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Thu Nov 9 2017 19:40:01

Rep Tells Seller eBay Lacks Resources to Fight Fakes

By: Ina Steiner

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Dear Ina,
In the process of getting my eBay listings prepped for my upcoming holiday sales I decided to take a look at my competition on eBay. Not so surprisingly, I found a whole bunch of people in my category trying to pass off fake name brand jewelry as authentic and others putting in a brand name in their listings to get their items to the top of the search for that particular brand(s).  

I proceeded to call eBay (twice) to alert them of the flagrant misuse of sellers (many from China) gaming the system with fake items and deceptive listings. I also told the ... Read More

Comments (33) | Permalink
Tue Nov 7 2017 10:43:36

eBay Sellers Should Watch for Make an Offer Change

By: Reader

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Dear Ina,
Woke up today to find 3 listings had been changed to 'Make An Offer" with threshold set at 50% of my Fixed Price selling price. 

eBay customer service reps were caught unawares, as I was. But this is a new feature they are beginning. 

CHANGING YOUR PRICES!! Wow
P.

Comments (16) | Permalink
Tue Nov 7 2017 06:47:58

Seller Finds eBay Relists His Already Sold Unique Items

By: Reader

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Dear Ina,
I sell one of a kind antiques and collectibles on eBay and have done so since 2002, having completed more than 31,700 transactions. This year I have experienced 22 items selling again, after they previously sold, even though I had not relisted the items, as they were no longer available. 

It happened 5 times in the first week of October, so I decided to end all 2,000+ active listings I had on eBay and relist every item one at a time, verifying the item and the listing. It took me a month and countless hours of my time, plus over a thousand dollars ... Read More

Comments (22) | Permalink
Mon Nov 6 2017 10:49:57

eBay Seller Floats Theory about Poor Returns-to-Sales Ratio

By: Reader

 

Dear Ina,
At the risk of proposing something that sounds like a conspiracy theory, is eBay steering buyers who are prone to returning items to small sellers? Yes, it does sound far-fetched, but what I have noticed as sales have gone down drastically (especially in 2017) is that the number of returns have skyrocketed. 

The numbers do not make sense when you compare current (high number of returns with low sales) versus past (low number of returns with high sales). 

I used to sell hundreds of items per month and of the same quality that I sell today, and I got few returns. With eBay's abysmal sales ... Read More

Comments (33) | Permalink
Sun Nov 5 2017 00:46:43

eBay Seller Unable to Get New Markdown Manager to Work

By: Reader

 

Dear Ina,
I use eBay Markdown Manager every month to put all 1000 items in my store on sale at 10% off. I tried the new one and no matter what I do I cannot figure out how it works and there is no place I can find for specific instructions. 

So I guess to add to the slowest month I just had in 17 years on eBay, none of my items will ever be on sale again. 

At least eBay has not changed "BEST OFFER" yet, that I have on all items. The definitive word here is "yet". I'm sure they will find a way to ... Read More

Comments (8) | Permalink
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