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Fri June 5 2020 16:04:11

Seller Is Out of Luck when eBay Packages Get Stuck

By: Reader

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Dear Ina,
I am sure many eBay sellers that sell to overseas countries have the same frustration. eBay encourages sellers to continue their international selling and promise to provide support. 

We have been trying to get help from eBay to deal with delays/lost shipping in international shipping due to covid19, with no luck. 

Everyday, we are spending 2-3 hours trying to communicate with buyers in Europe and talking/writing to eBay CS.  

The only help we received, sometimes is 10 days' hold on refund. FYI, some of the packages sent to the countries in Europe and Australia that were hit hard by the virus and  are yet to resume normal delivery.

 Some of them are delivered after eBay decided to refund the buyers. Now, eBay tells us contact buyers, that eBay paid them, 

More than half of the packages we send to Europe are/were either held in USPS facilities or in destination countries. Some of them were delivered and some are in progress. We have lost a lot and it's getting more everyday.

It is only sellers that have to absorb losses - eBay/ PayPal/ USPS, they keep their share, and the seller is the only one who loses. This is unfair. eBay should help its sellers, as it promised during this tough time. 

Hard-working sellers like us that continue to sell during the epidemic deserve support from eBay.
Regards,
Mani



Comments (25) | Permalink

Readers Comments

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: FeelingFroggy This user has validated their user name.

Fri Jun 5 18:24:01 2020

Nothing new about that. Its been happening for years. Best question is if you spending all that time on the phones each day is it really worth it. WE don't waste out time calling ebay for a stuck package as you will always get the same answer. We have just stopped selling outside of the US. And now might have a problem with one stuck package out of a 1000 mailed.

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: COVID-19 This user has validated their user name.

Fri Jun 5 21:50:38 2020

I don't sell no more!  Too many buyers have been spoiled by Amazon and feel entitled to hyper-speed delivery.  It's bad enough before the corona problem and now it's worse!  

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: 1st Armored Division 1971-1973 This user has validated their user name.

Fri Jun 5 22:32:34 2020

I am only experience delivery problems when I use services such as USPS Letter Rate and then only to countries such as France and Netherlands. When I use First Class Package or Ebay International Delivery I do not have a problem, YET...

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: mjr55 This user has validated their user name.

Sat Jun 6 17:03:11 2020

Just a quick note on Australia.......you are putting the CPF code on the address as required now, correct? This basically is for customs processing.....

Here is why.....I notice that if you ship your orders based off Ebay order details, it has this code. However, if you ship Ebay orders based off Paypal notification emails....it NEVER has the code (but the same address). This is definitely a loophole and of course Ebay and PP blame each other here.

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

This user has validated their user name. by: toolguy

Sat Jun 6 17:23:19 2020

No Frustration Here

We stopped shipping International in 2002

The problems were just too many for the little profit they generated,

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: ORDDFW This user has validated their user name.

Sun Jun 7 09:50:12 2020

mjr55, I'm not the OP but have had the same issue to Australia, and to answer your question, yes.

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: I Must be Crazy This user has validated their user name.

Sun Jun 7 13:05:06 2020

I stopped selling international about 4 years ago. Seemed ALL of my "Item not Received" cases were international shipments. My single Negative feedback was to a buyer in Sweden. His item arrived broken....allegedly.

That was the end for me. Domestic only, no problems.

I do sell some products through Global Shipping. Any problems are eBay's problem. I send it to the facility in Kentucky and wash my hands of it. I have been pleased with that program overall.

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: val2525 This user has validated their user name.

Sun Jun 7 15:54:29 2020

I dropped international shipping from all my listings. I'll add it back when the other countries postal services get back to normal.  UPS, USPS and FedEx are having enough issues with my domestic shipments as it is. I don't need the aggravation of dealing with international too.

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: Geetar This user has validated their user name.

Sun Jun 7 16:59:37 2020

I stopped shipping intl. about 4 years ago. I estimate that I made little more past breaking even. I recently had a buyer overseas beg me to sell to him, so I did. He had to pay the import fee's before the items arrived, never did, then they sent the package back to me. Do I really need this?

Buyers can be unreal. I have recently had a lot of problems here in NYC with packages getting stuck in the local sorting facility. I ended up suspending my listings for a while. I had 1 customer complain that he didnt get his delivery like guaranteed delivery said. He said he needed it on that day. The case said he wanted a refund. I contacted him and said I can have the package redirected back to me, and then I can give him a refund. He replied no, ...I will wait for it.

B.S. artist. Thought you would get a refund and the product? Not if I can help it.  

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: pace306 This user has validated their user name.

Sun Jun 7 20:02:10 2020

Fixed for you

Sellers (are) Out of Luck when eBay (gets involved) with shipping Packages

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

This user has validated their user name. by: Marie

Mon Jun 8 02:43:01 2020

I don't know what anyone expects Ebay to do about a stuck package in the first place.  They can't do anymore than you or I can contacting the carrier or whatever.  I think the anger about this is a bit misplaced.

