I emailed you before and told you that I felt like you are the voice of sellers. Well I need that voice lol.
eBay's payouts are jacked up. I read about this last night on Reddit and the OP of that post got poo-poo'd as it being a problem with his bank. But then a couple others chimed in and said well no my payouts are not being deposited either. And I thought, uh oh, here we go again.
I had 2 weekend deposits that were supposed to hit about 9 pm Monday night (that is the usual time frame). They did not. I called my bank this morning (Tuesday) and they said that not only do they have no record of those 2 pending weekend deposits, they also have no record of a pending deposit for Monday (put a pin in this).
They also said that eBay's "bank reference number" that eBay attaches to their payouts on the seller hub is a meaningless number. What I need for my bank to resolve it is the 15 digit ACH trace number, which of course eBay does not provide.
I called eBay and of course got their third world "helpline" and they did transfer me over to managed payments and this is what he told me:
We know there is a problem. It's affecting a lot of sellers. We are working on fixing it. We don't know when it will be fixed, and we don't know when you will have your money.
I'm about to make post at reddit putting them on blast because I KNOW they read there but then I thought nope, I'm gonna email Ina.
The unhelpful guy on the phone from eBay told me that "it's just the payouts from this weekend that are affected" well no I call bullshit on that. My payout that went out Monday night/Tuesday morning? Well my bank said they would have a record on their end of a pending ACH for tonight, and they do not.
Then he told me "it's being fixed right now" but had no timeline whatsoever of how long before I get my money. I pointed out that these two statements contradict each other, and he had nothing to say to that.
So I guess I'm going to sit here with no money trying to run a business. This doesn't happen anywhere else. It doesn't happen with Poshmark, Mercari, etc. It just happens with the people who have been in business the longest and should know how to get us paid without screwing us all up!!!
Thank you for being there, Ina Wan Kenobi, you're my only hope of getting an actual straight answer.
Note from the editor
: eBay's System Status board
shows green (all working) for Payouts, and while its Tech Issues thread
is showing a problem with payouts, it has not communicated with sellers on the Seller Announcement Board, though an eBay moderator responded
in a thread about the "known issue" (glitch). The problem has been reported on the Ecommerce EKG board
. Some sellers reported eBay customer service initially blamed sellers' banks for the problem.