EcommerceBytes-NewsFlash, Number 2678 - November 21, 2011     3 of 7

eBay Resolves Week-Long Image Glitch - Or Has It?

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eBay told its UK users that the week-long glitch affecting buyers' ability to see images had been resolved. The problem had also caused problems for sellers trying to upload images to listings, as EcommerceBytes reported on Friday. sellers began reporting the problem a week ago Sunday, and by Thursday users complained that their gallery photos were not displaying in listings.

eBay acknowledged the problem on its Systems Announcement board on Thursday (the post has now disappeared). On Monday morning, eBay UK announced the problem had been resolved. However, an hour later, a seller posted in the eBay UK discussion boards that he was unable to upload pictures.

eBay has not posted an update on the System Board.

The problem was frustrating sellers who asked on the boards what they should do about the problem. One seller asked on Thursday, "I would like an eBay customer service rep to email me the answer to the following question about this problem, the question is, do I need to upload another photo before or after this problem is fixed, or will the photo that has been uploaded already show up in gallery once the problem is fixed? I would like to do some more listings today, but do not want to have to go revise everything at a later time if I need to upload a photo again after the problem is repaired." His question remained unanswered.

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to

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