Ecommerce Industry News
Amazon sellers got an unwelcome surprise this week when they discovered new seller performance metrics in their dashboards. The new “Customer Service Dissatisfaction Rate” is the percentage of customers who are not satisfied with a […]
Sellers who signed up to participate in a new pilot program can now try it out. eBay officially opened the Returns Resolution Pilot program on Tuesday after announcing it as part of the Fall Seller […]
eBay sent invitations to an exclusive group of sellers last week, inviting them to participate in a “returns resolution” pilot program, which was revealed as part of the Fall Seller Update. eBay spokesperson Karen Crocker […]
After a seller raised concerns over the possibility of another holiday returns policy from eBay this year, a spokesperson said that would not be the case for the 2015 holiday-shopping period. eBay spokesperson Ryan Moore […]
PayPal is launching a program in which it will pick up the cost of return shipping if a shopper is unhappy with their purchase. “Return Shipping on Us” is a program in which PayPal refunds […]
While product returns are a problem for online sellers, one business’s headache is another’s opportunity. The USPS Office of Inspector General (OIG) pegged the U.S. returns business for shipping carriers at $3 billion annually and […]
eBay UK warned sellers that due to higher postal fees, the cost of Managed Returns would rise. eBay introduced managed returns as an opt-in program in the UK in the fall of 2013, telling sellers […]
Despite a recovering economy, US shoppers still found enough money on their credit and debit cards to drop $601.8 billion in retail spending during the recently completed 2014 holiday shopping season per the National Retail Federation. […]
When we checked in with shipping carriers to learn how the holiday season was overall (see, Checking in with UPS and FedEx on Holiday Deliveries, they reminded us the busy season wasn’t over for them. As […]
Some sellers are rethinking the viability of international selling on the Amazon platform unless they use Fulfillment by Amazon. That’s because on Thursday, Amazon reminded sellers of its international returns policy. And for those not […]