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|Wed Mar 8 2023 10:17:02|
Seller Questions eBay Benchmarks Used to Apply Penalty Fees
I am not sure how all other Australian sellers of new and pre-owned clothing are going, but it appears that all my peers are, simply put, perfect sellers.
Currently our peer group % is ZERO and our return rate over the past 12 months 13 / 1,154 = 1.13% (compared to the general real world average of 20-25%).
Consequently, although all our SNAD's (Significantly Not As Described claims) were resolved without eBay's intervention, we have automatically gone in to the 'Very High' category and are currently paying a FVF + penalty.
I am just curious as to what my peers are seeing in service metrics as regards their peer group %.
Wishing you all well,
"Peer benchmarks are comparisons of your rates of 'Item not received' and 'Item not as described' requests to other sellers offering similar products under similar circumstances, including selling price, terms of sale, and shipping destination."
The page explains it charges an additional 5% fee for listings in categories where it determines sellers place "Very High" compared to their peers.
(Note that eBay also charges a 6% penalty fee for failing to meet minimum seller performance standards, as it explains on the eBay Selling Fees page