Ecommerce Industry SoundBytes
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November 04, 2010

Truetiques Speaks out Against eBay Feedback System

Thu Nov 4 2010 15:36:04
Laura Trueman of Truetiques has been selling on eBay for 10 years and has an average of 4500 items for sale on the site at one time. eBay recently barred her from selling on the site due to unsatisfactory customer feedback ratings. eBay has made many changes to the feedback system over the past two years, and we spoke to Laura to get her perspective on the changes. What would Laura tell eBay's CEO about its feedback system? Is eBay doing a good job of ridding its marketplace of poorly performing sellers, or is there another side to the story? Listen to one eBay seller's point of view and decide for yourself, and comment on the AuctionBytes Blog. Run time: 15:40
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November 03, 2010

Brian Lawe on Challenges of Developing for eBay Sellers

Wed Nov 3 2010 10:23:24
AuctionBytes recently caught up with Brian Lawe, founder of OnPagePromotions (formerly MyStoreCredits). Brian explained how his company's tools help eBay sellers drive more sales through online promotions, including MyStoreRewards, MyStoreMaps, and a new tool, CashBack Maps. He then discussed the challenges of being an eBay developer, including the brutal economics eBay seller face and the challenge of reaching sellers. Brian said eBay and PayPal developers could benefit from a program like Apple iTunes, where Apple drives traffic to third-party developers. Run time: 8:33



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October 21, 2010

Scott Smigler Discusses Google Changes' Impact on Merchants

Thu Oct 21 2010 16:44:22
AuctionBytes caught up with Scott Smigler at a recent SEMPO meeting at Google's Boston office. Scott is founder and President of Exclusive Concepts, an Internet marketing company for online retailers. Scott spoke about recent changes Google made to its user experience and how those changes could impact merchants. Scott is also co-chair of SEMPO Boston Working Group, the search engine marketing industry's source for education, community, and networking in the Massachusetts area. He talked about the organization and how it helps businesses keep up with SEO and search engine marketing. Run time: 7:06

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October 17, 2010

Shipwire's Nate Gilmore Discusses eFulfillment Services

Sun Oct 17 2010 15:08:49
Shipwire, which offers fulfillment services to online retailers and marketplace sellers, recently announced it was making its software available for free, regardless of whether sellers are Shipwire customers. AuctionBytes Editor Ina Steiner talked to Nate Gilmore about his company's new Shipwire Anywhere service that bridges do-it-yourself fulfillment and outsourced fulfillment, and about current ecommerce fulfillment trends. With Amazon.com in the game with its FBA offering and indications eBay is looking at ways to integrate with a service on its own platform, it's a good time to get a reality check from a dedicated fulfillment service to find out what lies ahead for online sellers. Run time: 19:20

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October 04, 2010

Lynda Talgo Answers Questions about eBay's Marketing Campaign

Mon Oct 4 2010 22:10:20
Lynda Talgo is Senior Director of eBay Buyer Protection. In today's Ecommerce Industry SoundBytes, Lynda discusses eBay's new fall marketing campaign launched on October 4th. The campaign promotes eBay as a safe place to shop by highlighting the company's Buyer Protection program. Lynda said eBay will send one million postcards and 27 million emails to buyers, and talked about the company's use of the eBay.com home page to post a letter from eBay CEO John Donahoe informing shoppers of the program. We asked Lynda about the thinking behind using the Buyer Protection program as the keystone of the marketing campaign, Buyer Protection program statistics, and more. Run Time: 6:35
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July 21, 2010

Ecommerce Consultant Stephanie Inge on Amazon Seller Conference

Wed July 21 2010 16:02:36
Ecommerce consultant Stephanie Inge joined AuctionBytes to discuss the recent conference of Amazon sellers known as SCOE (Seller Conference for Online Entrepreneurs). Stephanie gives an inside look at the agenda and who attended, and she also discusses her own experience using Amazon's FBA fulfillment service. Stephanie Inge has been selling online since 1999 and runs a training and consulting business at VirtualTrainingCamp.com. Run Time: 11:09
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May 09, 2010

Lin Shearer Discusses New Features of ProStores Store Builder

Sun May 9 2010 22:03:09
eBay's storefront service ProStores recently released its an upgrade 9.3.2, which features a Web Analytics tool. Lin Shearer, Head of Marketing and Revenue at ProStores, joined AuctionBytes Editor Ina Steiner to talk about the service and some of the new features, including an improved Checkout experience for customers and a new Category Promotions feature. ProStores is designed to help sellers set up their own Web store simply and quickly and integrates with the eBay marketplace. Run time: 14:40

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May 06, 2010

Bill Harding on What Lies Ahead for Bonanzle

Thu May 6 2010 23:35:06
The Bonanzle marketplace has grown to 3 million listings since it launched in 2008 and it recently raised $1 million in funding. Founder Bill Harding shares his story and talks about what makes Bonanzle different from sites like eBay and Craigslist. AuctionBytes Editor Ina Steiner asks Bill two questions heard most frequently from observers: will Bonanzle introduce an auction format, and what are his plans to drive shoppers to the site. Listen to his answers to these and other questions, including what lies ahead for Bonanzle. Run time: 32:17

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May 05, 2010

Steve Weber Shares Lessons on Fulfillment by Amazon (FBA)

Wed May 5 2010 21:44:10
Steve Weber is an online bookseller, blogger, and author of the Home Based Bookstore. He  joined AuctionBytes Editor Ina Steiner recently to talk about Fulfillment by Amazon (FBA), a service from Amazon.com that takes care of warehousing, packing and shipping inventory for third-party online sellers. Steve delves into pricing issues, explains what types of items work well - and not so well - for FBA, and what sellers can expect in terms of how Amazon.com handles issues such as customer returns. If you've always wondered about Amazon's FBA fulfillment service, you'll learn a lot from this expert bookseller who has experienced FBA firsthand. Run time: 27:23
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April 27, 2010

eBay's Todd Lutwak Discusses Summer Seller Updates

Tue Apr 27 2010 16:18:20
Todd Lutwak, Vice President of Seller Experience at eBay, joined AuctionBytes Editor Ina Steiner to talk about the changes impacting sellers that were announced on April 27, 2010. The Summer Seller Updates include changes to the way eBay measures seller performance; the use of anonymous email addresses for buyer-seller communication; automatic feedback reminders sent by eBay; and new values for specifying Item condition. Quite a bit of time was spent discussing seller performance changes, which eBay refers to as "Buyer Protection cases," and more information is available on this page. Todd also revealed that eBay will be making a third Seller Release announcement later this year, and discussed new bulk editing functionality now available to sellers. AuctionBytes readers are discussing the Summer Seller Update changes on the AuctionBytes Blog. Run time: 31:12
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