Auction Management Solutions: A guide to tools for managing online auctions

March 2002 Document #MR-201 Price: $629
by Ina Steiner, Director of Research Services

Abstract
This report provides a comprehensive comparison of features for Auction Management Solutions (AMS) in the consumer-auction marketplace. This report will be helpful to retailers, distributors, manufacturers and liquidators who want to use auction sites to dispose of excess inventory, acquire new customers, and test new products and price points, and who are looking to explore ways to organize and streamline the auction process. Report provides feature comparisons of tools used to list and manage auctions on eBay, Yahoo! Auctions, uBid, Amazon Auctions, and other consumer auction sites, as well as fixed-price storefronts.

Topics Covered: Auction Management Solutions

Companies Covered: Andale, AuctionHelper, Auctionworks, ChannelAdvisor, CommerceFlow, FairMarket, Zoovy

Regions Covered: U.S.

Who Should Buy This Report: This report will be helpful to retailers, distributors, manufacturers and liquidators looking to explore ways of organizing and streamlining the auction sales process.


About Steiner Associates
Steiner Associates
is the only research and publishing firm that focuses exclusively on the Online Auction Industry. Steiner Associates deliver high-quality research, analysis and consulting about auction distribution strategy and deployment to a wide range of vendors, retailers, manufacturers and distributors. Steiner Associates publishes AuctionBytes.com, a resource for online-auction sellers.


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PO Box 668
Natick, MA 01760
Tel. 508-655-5697
Email: ina@auctionbytes.com

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Auction Management Solutions: A guide to tools for managing online auctions
Document #MR-201

Table of Contents

Introduction
A Note on Auction Seller Categories

Part 1 Overview
Auction Sales Channel
Auction Management Solutions Overview
Why Enterprises Need Auction Management Solutions
Storefront Offerings & Web-Site Support
The Auction Listing Process
How Auction Management Solutions Work


Part 2 Company Snap Shots
Andale
AuctionHelper
Auctionworks
ChannelAdvisor
CommerceFlow
FairMarket
Zoovy

Part 3 Feature Comparisons
List of Tables
Table 1: Online Auction Support
Table 2: Storefront Offerings
Table 3: Merchant Web-Site Integration
Table 4: Inventory Acquisition
Table 5: Inventory Management
Table 6: Auction Listing Tools
Table 7: Customer Support Features (During the Auction)
Table 8: End-of-Auction Transaction Management
Table 9: Marketing Support
Table 10: Analysis & Report Generation
Table 11: Image Management
Table 12: Multilingual support
Table 13: Payment Services Supported
Table 14: Fulfillment Services
Table 15: Product Training & Customer Support
Table 16: Unique Features/Miscellaneous

List of Appendices
Appendix 1: eBay's Policy Regarding Third-Party Developers
Appendix 2: Additional Auction Management Software Solutions
Appendix 3: Established Consumer Online Auction Web Sites