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Mon Dec 18 2023 21:38:30

eBay Seller Describes New Scam Involving Multi Item Orders

By: Reader

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Dear Ina,
Buyers on eBay have found a new method to scam sellers out of money, and eBay supports this.

A buyer orders two items from the same seller then opens returns for these two items, but ships only one item back, providing only one tracking number.

Buyer then waits until the first item has been returned and refunded, then opens a case with eBay for the second, non-returned item, and provides the tracking number for the first returned item. eBay of course decides with the buyer three minutes later and the seller is scammed out of money.

This all happens with the AI system they have, and as a seller you can't do anything about it as long you do not have an eBay store for a monthly subscription of $299.

There is no phone number to call anymore, and the chat is through an AI which gets you nowhere. 

Happened to us three times now. 
R.



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Comments (13) | Permalink

Readers Comments

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

by: GetAGrip This user has validated their user name.

Tue Dec 19 06:29:21 2023

The 299.00 you pay for an anchor store entitles you to a direct customer service phone number. Nothing more. If you don't pay for an anchor store you are just noise to be shunned.

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

by: Fruitylovesyou This user has validated their user name.

Tue Dec 19 06:51:48 2023

Why is it you have to have a $300 store to get this resolved?

Also what are the prices of the different types of stores.. Is basic still 15.95?

That's terrible its happened to you. Have you thought about reporting that to the usps. That's mail fraud you know.  I would think you have the transaction history to see that they recycled the tracking?

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

by: GetAGrip This user has validated their user name.

Tue Dec 19 10:27:04 2023

@fruity love you.

BECAUSE you can only get phone support with an anchor store or higher. They ain't and never have given phone support to those that don't want to pay for it. Been that way for years. They are the special people of sleezebay.

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

by: GrumpyHam This user has validated their user name.

Tue Dec 19 18:03:36 2023

I don't have an anchor store and I talk to USA customer service reps all the time.  However, I was offered eBay concierge service back when it started. I'm only a mid-level seller. I just pay for a basic store. Nothing special. I either call and wait, or they call me back. It actually does work.  

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

This user has validated their user name. by: Bill

Tue Dec 19 23:55:10 2023

When ever I had a question I went and asked for a call and it usually came within a short period of time from a US rep.

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

This user has validated their user name. by: Rexford

Wed Dec 20 15:41:24 2023

Classic eBay "seller protection".

This is internet and postal fraud. Call the buyer's local law enforcement and file charges. Get your postal carrier involved in a fraud case against the buyer.

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

by: Cimfubar This user has validated their user name.

Thu Dec 21 00:26:38 2023

I never have a problem calling Ebay, You either stay on the line or have them a call you back. I am not an anchor store.

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

by: P.Dorf This user has validated their user name.

Thu Dec 21 03:46:34 2023

Works both ways. Ordered 4 items from 1 seller. Order was shipped in 2 seperate packages (each package had same tracking number !).

Both packages delivered, each package missing the more expensive item.

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

by: Fruitylovesyou This user has validated their user name.

Thu Dec 21 07:03:00 2023

Yah I would definitely report to postal service for fraud.

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

by: ZZ This user has validated their user name.

Thu Dec 21 09:15:23 2023

It's incredible that eBay would commit crimes against a beginner's forum.
Pro tip: say this to the eBay bot: "call me."

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

by: CBW This user has validated their user name.

Thu Dec 21 10:36:03 2023

I've solved all of my Ebay problems through the chat assistant. Never had to call anyone.

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

by: OhCalcutta This user has validated their user name.

Tue Jan 2 11:41:00 2024

Ebay would not allow the same tracking number used by more than one selling account.
But it looks like it does not apply if it is reused by the same seller.
Some seller could argue based on weight,2 items would weigh more than one item  

Perminate Link for eBay Seller Describes New Scam Involving Multi Ite   eBay Seller Describes New Scam Involving Multi Ite

by: OhCalcutta This user has validated their user name.

Tue Jan 2 11:41:41 2024

sorry,I mean buyer not seller



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