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Wed Sept 4 2019 20:29:15

Changes to Terapeak and Returns Has eBay Seller Concerned

By: Reader

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Dear Ina,
I have had a chance to review the Fall Seller Update. Two items greatly concern me:

1) The migration of Terapeak to Seller Hub, with the intent of shutting down Terapeak.com. 

It is clear that the intention here is to eventually tier access to Terapeak, first by charging for visibility beyond 90 days, then eventually eliminating it altogether. Eliminating eBay's "trail" beyond 90 days was likely the impetus for the acquisition of Terapeak in the first place.

2) eBay's generosity in "allowing" sellers to offer 60 day returns.  

Anyone who has been with eBay longer than a couple of years will know that this is the first step on a road to making 60 day returns a de facto requirement on eBay. (Consider that all sellers have a 30 day return policy on SNAD, regardless of their stated policy.)

There is much more to discuss in the Fall Seller Update, but these were the two glaring changes that caught my eye.
D.



Comments (3) | Permalink

Readers Comments

Perminate Link for Changes to Terapeak and Returns Has eBay Seller Co   Changes to Terapeak and Returns Has eBay Seller Co

This user has validated their user name. by: Marie

Thu Sep 5 02:08:40 2019

The ability to have a 60 day return policy is not new.  The option has been available for years.  So I don't understand your point #2.

Perminate Link for Changes to Terapeak and Returns Has eBay Seller Co   Changes to Terapeak and Returns Has eBay Seller Co

by: HardWorkingSeller This user has validated their user name.

Thu Sep 5 07:18:42 2019

I don't see any evidence to support these concerns.

eBay's is a race to the bottom on price nowadays and Terapeak is all about convicing sellers to lower their prices to match the competition, and I suspect to provide the intelligence pool to Cassini so that it knows which items are priced cheaply as they haven't figured out how to sell on 'quality', as a computer can't understand that.

Actually they seem to be softening their push to more generous return policies.  The latest seller protection concessions are available to sellers offering 30 day returns, with the previous limitation that the seller offer paid returns having been removed.

My take is that it's a minor set of changes as they're struggling to fund elaborate developments (which may not be a bad thing).  Even the Mutli User Access project which was promised a year ago at eBay Open and which is probably one of the highest development priorities was launched in a watered-down form to meet the deadline.

I would much prefer that they stop tinkering around the edges and instead focus on giving sellers the ability to differentiate and get away from selling everything at fire sale prices on haggleBay.

Perminate Link for Changes to Terapeak and Returns Has eBay Seller Co   Changes to Terapeak and Returns Has eBay Seller Co

by: papergoy This user has validated their user name.

Thu Sep 5 15:18:18 2019

Actually Terapeak is causing me to RAISE my prices, not lower them.  I sell more difficult items to find a lot of the time and the extra pricing information actually helps me understand the value better.  So I can get higher prices (and eBay gets higher fees...win-win).



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