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AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Tue Oct 28 2014 19:48:43

German Court Rules in eBay Feedback Case

By: Ina Steiner
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Do eBay buyers have to contact a seller before leaving negative feedback? eBay places few restrictions on buyers about leaving sellers feedback, but a German court took a different view.

A reader wrote today, "In Germany consumer rights are very strong but in this case the buyer has to erase the negative feedback," pointing to an article in the Frankfurter Allgemeine Zeitung newspaper (FAZ).   

An eBay seller sued a buyer to force him remove his negative feedback rating. Even putting the link through Google's translation tool, it's a bit difficult to nail down the details of the case, but apparently ... Read More
Reading AuctionBytes Blog: German Court Rules in eBay Feedback Case
Comments (26) | Permalink
Thu Oct 23 2014 21:34:33

What Do You Think of Etsy's Card Reader?

By: Ina Steiner
Sponsored Link
You might think Etsy's new card reader is just another Square or PayPal Here clone that allows you to process in-person payments at shows and fairs. But it's doing some innovative things with the new reader that are somewhat surprising.

Let's say you've set up a table at a local show and you use the Sell on Etsy card reader (with your mobile device) to process a buyer's credit card. You can send the buyer an electronic receipt that acts as a marketing tool by showcasing your Etsy items and driving the buyer to your Etsy shop.

In addition, the ... Read More
Reading AuctionBytes Blog: What Do You Think of Etsy's Card Reader?
Comments (21) | Permalink
Wed Oct 22 2014 14:35:41

When eBay Buys Go Wrong in an Explosive Kind of Way

By: Ina Steiner
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When people buy a used product on eBay, they probably don't expect it to be perfect, especially when it's a used car. Nevertheless, one family in England had a particularly disappointing experience with their purchase on eBay Motors this week.

According to the Daily Mail, the day after picking up their Volkswagen Golf Carbiolet from the seller, it exploded into flames on a trip to drop the kids off at school.


With the dramatic headline, "Stop the car, mum, my feet are on fire! £800 VW Golf bought on eBay bursts into flames on the school run 24 hours ... Read More
Reading AuctionBytes Blog: When eBay Buys Go Wrong in an Explosive Kind of Way
Comments (20) | Permalink
Mon Oct 20 2014 12:17:07

Amazon Wields Seller Defect Rates to Curb Late Shipments

By: Ina Steiner
 
Amazon hates to disappoint customers, and no doubt with memories of last year's late holiday shipments still fresh, it has decided to impose new restrictions on third-party sellers beginning November 13th:

- Sellers will no longer be able to offer one-day shipping (unless they use FBA).

- Sellers will only be able to offer two-day shipping if they use UPS, US Postal Service, FedEx or OnTrac and if their Order Defect Rates are less than 0.5% (unless they use FBA).

Amazon sellers must currently maintain an Order Defect Rate (ODR) of "less than 1%," and there has been some confusion over the ... Read More
Reading AuctionBytes Blog: Amazon Wields Seller Defect Rates to Curb Late Shipments
Comments (6) | Permalink
Thu Oct 16 2014 14:20:56

Early Online Sellers Are Why PayPal Turns 15

By: Ina Steiner
 
PayPal trumpeted its successes in a blog post today called, "Beaming to Bitcoin: PayPal's 15 years of Progress, Payments and People," which links to a special page that outlines its history.

This part caught my attention:

After all their hard work on transferring money between Palm devices, it was the web version that caught on first. Founder Reid Hoffman's prediction was right - buyers and sellers were using it to facilitate transactions on eBay via email payments.

Realizing this, the company quickly changed its business model to integrate even better with eBay, and PayPal customers grew to over 100,000. It was ... Read More
Reading AuctionBytes Blog: Early Online Sellers Are Why PayPal Turns 15
Comments (28) | Permalink
Wed Oct 15 2014 12:55:41

eBay Hassle Free Returns Not So Hassle-Free for Sellers

By: Ina Steiner
 
A seller wrote in today with a disturbing tale of working with eBay's Hassle Free Returns program. "I discovered a hassle-free returns snafu. A buyer started a return on 9/24 and didn't ship it until 10/9... well beyond the 5 business days stated on eBay's hassle-free returns faqs/info page."



The seller contacted eBay customer service, whereupon an eBay rep told them that as long as buyers start the process within the correct time frame, tracking can be uploaded for up to 29 days before the return automatically closes.

"So buyers can basically ship the return whenever they feel like it, the 5 business days ... Read More
Reading AuctionBytes Blog: eBay Hassle Free Returns Not So Hassle-Free for Sellers
Comments (42) | Permalink
Tue Oct 14 2014 22:16:42

Be an Expert to Attract Shoppers

By: Ina Steiner
 
You may not think of yourself as an expert, but if you sell in a niche area, whether it's collectibles or used computer parts, you probably know an awful lot about that topic.

As online selling gets more competitive every year, one way to stand out is to show off your expertise. This article published by Etsy got me thinking about this topic: "How to display your art collection." You don't need an advanced degree to tackle a topic like this, but it can impress shoppers and tip the scales in your favor.

The idea is to get visitors to ... Read More
Reading AuctionBytes Blog: Be an Expert to Attract Shoppers
Comments (3) | Permalink
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