EcommerceBytes-NewsFlash, Number 3135 - August 21, 2013     2 of 4

eBay UK Tweaks User Agreement

By David A. Utter

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New users to eBay UK will find some policies in place that reflect changes to processes at the site. Existing members won't see the changes noted in the update to eBay UK User Agreement until September 23 of this year.

eBay has updated the User Agreement as well as the Buyer Protection policy and International Selling Agreements. Those updates also include coverage of changes related to the introduction of the eBay managed returns process to these two areas.

Marketplaces dealing primarily with smaller order totals will see a small break. Sellers have a new threshold for needing to offer signature confirmation for delivery. The previous threshold of 150 pounds is raised to 750 pounds.

Sellers will want to be aware of how eBay will handle disputes when a buyer claims an item is not as described. If a seller opts not to use the Buyer Protection process in these cases, eBay may go ahead and carry out a reimbursement from the seller, without requiring the buyer to return the item.

The updated User Agreement also recognizes the potential for resolutions to be disrupted by outside events like labor strikes or national holidays. eBay will announce when periods for resolving disputes will be extended due to those external influences.

eBay's payment processing arm PayPal also made its mailing of their Annual Privacy and Error Resolution Notice. PayPal requires notice of an error within 60 days of it occurring, a period that they will extend with good reason (hospital stay, etc.)

About the author:

David A. Utter is a freelance writer based in Lexington, KY. He has covered technology topics from search to security to online business and has been quoted in places like ZDNet and BusinessWeek. He considers his appearance on NPR's "All Things Considered" with long-time host Robert Siegel a delightful highlight. Send your tips to and find him on Twitter @davidautter and on LinkedIn.

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