EcommerceBytes-NewsFlash, Number 1170 - December 12, 2005     1 of 7

eBay Listings Disappear Sunday, Sellers Fume over Glitches

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Sellers posting on the eBay's "Technical Issues" board are complaining that newly listed items and sold items are disappearing. A number of threads report other problems as well, including problems with Watch lists, Favorite Seller lists, and even problems bidding on auctions.

"Nothing is working right this weekend," wrote one frustrated seller, and others complained about the timing of the glitches during the busy holiday shopping season. Another source of frustration is the lack of communication from eBay about the problems. eBay has a Systems Announcement Board that says, "Visit this board for information on scheduled site maintenance or system issues that are affecting Marketplace trading," but contains no report of any problem or estimated time of resolution.

One seller wrote in an email to AuctionBytes, "As per usual, Ebay is totally screwed up! Issues for both buyers and sellers are rampant - started seriously about a week ago and has gotten progressively worse." She reports that the message boards are also glitchy, making it difficult to report complaints.

http://www2.ebay.com/aw/announce.shtml

http://forums.ebay.com/db2/thread.jspa?threadID=1000158383

http://forums.ebay.com/db2/thread.jspa?threadID=1000158943


About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.


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