Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Thu Aug 17 2017 16:14:53

eBay Fields Question about Fairness of Search

By: Ina Steiner

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eBay addressed a seller's concern about the fairness (or unfairness) of search exposure, and it did so in an unusual way - through tweets.

A seller using the Twitter handle Cjbeez‏ tweeted: "@askebay 2Q's Why isn't search fair for all sellers? Will eBay acknowledge latest ad campaigns were a huge bust? @EcommerceBytes @devinwenig."

For the uninitiated, the @ sign indicates the seller addressed the question to eBay's social media representatives who post using the AskeBay handle, and copied EcommerceBytes and eBay CEO Devin Wenig.

AskeBay responded, "Thanks for getting in touch. Can you clarify what concerns you had about search not being fair for all ... Read More

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Wed Aug 16 2017 20:43:30

Lawmakers Seek Taxes from Small Online Sellers

By: Ina Steiner

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States are seeking various ways to get online retailers to collect use tax that their residents should be reporting and paying. One state is going after Amazon to collect its sales tax on behalf of its merchants.

South Carolina filed a complaint against Amazon in June for allegedly failing to collect taxes on sales made by its third-party merchants, according to CNBC. "Amazon maintains that the seller is responsible for determining if sales tax is required and for collecting and remitting it. South Carolina is fighting that premise, arguing that under state law, Amazon is considered the seller because the company ... Read More

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Tue Aug 15 2017 21:23:09

eBay Daily Deals on Facebook Won't Help Sellers

By: Ina Steiner

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Facebook is running a test in which it is displaying eBay Daily Deals on its Marketplace classifieds, according to TechCrunch. But Facebook is not displaying "regular" eBay listings from "regular" sellers.

That's because select brands and liquidators must enter into special agreements with eBay to participate in Daily Deals. For instance, when eBay ran a back-to-school Daily Deals coupon event in July, it included only 38 sellers, including brands such as Vera Bradley, Jockey, and Samsonite.

The latest Facebook test isn't the first collaboration between the two companies - eBay developed ShopBot, a "personalized shopping assistant" that helps buyers find deals from eBay's ... Read More

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Mon Aug 14 2017 11:25:10

eBay Bug Pushes Some Listings Down in Search Results

By: Ina Steiner


We're receiving reports from sellers that eBay is pushing their listings down in search results to the bottom of the page under the International Sellers section, even though they're domestic US sellers.

We checked the eBay boards, and reports started showing up on August 11th from sellers who noticed the bug. In this thread, "some of my listings are appearing under international sellers," a seller wrote on Friday afternoon: 

"What the HECK is this? its moving all my listings, that are usually at the top of search results, down to the bottom of the page. I'm an AMERICAN seller, but my listings, like ... Read More

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Sat Aug 12 2017 07:28:06

eBay Defends New Guaranteed Delivery Program

By: Ina Steiner


An eBay moderator came to the defense of the company's new Guaranteed Delivery program when a seller pointed out flaws and accused eBay of trying to be like Amazon. In a lengthy post, the seller pointed out that Amazon had its own logistics system that helped it guarantee delivery dates, and at the same time, he pointed to eBay's advantages, including the unique inventory of its sellers and fraud-detection capabilities.

An eBay moderator responded:

Hi John,
We are eBay. We do not want to be anyone else. 

Fast delivery is important to today's buyers, and more than two-thirds of eBay items are already delivered within three days, ... Read More

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