traffic and transactions and called the practice "anti-business." 

The seller told the newspaper he was curious why if PayPal was worried he was a fraudster they would wait 90 days to investigate.

PayPal told the Times it takes many factors into account when deciding whether to place funds on hold including past ... Read More
Reading AuctionBytes Blog: Merchant Reports PayPal Holds to UK Regulator
Comments (4) | Permalink
Mon Feb 1 2016 20:47:12

Bragging about Your Purchases via Email Considered Harassment

By: Ina Steiner
 
Many large ecommerce sites encourage customers to share their purchases with friends and followers. While sharing via social networking may be okay, be careful if you help customers send mass emails to their friends about their purchases on your site.

Reuters wrote about a court case against Amazon in Germany, and reported, "The court said on Monday that sharing by e-mail without approval of the recipient was illegal. It is "unsolicited advertising and unreasonable harassment," the regional court in Hamm said, confirming the ruling of a lower court in Arnsberg."

There are strict rules about spam emails in the US too ... Read More
Reading AuctionBytes Blog: Bragging about Your Purchases via Email Considered Harassment
Comments (4) | Permalink
Fri Jan 29 2016 14:29:27

Should You Be Negged Because Your Buyer Had to Pay Duties?

By: Ina Steiner
 
An eBay seller received his first negative feedback from an overseas buyer because the buyer had to pay extra money to the Post Office for import duties. The seller is frustrated because eBay advises international buyers on this page:

International Buyers - Please Note: 
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

The feedback comment left with the negative makes it clear that the buyer is giving a neg because of the extra ... Read More
Reading AuctionBytes Blog: Should You Be Negged Because Your Buyer Had to Pay Duties?
Comments (32) | Permalink
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