EcommerceBytes-NewsFlash, Number 3104 - July 09, 2013     3 of 4

eBay Forums Still Down, Slated to Return on Tuesday

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eBay's discussion boards have been in read-only mode for the past week as it moves to a new platform, and sellers have been asking when eBay would bring the boards back online. eBay spokesperson Ryan Moore told EcommerceBytes on Monday that the new Community platform was on schedule to launch on Tuesday, July 9.

eBay is moving its Community forums to a new platform with a different vendor. In informing users of the migration, eBay had said the forums would be placed in read-only mode "for a few days, starting Monday, July 1." Groups remained open for conversation, but eBay warned users that all comments made during that time would not appear on the new platform.

eBay is moving the discussion boards to a platform from Lithium, ending its contract with LiveWorld. eBay's Director of Community Jeff Terrell told EcommerceBytes it was a "mutual parting" between eBay and LiveWorld.

eBay said after the updates are completed, users can "continue to ask questions and talk with each other as you always do - your user name, previous posts and post counts will all stay the same."

eBay Canada already migrated its discussion boards to the new platform, you can read the reaction from Canadian users in this thread. eBay is rolling out the new community platform to 12 different country sites.

eBay UK boards will go into read only mode on Tuesday.

The boards are now back online - let us know what you think on the EcommerceBytes Blog.

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to

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