EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Wed July 19 2017 11:50:52

eBay Designer Reminds Sellers of New Image Requirements

By: Reader

Sponsored Link

Dear Ina,
Thank you for your article about the PhotoBucket mess! I am one of those eBay designers who had many seller/clients who used the free PhotoBucket account to hold the graphics for the templates and stores I designed for them over the last 10+ years. You can bet this has caused a whole lot of work for me to update my clients' eBay pages.

One thing sellers who are revising dozens, hundreds or even thousands of eBay listings now to replace the URLs of their PhotoBucket images should know (or be reminded of) is that eBay recently announced that in the next few months, they ... Read More

Comments (15) | Permalink
Tue July 18 2017 16:00:15

eBay Returns Due to Buyer's Remorse Are on the Uptick

By: Reader

Sponsored Link

Dear Ina, 
I've written to you before about eBay phone support wait times a couple of years ago that you ran a piece on and now I have another issue I wanted to try and bring to your attention. It has to do with return requests in eBay where there is a clear case of buyer remorse as the underlying reason for a return request as given by the buyer's return comments, but they use a different reason code when they open their return request. 

As you probably know, buyers who open return requests due to what eBay considers buyer's remorse reasons - an item ... Read More

Comments (21) | Permalink
Mon July 17 2017 20:45:13

Is eBay Overcharging Buyers for Best Offers?

By: Reader

Sponsored Link

Dear Ina,
Today I received a reminder to pay $18.xx for an eBay item. However I had offered $11.xx and it was accepted. When I clicked on the email reminder to pay link, the amount due said $22.xx and free shipping, which was the Buy It Now price. 

When I used "my eBay" to click on the pending purchase, the link to the pay screen said the correct $11.xx. 

This has happened to me several times. Note this is THREE differing amounts.

I am very concerned for the baby boomer crowd who are getting a touch of Alzheimer's or other cognitive impairment. They may well just pay ... Read More

Comments (7) | Permalink
Sat July 15 2017 15:03:28

eBay Changes the Way Users Share Auction Links

By: Reader

 

Dear Ina,
Just for you to check out. I tried this morning to send directly from an auction I have on eBay the link of the auction to a friend and unlike in the past where the page was sent directly from eBay, it opened a box asking me which one of my social media and emails I want to send the link of the auction to! 

Is eBay trying to get out of "harassing" unknown customers by getting its members to get the blame? Dunno, but you can try it yourself.

My only gripe with this new policy is that I can't send auction links to ... Read More

Comments (5) | Permalink
Thu July 13 2017 11:17:19

eBay Allows Single Seller to Dominate Search Results

By: Reader

 

Dear Ina,
Hopes this finds you well. I have been facing this in several of the categories I sell. And I wonder if you know anything about this as an upcoming change or maybe other sellers are experiencing the same thing in their categories.

When you do an incognito search, to simulate a buyer, the results are coming like this.

The first top 10 are listings all coming from the same seller.

In this particular case, my view was to show 50 listings. From those 50 listings, I got 41 listings from the same seller, VM Innovations.

So, they pushed me out of selling anything Moultrie, Trail ... Read More

Comments (24) | Permalink
Next Page