EcommerceBytes-Update, Number 399 - February 12, 2017 - ISSN 1528-6703     11 of 0

Sellers Choice 2017 Marketplace Ratings: Ebid.net

By Ina & David Steiner

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In January 2017, EcommerceBytes surveyed over 10,000 online sellers and asked them to rate the marketplaces on which they had experience selling. An introduction to the Sellers Choice survey along with a summary of the overall ratings can be found here, along with links to results for each of the 10 online marketplaces included in the survey.


Profitability:

Customer Service:

Communication:

Ease of Use:

Would you recommend:

Ebid.net
Year Established: 1999
Description: Auctions, fixed price and storefronts; general merchandise and collectibles
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Summary:
eBid.net came in ninth in the 2017 Sellers Choice Awards for Online Marketplaces, down from seventh last year. eBid.net is based in the UK and has had trouble gaining widespread traction in the US.

The best thing about eBid.net is its low fees, its sellers said, but many also pointed to low sales. The site should advertise, was the advice from many respondents.

"I sell highly sought after items that are new and very popular yet I struggle for sales on eBid due to their idiotic approach to advertising themselves. ... Given what I am listing I should not have any problems selling such items given their popularity but because people head straight to eBay/Amazon etc. and have never heard of eBid because of their lack of advertising in the UK then I rarely sell on eBid so have to continue listing on eBay as a result of eBid's failures to bring in shoppers via traditional advertising in the UK."

Sellers need to do more than simply list an item in order to get sales, was the advice from one respondent, who said sellers must be prepared to work for their sales. "eBid gives you tons of information on how to succeed."

They went on to say, "I like the fact that when I have a problem, a REAL person listens to me and gets it resolved. Listings that go against their listing policies are removed as soon as reported. All sellers are treated equally and the staff is very supportive of sellers in cases of buyer fraud and abuse."

One challenge is branding, said a few sellers, who pointed out that the site suffers from not owning the domain eBid.com (it operates as eBid.net).

eBid received a 3.65 in Profitability; a 4.5 in Customer Service; a 4.48 in Communication; and a 4.62 in Ease of Use. It received a 3.9 from sellers when asked, "How likely are you to recommend eBid as a selling venue to a friend or colleague?"

Reader Comments:The Good, the Bad and the Ugly

Customer service is very very good and you are treated like a person by the owners unlike other selling venues

I've been there eight years. I have no complaints. I DO make sales, the service and venue are great.

I've had success on eBid because I market my store items daily. If you do your listings correctly Google Shopping will accept them. Fees are incredibly low. eBid doesn't harp on the sellers all the time and gives the sellers freedom with the sellers' refund and shipping policies. My refund policy is the same as PayPal's protection plan. No more buyer remorse refunds and it's been tested and PayPal did not allow it. This is the store I will concentrate on building from now on.

It's currently a decent auction site alternative, but it really needs tweaking to be more streamlined!

Excellent site but not enough buyers.

Only thing that is good for sellers on eBid is the no fees. Great if you got a hot item.

Certain items do well on eBid but certainly not everything.

Brilliant site to use with real people in charge to answer any queries.

Currently using this site as the fees are amazingly low (especially if you buy the lifetime membership). Steady stream of new and return customers.

Lowest Fees 2% is enough when you are already in a Margin Battle with Supplier And Competition

Have used this site, will do so again have lifetime membership

I love eBid. Unfortunately it is not well known in the United States and I think the .net rather than .com hurts the site.

Not nearly enough name recognition. Otherwise, not a bad site.

Low selling fees. Problems dealt with by a real person.

An inexpensive selling marketplace with excellent software infrastructure, easy to list, but few US buyers apparently know the site exists

I do get sales once in a while on eBid. I wish that they had a variation option when it comes to size and colors in their listing. Support is excellent. They do respond to emails promptly.

I have made very few sales on eBid They don't have the customer base needed to be profitable

No traffic. I'm in the USA and most eBid members seem to be from UK (I only sell to USA)

While I am not selling stuff everyday on eBid, I am making enough to make eBid worthwhile, especially with 2% FVF. It has taken a lot of time and patience to build up listings, but it has been worth it. EBid could really use some serious advertising because anyone I ask has never heard of eBid.

No selling fees but they charged us lifetime membership fees, Selling is slow, same like any other eMarket, including Bonanza, eCrators, Ioffer, Webstore, etc. etc.

eBid is a lovely site, but no sales for me there. I really don't know what they need to do, but despite having purchased the lifetime membership, I find myself unwilling to spend the time to list items that will expire without a sale.

EBid is very inexpensive, however there is no communication from eBid to sellers

Poor traffic and low sales make it almost worthless but have sold a few things here.

Selling on eBid is a very slow process. You can get a lot of views on your items but sales do not come easily. My biggest problem with this site is that I had at least 4 customers who made an offer, the offer was accepted and they did not pay! Very frustrating...

No traffic, no sales at all. Just an empty space.

Haven't sold anything. Had sold some things years ago but not in the last year.

I tried for 4 years to sell one item. One item sold but the seller never paid and the Customer service noted only a 3 day window for Final value fees to be returned - so that sucked that I waited 7 days - NEVER AGAIN.

Sellers Choice Awards:
We thank all readers who took the time to rate the marketplaces. If you have comments about the survey results or the survey itself, please feel free to post them in the EcommerceBytes Blog.


About the author:

Ina and David Steiner are publishers of EcommerceBytes.com and have been writing about ecommerce since 1999.


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