EcommerceBytes-Update, Number 279 - January 23, 2011 - ISSN 1528-6703     10 of 18

Sellers Choice Marketplace Ratings: Ebid.net

By Ina & David Steiner

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In January 2011, AuctionBytes surveyed almost 2,800 online sellers and asked them to rate the marketplaces on which they had experience selling. An introduction to the Sellers Choice survey along with a summary of the overall ratings can be found here, along with links to results for each of the 16 online marketplaces included in the survey.


Profitability:

Customer Service:

Communication:

Ease of Use:

Would you recommend:

Ebid.net
Year Established: 1999
Description: Auctions, fixed price and storefronts; general merchandise and collectibles
More Info

Summary:
eBid.net came in fifth place with an overall rating of 6.8 and was one of the highest rated sites that offer online auctions (it is also a Google Shopping Marketplace Partner). Its highest marks were for Ease of Use (7.29) and also got good marks for Customer Service (7.16) and Communication (7.11). Its lowest marks were for Profitability (5.80).

eBid received a lot of positive reviews. "Ebid is my favorite site. It is the most "ebay-like" of the alts without the drama. It seems to be growing slowly. But it needs to do more promotion." Another wrote, "Far more profit per sale, not overheads for items that are not sold."

eBid started in Europe and has an international presence. One respondent wrote, "This ebid site seems to have little following in US, Looks like majority buyers are in Europe. With P.O. rates as they are to Europe it is a tough sell." Another seller wrote, "They need a name change. How about ebid.COM!!! Just cough up the dough and buy it from who ever owns the dot-com version!!"

"Here we have an auction site that is getting it right, quick to react and protect both buyers and sellers. Not allowing multitudes of duplicate auctions means ease of browsing," wrote one respondent.

Another wrote, "One of many great eBid features/tools is the Ninja listing tool for bulk uploading. It's easy to use and saves much time. Overall, my experience has been very enjoyable. The Staff and fellow members are very friendly and supportive."

Link to 2010 results

Reader Comments - The Good, The Bad, The Ugly:
The only "alternative" site with an EFFECTIVE global presence. Most months I get more sales from eBid than I do from eBay.
***
Been with eBid 4 months. Sold 374 items. Last month 20% increase from first month. Very happy. Site very easy to use. Low fees and growing community. Google search rankings helps a lot.
***
eBid has been the most wonderful experience, from the site owners down to the buyers. I have had very few non-paying customers, the customer service is amazing, the value simply can't be beat. Even with constantly being run ragged by work on the site, the owners are readily available to help with any needs. The bonus is how much fun it is to be affiliated with such a rapidly growing site, watching it grow right before my eyes.
***
Excellent support staff answers queries personally, not with form letters. Action is taken appropriately. Site is friendly and inexpensive to use, giving more profit to seller.
***
After moving my items away from ebay to ebid due to Geographical sales, I get more sales and get to keep more of the money from each sale. It took some time for the sales to build & some self promotion but I am now finding selling profitable again. I would recommend ebid to others, but advise that it takes time to build up a new selling base & buyers trust.
***
I have been a member of eBid since 2005 but only returned to sell there full time in 2008. I was prepared to give it time as it was a small site and I am so glad that I did. The growth has been enormous over the last year and sales have taken off since the summer of 2010. Many first time buyers are now finding eBid since it's partnership with Google and although it is still not as busy as my Ebay days my sales are now improving monthly. The support staff are wonderful on eBid and I have received an answer from them within an hour of emailing in most cases plus you get answered by a human being ! The site after its recent revamp is very easy to use and the owners will give good consideration to new ideas from the members. The forums also give great support to new sellers and buyers with friendly advice and help.
***
Profitability: Due to the very low seller fees, I've found eBid.net to be much more profitable than Ebay. Customer Service: Twenty-four hour response time (or less) from REAL PEOPLE, not automated bots. Communication: eBid staff support are friendly and will work with you until a problem or concern is resolved. One of many great eBid features/tools is the Ninja listing tool for bulk uploading. It's easy to use and saves much time. Overall, my experience has been very enjoyable. The Staff and fellow members are very friendly and supportive.
***
Terms & Conditions - paid 49.99 for unlimited listing for life. FVFs only 2% when using photos. 5 free shops. 5 free photos. Beginning to pick up and making a good profit. Friendly place and easy and fun to use.
***
Technically good site, but could use more traffic. It does have the benefit of being around the longest of all the eBay "alternatives." Seems to be growing in popularity recently, which is encouraging.
***
Nice site easy to use, good communications from them on sales. Slow but steady sales
***
Cheap and easy to function. There rates are very low and reasonable. Have done very well on this site
***
Site is both buyer and seller friendly. Feedback program is fair. Excellent shipping options. Does not gauge sellers with outrageous fees.
***
Excellent alternative to eBay. No or very low fees. Feedback to or from can be changed or deleted. The most helpful, friendliest forums I have ever encountered. Not as large a presence as eBay, but growing daily. Large and small sellers equally welcome.
***
The site is easy to use, it is easy to list items for sale. Fees are GREAT (very small), seller plus option is brilliant, with free listings! Customer service is very efficient and friendly...personal emails, not automated. The forums are friendly and helpful. The only downside is eBid could use a few more customers.
***
I am not selling on EBID. the site is easy to navigate and I appreciate the forums. I have connected with some great people. My concern is that, after a month, I have only sold 1 item. Why? Is it because it is a newer site and needs more exposure? I don't know, but let's get more buyers to hear about the site! It is a great venue for upstart sellers, and the fees are fair and I hope it grows to out sell EBAY!
***
I joined a couple of years ago for 49.95 lifetime no fees to list or sell ... but if I want a thumbnail photo of my item to show in ebid search results, they nick me for 2% FVF on every sale of that item, because I chose to have a thumbnail photo. Every other site (even eBay) does not charge for that. I think it's sneaky. .... Finally, I've have had several sales fall through because buyers became frustrated with trying to navigate the site. .... Of the 7 sites I sell on, ebid has the least user-friendly interfaces of them all.
***
Active user of Ebid.net for almost 2 years with only One Sale -- just One. Over 500 active listings (as few as 300 and as many as 1200). Inexpensive and easy to use but not effective. Minimal site and store traffic. Simple inexpensive fee structure; simply an ineffective sales effort from my experience. Am still a member with over 500 items available for sale -- if costs increase that will change. Do NOT recommend to anyone that I respect.
***
Clutzy listing procedure vs other sites .... limited options .... I've had buyers abandon their shopping cart and leave, because they say the site confused them and they became frustrated . . . I paid 49.95 for lifetime "no fees" .... and they call something as simple as the first gallery thumbnail photo an "extra" and charge me 2% (?) .... NOBODY else charges for the first photo .... not even eBay, the world champion in outrageously high fees.
***
More than 1000 items online, but never sell anything or got a question. Item are not uploading on google.

Sellers Choice
We thank all readers who took the time to rate the marketplaces. If you have comments about the survey results or the survey itself, please feel free to post them in the AuctionBytes Blog.

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About the author:

Ina and David Steiner are publishers of EcommerceBytes.com and have been writing about ecommerce since 1999.


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