AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Mon Sept 10 2018 21:28:59

Any Advice for Sellers Facing Hurricane Florence?

By: Ina Steiner

Sponsored Link

Hurricane preparedness is more than stocking up on food and water. For online sellers, there's an extra layer involved, complicated further for those under evacuation orders.

It's very worrisome that in stories about the hurricane now bearing down on the East Coast, there are comparisons to Hurricane Katrina. Anyone who saw the devastation unfold along the Gulf Coast in 2005 knows to take Florence seriously.

TaxGirl's column in Forbes today offers some advice for people with regard to protecting important documents - and of course she starts off with a link to Ready.gov on the most essential steps to take.

Here's a tip ... Read More

Comments (15) | Permalink
Sat Sept 8 2018 19:51:10

Deja vu? Reports that eBay Webinterpret Mayhem Strikes Again

By: Ina Steiner

Sponsored Link

Sellers are reporting that a very costly eBay glitch involving third-party service Webinterpret has struck again. eBay apologized to sellers in May for problems caused by a "technical error" stemming from a promotional banner in Seller Hub between May 1, 2018 and May 4, 2018 - simply clicking on the banner resulted in the third-party creating duplicate listings on their behalf.

Despite the apology from eBay at the time, sellers said they had great difficulty sorting out the problems it caused, and it wasn't clear all sellers impacted by the issue were able to receive credits caused by duplicate listings across ... Read More

Comments (12) | Permalink
Fri Sept 7 2018 13:59:42

Should eBay Be Allowed to Override Blocked Buyer Lists?

By: Ina Steiner

Sponsored Link

A seller reported that an eBay customer service rep greatly overstepped his or her bounds by allowing a blocked buyer to purchase an item from them last night.

Blocking buyers is not uncommon on eBay, and overriding a block can result in consequences ranging from the annoying, to the costly, to the dangerous.

The seller in question said returns had exploded since June, costing them time and money. But he or she also said the incident was disturbing given the fact they had experienced an abusive buyer this year who called and left violent homophobic telephone messages.

Referring to Thursday's incident ... Read More

Comments (30) | Permalink
Mon Sept 3 2018 21:29:29

Etsy to Look into Grave and Mysterious Search Issue

By: Ina Steiner

 

Etsy sellers identified a dramatic change in search; the company thanked sellers and agreed to look into the matter, in a rather unusual statement.

As is often the case, the issue came to light when a seller started a post on the company's discussion board on August 19th. A seller said a broad search term that he has checked nearly every day for the past 3-plus years suddenly went from its current 1.6 million results found to about 950,000, and hours later down to about 250,000 listings.

He said the change occurred after Etsy's scheduled maintenance on August 19th.

Later, the ... Read More

Comments (19) | Permalink
Mon Sept 3 2018 21:22:06

Amazon Protection for INR Claims on Buy Shipping Goes MIA

By: Ina Steiner

 

In May, Amazon rolled out a policy to protect sellers from claims of non-delivery when the seller used Amazon's shipping-label program. But a seller reports Amazon is no longer offer protection for their orders shipped using Buy Shipping.

Amazon announced the following policy in May:

"Effective May 8, if you ship an order on time using Buy Shipping, and the buyer leaves seller feedback solely related to delayed or not received deliveries, you can request to have the impact of the feedback removed from your feedback rating.

"A line will appear through the feedback with the following statement highlighting you were ... Read More

Comments (6) | Permalink
Next Page