EcommerceBytes-NewsFlash, Number 3162 - September 27, 2013     3 of 4

Etsy to Hold Town Hall Meeting with CEO Chad Dickerson

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Etsy will hold a town hall meeting on Tuesday, October 1st, in which CEO Chad Dickerson will provide an update to the community. The event will be broadcast online, where Etsy users can watch and ask question.

Additional Etsy "admin" members will be available during the webcast meeting to answer questions as well.

Etsy users will have to register in order to view the webinar and ask questions, and the company said it would offer a recording of the event at some point after the webcast.

Dickerson regularly provides updates to the community in written form, apprising them of Etsy's priorities and accomplishments. In his August letter to the community, he shared personal news in addition to sharing his long-term, three-pronged strategy:

  • Make it easy to transact anywhere and emphasize the person-to-person shopping experience.
  • Help sellers start and grow their businesses.
  • Make the world more like Etsy.

However, recent changes to the marketplace's feedback system have upset many Etsy sellers, and similar to past movements among eBay sellers when that marketplace made changes to feedback and fees, some Etsy sellers are vowing to leave.

Etsy's larger rival eBay no longer holds Town Hall meetings and has curtailed community gatherings such as its eBay Live conferences and the local eBay On Location meetings that had initially replace the annual conferences.

Etsy sellers can register for Tuesday's Town Hall meeting at

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to

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