Many of us have had lots of significantly slowed packages in the US too.  I've certainly battled my share.  And I've refunded quite a few that haven't moved in a couple weeks.  Some of those packages got delivered a couple weeks later and some buyers are honest and pay up or ship it back.  

It's a battle to be sure.  Not specific to Ebay by any stretch of the imagination.  Shipping right now has all kinds of challenges.

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: DevilishlySarky This user has validated their user name.

Mon Jun 8 04:37:14 2020

The problem is - ebay are allowing these buyers to lodge complaints before their last delivery estimate has passed - it doesnt matter that they have extended delivery estimates , as they are basing their estimates on what ???
On normal global pandemics ? Like theres an algorithm for that ?
My INR rate has probably doubled - and I guess thats conservatively ,because not everyone opens a case, some just enquire as to the progress of the delivery .
Tracking isnt always the answer either ,it doesnt say "stuck in customs " or ,"on the way to Timbucktoo" , it just says " in transit"
However , generally the postal services run the same way , and if your item is deemed late already , they make no special arrangements to hurry it up and try to still deliver in a timely manner - so if your package is a week late, chances are its going to be three to four weeks late by the time they get round to actually delivering  it , tracking or not .
Ebay have usually stepped in by then , and refunded the buyer ,

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: Chicago48 This user has validated their user name.

Mon Jun 8 04:48:27 2020

If it happens 2-3-4 times, then stop shipping overseas.  Or ship to countries that aren't effected by the virus.  We all should have the list from the USPS/Fedex which countries are greatly impacted and delivery is delayed.

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: Tiffee Jasso This user has validated their user name.

Mon Jun 8 04:52:12 2020

No problem for me. I have pulled all International sales as there is no air flights for some countries, let alone a working Customs site for sorting mail.  

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: Chicago48 This user has validated their user name.

Mon Jun 8 04:58:39 2020

@ Geetar -- contacted him and said I can have the package redirected back to me,
^^
How do you have the package redirected back to you?

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: pace306 This user has validated their user name.

Mon Jun 8 07:15:00 2020

"I think the anger about this is a bit misplaced."

Well....

Like in Southparks Underpants Gnomes Episode

1) create stupid unrealistic shipping metrics and punishments
2) ?
3) profit

If you ship using eBays overpriced service - once it clears KY - then sellers should be not only %100 "golden", but should auto get 5 stars, positive feedback and no longer be invovled

As well once it leaves the US - what should a seller do any way? what can they do?

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: wrslss1222 This user has validated their user name.

Mon Jun 8 07:22:14 2020

My listings are available for sale both to United States and International buyers.  The question is, was the package shipped to eBay's hub for them to forward to the buyer?  I tried this method once and since eBay lost the package I will only ship directly through the Post Office.  The savings is not worth the aggravation dealing with eBay.  Next, if the package was shipped directly to the buyer through the Post Office, go to the USPS website and create an account.  Then you can go to the International part of this website and file a search for the package.  eBay does say that due to Covid-19 some International countries are not receiving packages but it would be a lot better if eBay would block those countries from buying or selling on eBay.

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: Chicago48 This user has validated their user name.

Mon Jun 8 08:26:45 2020

I don't trust nothing going international unless it's Canada.  That's as far as I'll go.  Scammers; people not paying the customs fees because it's too high; lost packages....it's too much.
NOW, if you have insurance on the package that's different, but how many people get insurance?

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

by: toyman This user has validated their user name.

Mon Jun 8 10:32:00 2020

My problem is with the lack of understanding by eBay and PayPal over the fact that there is a pandemic (which they are, apparently, unaware of...) going on.

I have recently had two International shipments get held up long enough by the current mailing system, that the recipients filed an INR complaint with PayPal. I messaged back and forth with PayPal about the fact that there has been tremendous delays due, solely, to the pandemic backup and that they should wait before refunding the buyer's payment.

That, of course, made too much sense to follow and the refunds were made.
Also, of course, the packages DID, indeed arrive (in about 6 weeks in both cases) and of course, neither buyer decided that it would be "right" to go ahead and actually pay, again, for their item.

I also go no "oops, we're sorry" from PayPal for not being able to keep up with current events.

Perminate Link for Seller Is Out of Luck when eBay Packages Get Stuck   Seller Is Out of Luck when eBay Packages Get Stuck

This user has validated their user name. by: LasVagueness

Mon Jun 8 12:29:12 2020

After two hours of transfer tag on eBay, I learned there is a website (Postal Ninja) that can do a deeper dive into parcel status than what USPS can show. This tool can be useful in figuring out exactly where your parcel is 'stuck.' I had a situation with eBay's Standard International Delivery (I do not recommend this service!) not tracking at all. Postal Ninja located the package and provide an estimated delivery date. At least you can show your customer that the package really is en route.

Another site similar to Postal Ninja is 'Track My Shipment' per the very helpful eBay shipping employee I spoke with (although it took two hours to find an employee with the expertise to offer a solution). I hope some of you bookmark Postal Ninja.  

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