EcommerceBytes-NewsFlash, Number 2036 - May 07, 2009     3 of 4

eBay Australia Users Impacted by Canadian Customer Service Layoffs

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eBay announced this week it would close its Vancouver, Canada customer-service facility in September. eBay's Australian website told users that the closure would mean the transition of support services for Australian buyers and sellers, including telephone, email and live chat services, to existing facilities in the U.S. and the Philippines by early August.

"eBay's Manila facility, which currently supplies a significant level of email and live chat services to Australian members, will expand its services, and eBay's US facility in Salt Lake City will increase its services to the Australian market."

eBay closed its Vancouver facility for 24 hours "to allow staff members time to consider details of the announcement."

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to

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