Ecommerce Industry News
Voxware, a leading provider of cloud-based solutions for distribution operations, released research highlighting why consumers return items purchased online or by phone and how their experiences with the returns process affects their future intentions to […]
eBay published the following post on its Announcement Board on October 24, 2016 at 8:30 am. New Replacement and Exchange Options Now Available In our 2016 Fall Seller Update released this August, we mentioned that […]
A year after eBay launched a pilot program to give sellers more control over dealing with returns from “bad buyers,” it’s expanding the program to include many more sellers. The Returns Resolution pilot gives participants […]
Few issues prove more vexing for online sellers than a customer returning an item. Losing the sale represents one piece of that return – there’s also the logistics involved in handling it. That’s the area […]
Etsy wins when it comes to product returns, according to a survey of online sellers conducted by EcommerceBytes, beating out its larger rivals. On August 3rd, we asked readers to indicate their rate of returns […]
eBay is taking one part of its returns process offline as it makes improvements, it warned sellers through an Announcement Board post on Thursday. “Between August 4 and the middle of October 2016, our structured […]
Return rates vary by product category – clothing and accessories have a notoriously high rate, for example. But do return rates vary by selling channel? The issue is an important one – no retailer likes […]
There are three main reasons why online shoppers return goods, according to UK postal service Royal Mail. The number one reason for returns: poor fit. The postal service research also found that 20% of those […]
This year, May 1st brought higher selling costs to the eBay marketplace. Just a month ago, eBay announced higher fees (and more benefits) for operating eBay Stores, while last fall it told sellers they’d have […]
If you sell clothing online, you know it has a higher return rate than many other categories. While some customers wear clothing they’ve purchased online fully intending to return them, other customers find they aren’t […]