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|Thu Apr 21 2022 15:24:38|
USPS Employs Delay and Deny Tactic on Insurance Claim
I am writing to share my experience on the USPS "Insured" claim for $50 Insurance on Priority Mail packages.
I have had two claims in 10 years. Two years ago, a USPS Claim rep told me that they are "Instructed to deny ALL claims on the first submission." After that, the claimant can appeal the denial. I appealed and won the first one but not my latest claim was denied. (value $30 plus ship).
I appealed, providing even more documentation along with copies of the original claim and weeks later, I received two letters in return. One saying to have the buyer take the item to their post office (mind you it's an eBay sale, the buyer was already refunded 2 mos. ago. The second letter, dated two days later, stated that my claim was denied based upon the first denial (provide proof of value of the item - which I did provide twice. I also provided a statement from the buyer saying it was well packed (and it was, I ship 1,000's of fragile items annually and have done so for many years).
My belief is that the USPS "Insurance" on Priority Mail is a fraud. And, they delay the process, knowing that for eBay sellers, the transaction info will disappear within 90 days. I also believe that their expectation that the (refunded) buyer should hold onto a broken item (along with ALL packaging material for months) is excessive and unreasonable; especially when photos of all has been provided.
I'd like to know how many other eBay sellers have had to jump through these same hoops only to be denied over and over. The USPS is not backing up its claim of insurance included.