Ecommerce Industry News
While product returns are a problem for online sellers, one business’s headache is another’s opportunity. The USPS Office of Inspector General (OIG) pegged the U.S. returns business for shipping carriers at $3 billion annually and […]
eBay UK warned sellers that due to higher postal fees, the cost of Managed Returns would rise. eBay introduced managed returns as an opt-in program in the UK in the fall of 2013, telling sellers […]
Despite a recovering economy, US shoppers still found enough money on their credit and debit cards to drop $601.8 billion in retail spending during the recently completed 2014 holiday shopping season per the National Retail Federation. […]
When we checked in with shipping carriers to learn how the holiday season was overall (see, Checking in with UPS and FedEx on Holiday Deliveries, they reminded us the busy season wasn’t over for them. As […]
Some sellers are rethinking the viability of international selling on the Amazon platform unless they use Fulfillment by Amazon. That’s because on Thursday, Amazon reminded sellers of its international returns policy. And for those not […]
Many people were skeptical when Amazon introduced its Prime Shipping program – would shoppers really pay an upfront cost ($79 at the time) to get free, fast shipping? Amazon proved a free-shipping membership program works. […]
Endicia launched a new service for merchants who not only accept returns, but embrace the practice. Endicia says it is the electronic postage industry’s first “Pay-on-Use Returns” service exclusively for the United States Postal Service. […]
Many people have become familiar with the package pickup trend in which retailers ship items to facilities where buyers can then pick up their orders at their convenience, rather than have packages delivered to their […]
The retail websites of Lowe’s, Target and Best Buy have done the best job of providing a good customer experience when it comes to product returns, according to a new study by Qubit. The company […]
Returns are a major hassle for retailers and can be costly, and it’s also an area of concern due to fraud. Last year, according to NRF’s Return Fraud survey, retailers estimated they would lose $2.9 […]