EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Fri June 15 2018 23:42:17

eBay Sides with Buyer Making False SNAD Claim

By: Reader

Sponsored Link

Dear Ina,
I had an interesting conversation with an eBay supervisor. I sold a brand new appliance garage to a woman. She received it and in her email thru eBay stated that she knew it was the wrong color when she purchased it, but she bought it but was thinking she could re-stain it or change the color some how.

After receiving she realized it was typical cabinet material and not solid wood and could not be changed in color. She asked if she could return it and I told her she could, she would need to ship it back to me at ... Read More

Comments (37) | Permalink
Tue June 12 2018 13:24:53

When Should Smells Count in eBay SNAD Claims?

By: Reader

Sponsored Link

Dear Ina, 
I'd like to share an experience I had with eBay customer service as a seller and possibly a new way eBay now handles returns for no-returns seller.

Buyer opened an "arrived damaged" return request for a dress. She claimed that the dress smells bad. Dress was cleaned prior to shipping and didn't smell of anything to me. Smells are subjective and this is exactly why eBay never considered them as a reason for SNAD (see the first reply in the thread, by eBay).

I tried communication with the buyer, but she wasn't cooperative, so I called eBay to have the case escalated and ... Read More

Comments (35) | Permalink
Thu June 7 2018 21:36:23

Getting eBay Email Addresses Despite PayPal Block

By: Reader

Sponsored Link

Dear Ina,
I've meant to bring this to your attention and that of the readers for awhile, but I keep forgetting to do it. As we all know eBay recently got PayPal to omit giving us a buyer's email address when notifying us of a payment or on the PayPal website. This of course cause many of us to be upset with eBay and PP as we like having that information for a variety of reasons.

As of today, eBay is still allowing the buyer's email address to show on the emails sellers can receive notifying them that a sale has happened. 

I know some of you ... Read More

Comments (33) | Permalink
Wed June 6 2018 15:53:00

Seller Believes eBay Violates Canada Competition Laws

By: Reader

 

Dear Ina,
I am a long time anchor store seller on the Canadian E-bay site. After carefully watching all of the actions that E-bay is taking, all the policy changes and the strategic initiatives that are being implemented, I have reached the conclusion that E-bay is in violation of the Competition Laws in Canada. Specifically they are engaged in:

1. Abuse of dominance.
2. Tied selling.
3. Price fixing.
4. False and misleading advertising.
5. Sales tax fraud because they are overcharging sellers the HST and refusing to correct it.

I have decided to end my store subscription on July 31 and am also contemplating lodging a formal complaint with the Monopolistic Practices Directorate in ... Read More

Comments (30) | Permalink
Mon June 4 2018 13:31:33

eBay Seller Loses TRS Plus Fee Discount Unnecessarily

By: Reader

 

Dear Ina,
Hope this finds you well - I just discovered something that affects a large number of eBay sellers and I thought you might want to look into it.

The Spring Seller Update (that's "Spring") stated that as of May 1st, a Seller would have to offer Free Returns in order for a listing to qualify as TRS+ and get the 10% FVF discount.

So for all auctions ending after May 1st we have adjusted our Handling Fee from 1 day handling to 3 day handling since there was no longer an incentive  (a 10% discount on FVFs) for putting that kind of pressure on ourselves...

We still ship ... Read More

Comments (11) | Permalink
Next Page