EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Sat May 2 2020 13:20:50

Etsy Shuts Phone Support as COVID Delays Deliveries

By: Reader

Sponsored Link

Dear Ina,
I am a long time, large scale seller and I use the Etsy customer service line often. I called the other day and they have shut down all customer service phone support.* I can't find any information as to why. During this time with many big my packages being delayed or even lost due to covid, this is an awful time to shut down.

When I go to their handbook, my only resource is email and that says it will take a long time due to covid. So basically no support.

Any chance you can find out why this happened and what they intend to do about it?

Kindly,
Kim

Update 5/3/2020: Etsy reached out to say it continues to offer phone support, see more information here.



Comments (7) | Permalink

Readers Comments

Perminate Link for Etsy Shuts Phone Support as COVID Delays Deliverie   Etsy Shuts Phone Support as COVID Delays Deliverie

by: FeelingFroggy This user has validated their user name.

Sat May 2 18:43:45 2020

Probably like ebay. SAVING MONEY. You have the right to email them just like ebay.

Perminate Link for Etsy Shuts Phone Support as COVID Delays Deliverie   Etsy Shuts Phone Support as COVID Delays Deliverie

This user has validated their user name. by: Life During Wartime

Sun May 3 09:54:34 2020

I am not sure what Etsy's Customer Service could do for you if a package is delayed?  Most days I order something online (NOT from Etsy, though), and I expect some delay when I order.  When I leave reviews, I am certainly not going to ding any seller for how long it takes the package to reach me right now.  I am just so grateful that online sellers are open for business.

If Etsy buyers are giving poor reviews for a situation that is out of the shop owners' hands, that's a sign of a toxic marketplace where even something like the coronavirus couldn't slap a bunch of spoiled b**ches into facing reality.  And if Etsy management is going to threaten sellers for ODR based on slow delivery at this time, that's a sign that corporate is still trying to reduce the number of sellers on the site.

Perminate Link for Etsy Shuts Phone Support as COVID Delays Deliverie   Etsy Shuts Phone Support as COVID Delays Deliverie

This user has validated their user name. by: Ina

Sun May 3 16:53:57 2020

See update above - Etsy reached out to say it continues to offer phone support.

Perminate Link for Etsy Shuts Phone Support as COVID Delays Deliverie   Etsy Shuts Phone Support as COVID Delays Deliverie

by: ThebigR This user has validated their user name.

Sun May 3 19:18:39 2020

I've found they respond quicker if you build a fire in the backyard and send up smoke signals versus trying to get someone on the phone they just Sgt. Schultz you and blow smoke up your axe..

Perminate Link for Etsy Shuts Phone Support as COVID Delays Deliverie   Etsy Shuts Phone Support as COVID Delays Deliverie

by: drealeigh This user has validated their user name.

Sun May 3 22:32:54 2020

Etsy may have reached out to EcommerceBytes to indicate that customer service is still open. However, did anyone try to confirm this? Did anyone look at Etsy's site and search for the "removed number". Did anyone look in the forums where Etsy was deleting the phone number when sellers were posting it for other sellers to try to use? I've been waiting for a call back since 4/21. Nothing.

This isn't the first time Etsy has made customer service contact next to impossible. Dec 2019...they stopped allowing calls from sellers. You had to call in and push numbers pretending to be a customer to get to talk to someone. Everytime you called as a seller you would be pointed to online support and to open a case and then the call would hang up. So, when Etsy's primary customers are SELLERS and Etsy would be a site without sellers, it would be great to feel like they cared, even if they don't. 1(877)659-3879 was the active number.

(I've also waited over 2 months for Etsy customer support to respond to a case. They still can't explain why items were being blocked by was was their top search terms, or why all Etsy Ads CPC increased 4-15% out of the blue on 2/24...they control this cost...a $10 budget can be used up in 45mins. This used to take a full day until 2/24. Now, fees increasing by 12-15% during a pandemic.)

Perminate Link for Etsy Shuts Phone Support as COVID Delays Deliverie   Etsy Shuts Phone Support as COVID Delays Deliverie

This user has validated their user name. by: iheartjacksparrow

Mon May 4 19:40:57 2020

If Etsy still offers phone support, why doesn't someone from Etsy post what that number is? After reading "drealeigh"'s post above, I started looking on the site, and couldn't find any phone numbers. Heck, I couldn't even find an email address to get help. I did a Google search for "Etsy customer support contact number" and got a page of merchandise from the site. I found the number 718-855-7955 for their corporate offices, but I doubt that will get anyone to a CSR.  

Perminate Link for Etsy Shuts Phone Support as COVID Delays Deliverie   Etsy Shuts Phone Support as COVID Delays Deliverie

by: pennyemporium This user has validated their user name.

Mon May 4 22:18:14 2020

the Etsy number i have saved from long ago is 844-659-3879, no guarantees!



Login is required to post comments.
To sign in to leave a comment, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.