EcommerceBytes-NewsFlash, Number 1551 - June 01, 2007     4 of 4

PayPal Outage Disrupts eBay, Online Sellers Friday

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Online sellers were reminded how dependent they are on eBay's online payment service when the PayPal site went down for several hours on Friday. eBay posted a message on its Systems Announcement Board at 10:25 am Pacific acknowledging the problem, and posted at 1:29 pm Pacific that the problem had been resolved.

One seller reported the outage on a message board at 7:17 am Pacific. An eBay forum post reported the problem started for them at 9:23 am Pacific. Another seller wrote that the timing of the outage was particularly bad coming "the morning after all the 20ยข listing auctions ended." (eBay held a 20-cent listing day on May 24.)

PayPal spokesperson Amanda Pires said the issue had to do with a database problem. "The site is up and running with full functionality now and we have a dedicated team to diagnosis the issues and its causes."

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to

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