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26 May, 2022
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  • Page 7

Tag: Returns

The Product Returns Process Remains Flawed

January 9, 2017July 15, 2017 Ina Steiner

Voxware, a leading provider of cloud-based solutions for distribution operations, released research highlighting why consumers return items purchased online or by phone and how their experiences with the returns process affects their future intentions to […]

News, Trends and Shopping DataReturns

eBay Opens New Returns Feature to All Sellers

October 25, 2016July 18, 2017 Ina Steiner

eBay published the following post on its Announcement Board on October 24, 2016 at 8:30 am. New Replacement and Exchange Options Now Available  In our 2016 Fall Seller Update released this August, we mentioned that […]

Marketplaces, NewseBay, eBay changes, Returns

eBay Sellers Gain More Control over Improper Returns

September 30, 2016July 18, 2017 Ina Steiner

A year after eBay launched a pilot program to give sellers more control over dealing with returns from “bad buyers,” it’s expanding the program to include many more sellers. The Returns Resolution pilot gives participants […]

Marketplaces, NewseBay, Returns

Online Returns Provide a Reason to Go to the Mall

September 19, 2016July 18, 2017 David A Utter

Few issues prove more vexing for online sellers than a customer returning an item. Losing the sale represents one piece of that return – there’s also the logistics involved in handling it. That’s the area […]

News, Selling ToolsHappy Returns, Returns

Survey Shows Return Rates Vary on eBay vs Amazon vs Etsy

August 15, 2016July 20, 2017 Ina Steiner

Etsy wins when it comes to product returns, according to a survey of online sellers conducted by EcommerceBytes, beating out its larger rivals. On August 3rd, we asked readers to indicate their rate of returns […]

Marketplaces, NewsAmazon, eBay, Etsy, Returns

eBay Maintenance Impacts Returns through October

August 5, 2016July 20, 2017 Ina Steiner

eBay is taking one part of its returns process offline as it makes improvements, it warned sellers through an Announcement Board post on Thursday. “Between August 4 and the middle of October 2016, our structured […]

Marketplaces, NewseBay, Returns

Do Return Rates Vary by Channel, such as Amazon vs eBay?

August 3, 2016July 20, 2017 Ina Steiner

Return rates vary by product category – clothing and accessories have a notoriously high rate, for example. But do return rates vary by selling channel? The issue is an important one – no retailer likes […]

News, Trends and Shopping DataReturns

Three Reasons Why Online Shoppers Return Orders

May 23, 2016July 22, 2017 Ina Steiner

There are three main reasons why online shoppers return goods, according to UK postal service Royal Mail. The number one reason for returns: poor fit. The postal service research also found that 20% of those […]

News, Trends and Shopping DataReturns

May Day Brings Higher eBay Fees, Stringent Returns Policy

May 1, 2016July 22, 2017 Ina Steiner

This year, May 1st brought higher selling costs to the eBay marketplace. Just a month ago, eBay announced higher fees (and more benefits) for operating eBay Stores, while last fall it told sellers they’d have […]

Marketplaces, NewseBay fees, Returns

How to Reduce Apparel Return Rates with Customer Reviews

April 19, 2016July 24, 2017 Ina Steiner

If you sell clothing online, you know it has a higher return rate than many other categories. While some customers wear clothing they’ve purchased online fully intending to return them, other customers find they aren’t […]

News, Selling ToolsPowerReviews, Returns

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