Etsy Shuts Phone Support as COVID Delays Deliveries

by: FeelingFroggy

Probably like ebay. SAVING MONEY. You have the right to email them just like ebay.

by: Life During Wartime

I am not sure what Etsy's Customer Service could do for you if a package is delayed?  Most days I order something online (NOT from Etsy, though), and I expect some delay when I order.  When I leave reviews, I am certainly not going to ding any seller for how long it takes the package to reach me right now.  I am just so grateful that online sellers are open for business.

If Etsy buyers are giving poor reviews for a situation that is out of the shop owners' hands, that's a sign of a toxic marketplace where even something like the coronavirus couldn't slap a bunch of spoiled b**ches into facing reality.  And if Etsy management is going to threaten sellers for ODR based on slow delivery at this time, that's a sign that corporate is still trying to reduce the number of sellers on the site.

by: Ina

See update above - Etsy reached out to say it continues to offer phone support.

by: ThebigR

I've found they respond quicker if you build a fire in the backyard and send up smoke signals versus trying to get someone on the phone they just Sgt. Schultz you and blow smoke up your axe..

by: drealeigh

Etsy may have reached out to EcommerceBytes to indicate that customer service is still open. However, did anyone try to confirm this? Did anyone look at Etsy's site and search for the "removed number". Did anyone look in the forums where Etsy was deleting the phone number when sellers were posting it for other sellers to try to use? I've been waiting for a call back since 4/21. Nothing.

This isn't the first time Etsy has made customer service contact next to impossible. Dec 2019...they stopped allowing calls from sellers. You had to call in and push numbers pretending to be a customer to get to talk to someone. Everytime you called as a seller you would be pointed to online support and to open a case and then the call would hang up. So, when Etsy's primary customers are SELLERS and Etsy would be a site without sellers, it would be great to feel like they cared, even if they don't. 1(877)659-3879 was the active number.

(I've also waited over 2 months for Etsy customer support to respond to a case. They still can't explain why items were being blocked by was was their top search terms, or why all Etsy Ads CPC increased 4-15% out of the blue on 2/24...they control this cost...a $10 budget can be used up in 45mins. This used to take a full day until 2/24. Now, fees increasing by 12-15% during a pandemic.)

by: iheartjacksparrow

If Etsy still offers phone support, why doesn't someone from Etsy post what that number is? After reading "drealeigh"'s post above, I started looking on the site, and couldn't find any phone numbers. Heck, I couldn't even find an email address to get help. I did a Google search for "Etsy customer support contact number" and got a page of merchandise from the site. I found the number 718-855-7955 for their corporate offices, but I doubt that will get anyone to a CSR.  

by: pennyemporium

the Etsy number i have saved from long ago is 844-659-3879, no guarantees!