I am 20+ year seller on eBay with over 50,000 transactions with 100% positive feedback. eBay forced me into managed payments last fall. They sent me a threat letter sign up or you will no longer be allowed to list, which I resisted and then they followed through on the threat and restricted my account from making new ads until I joined.
eBay's managed payment page states a seller is going to be protected similar to what PayPal always did if you follow some rules such as ship to the exact address, obtain signature proof if over $750, etc.
I recently had a buyer open a payment dispute with their financial institution claiming they didn't recognize the transaction.
eBay's managed payments alerted me and we promptly responded and provided tracking proof it was shipped and delivered to the address exactly as on the order, I even have a copy of the shipping label.
I opened my email this morning only to be shocked by a message from eBay saying they found in the buyer's favor and I owed the full amount plus a $20 dispute fee and they were recovering it from my future payouts. Some protection!
I called in and they couldn't tell me why the system did that but said it was a mistake and it would take a few days but I should be refunded the $20 fee and full amount because I did everything required for the so called "seller protection".
I wonder how many people they are doing this to in hopes you won't fight it or know the rules. I process credit cards on my own website and I know charge back rules and what is required to win.
eBay's managed payments would have been forced to eat this one and apparently they are trying to pass them back on unknowing sellers.
On another note, we are finding eBay's managed payments is withholding funds from payouts for everything they possibly can come up with an excuse to do so on. Buyer opens a return, eBay withholds. Even when the buyer never follows through and ships the item back thus eBay sits on your money for 30 days or more. Buyer opens a dispute, eBay withholds. Buyer opens a credit card chargeback dispute, eBay withholds.
Normal credit card processors do not withhold anything, they take it from the next payout when it actually occurs and a credit is due.
Seems to me eBay is holding money every chance they can and making interest on it. I feel they partnered with an overseas company Adyen to get around U.S. banking rules and regulations.