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AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Thu Dec 1 2016 12:18:10

Today's PayPal Email Sends Traffic to eBay, However,...

By: Ina Steiner
Sponsored Link
Yesterday we wrote about PayPal's marketing email to users that took a somewhat negative approach by emphasizing problems that can occur with online sales.

Today, PayPal kicked off a new marketing campaign called the 12 Days of Surprise Savings. Today's marketing email sends traffic to eBay, however,... the email features only 4 items from 4 brands:

eBags - Beverly Hills Country Club Newport 21" Hardside Spinner 5 Colors

Hasbro - Furreal Friends Torch, My Blazin' Dragon

ioChic - CHIC Hover board 6.5" UL Approved Self Balancing Smart Electric Scooter

Bulova (OfficialWatchDeals, formerly selling as Official_Buluva) - Bulova Accutron Men's 65B159 Accu Swiss Telc Rose Gold and Silver ... Read More
Reading AuctionBytes Blog: Today's PayPal Email Sends Traffic to eBay, However,...
Comments (10) | Permalink
Wed Nov 30 2016 19:43:06

PayPal's Message to Holiday Shoppers - Too Negative?

By: Ina Steiner
Sponsored Link
"Not happy with an order? We can help." That's the subject line of PayPal's holiday marketing email campaign sent this week. Inside, it tells recipients, "Shop with peace of mind this season."

PayPal is working to reassure holiday shoppers by telling them it will help them get a refund if their order arrives damaged, is different than advertised, or doesn't arrive at all:

PayPal Purchase Protection helps ensure you don't put a bow on something broken. If your order arrives damaged, we can help get you a refund. (Learn More & See Eligibility.)

(Cue photo showing broken Christmas Tree ornament.) The email continues:

Did you know PayPal ... Read More
Reading AuctionBytes Blog: PayPal's Message to Holiday Shoppers - Too Negative?
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Sat Nov 26 2016 12:32:36

The Amazon Paradox: Bad Sellers Multiply Amid Crackdown

By: Ina Steiner
Sponsored Link
Amazon is requiring sellers to provide proof of their legitimacy to sell certain brands or in certain categories amid a series of crackdowns, but at the same time, reports are surfacing about fraudulent sellers flooding the Amazon marketplace.

The problem is exploding as the shopping season kicks into high gear, according to sellers in this discussion thread on the Amazon boards, where they discuss ways they think the marketplace could prevent the problem from occurring.

One seller who said they were seeing "tons of new sellers popping up on Black Friday" suggested Amazon expand the same strict holiday-season requirements in the Toys category ... Read More
Reading AuctionBytes Blog: The Amazon Paradox: Bad Sellers Multiply Amid Crackdown
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Thu Nov 24 2016 22:50:18

Amazon Locks Sellers Out of Hallmark and CDs

By: Ina Steiner
 
"Black Friday week" has taken on a new meaning for many Amazon sellers as they find themselves locked out of categories in which they'd been selling for years. Rather than an opportunity to capitalize on the holiday shopping frenzy, the week saw sellers facing the prospect of lost sales with no idea if it's temporary or permanent, a mistake or deliberate.

One big hit was Hallmark, as sellers discussed in this thread. A seller who purchases from a company that buys Hallmark overstock and discontinued stock at auctions was shut out after having sold the brand for years with no problems.

Sellers of ... Read More
Reading AuctionBytes Blog: Amazon Locks Sellers Out of Hallmark and CDs
Comments (9) | Permalink
Tue Nov 22 2016 16:35:03

eBay Cross Border Trade Can Be Perilous

By: Ina Steiner
 
Given eBay's priority on cross-border trade, we found a situation described on the eBay boards perplexing. We sent an email to eBay spokesperson Ryan Moore on Monday morning:

Subject: eBay buyer unable to file MBG over INR with NARU seller

Hi Ryan,
This thread describes a problem with a cross-border transaction: (link)

The buyer, located in Greece and logged in as a guest, purchased an item on eBay.com from a Hong Kong seller.

The buyer never received the item, eBay suspended the seller and removed the listing.

The buyer is unable to file a Money Back Guarantee, how can they do so?

There are a lot of factors that are unique to ... Read More
Reading AuctionBytes Blog: eBay Cross Border Trade Can Be Perilous
Comments (16) | Permalink
Thu Nov 17 2016 19:38:34

eBay Adds HGTV Sponsorship to Holiday Marketing

By: Ina Steiner
 
eBay is investing in brand marketing this holiday season, and in addition to new TV commercials, it's sponsoring content on cable channel HGTV (Home & Garden Television). Watch this eBay-sponsored HGTV tips video on YouTube. And you can find a few others on eBay's YouTube Channel.

eBay explained:

"Millions of consumers rely on HGTV for inspiration when it comes to decorating their homes. So, we teamed up with them to sponsor decorating content and even deliver an eBay sponsored gallery, complete with shoppable moments. When a browser enters the gallery, they can click on the colored circles to locate the corresponding item on ... Read More
Reading AuctionBytes Blog: eBay Adds HGTV Sponsorship to Holiday Marketing
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Wed Nov 16 2016 11:13:19

Warning: Don't Overstuff Priority Mail Flat Rate Envelopes

By: Ina Steiner
 
Cramming an item into a USPS Priority Mail flat rate envelope is okay, but the Postal Service is warning employees and customers that while a small bulge is okay, "a fully stuffed kangaroo isn't."

In a post called "Battle of the bulge - Guidance offered for overstuffed envelopes," the USPS said the practice of "manipulating or reconfiguring a Priority Mail Flat Rate Envelope by exceeding its capacity" will not save shippers money.

"Here's why: Although these packages can be accepted, they must be weighed and zoned accordingly using the regular Priority Mail price - not the flat-rate charge."

The USPS said that according to postal ... Read More
Reading AuctionBytes Blog: Warning: Don't Overstuff Priority Mail Flat Rate Envelopes
Comments (16) | Permalink
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