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Tue Aug 13 2019 11:53:01

eBay Seller Unable to End Offers to Buyers

By: Reader

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Dear Ina,
We recently sent offers to watchers of several of our eBay items. (We have had no responses.) 

We stated in the offers that they would expire in one week. However, we could not find any way to limit the time on eBay's software. The week is almost up now. 

Can you tell us how to END these offers?
Thank you,
TCL

Note from the Editor:
eBay has a page on Best Offers and on "Sending offers to interested buyers" on this page, which states:

"Offers to interested buyers will be sent to the most recent watchers of the item (up to 10 watchers). The first buyer to accept an offer gets the item. If nobody accepts the offer within 48 hours, it expires."

That doesn't sound like it occurred in TCL's case. According to a seller on the eBay discussion boards in a post from October 26, 2018, you can go to Purchase History to see your selling offers (which they pointed out wasn't logical):

1) top right, hover over My eBay -> click Purchase History 
2) left, hover over Activity tab -> click Sell
(make sure you select the classic view)
3) scroll down to the listing, on which you have extended an offer to a potential buyer -> click Review all offers
4) left, click anywhere in the box below Offers you've sent, you'll get more info about the offer including when it'll expire and the option to CANCEL.

It seems ideal to create an expiration date at the time you make an offer to a buyer. Any advice from sellers who've used the feature, and what kind of luck are you having with it?



Comments (5) | Permalink

Readers Comments

Perminate Link for eBay Seller Unable to End Offers to Buyers   eBay Seller Unable to End Offers to Buyers

This user has validated their user name. by: FEEbay

Wed Aug 14 10:43:24 2019

When Ebay first rolled out this new feature: "send offers to buyers who have your items on their watchlist, or in their carts," I was ecstatic. I thought this would increase sales overnight, but the reality is that it has only increased them by a trickle. I don't know how this look to the buyers on the other end, whether or not it gets caught in their Email spam filter, etc.... We have to send about 100 of these out to get one taker it seems.
It would also be helpful if you could send these offers in bulk, instead of one at a time. It is very time consuming for little result. My last pet peeve is that Ebay, (ALWAYS MEDDLING!!) now forces your offer to be 5% or more below the original asking price on the listing. Ebay doesnt know our margins! BUTT OUT EBAY!!!

Perminate Link for eBay Seller Unable to End Offers to Buyers   eBay Seller Unable to End Offers to Buyers

by: drbev This user has validated their user name.

Wed Aug 14 11:41:24 2019

Thanks, Ina,
The offers we sent have now been cancelled / expired.  Forty-eight hours seems reasonable as that's how long buyers' offers last.  Just wish that had been more apparent (or even better a choice of lengths of offers).
Since you asked for feedback on this new option, we will report that we made 22 offers (of 150 items listed).  They were substantial offers: 15% to 30% on items priced from $16 to $149.  We got NO responses.
We were unable to send offers to watchers of several other items.  We presume that the watchers either ''unwatched'' the items or are no longer active on eBay.  Wouldn't it be nice if eBay notified the Sellers in such cases?
Thanks again,
TCL

Perminate Link for eBay Seller Unable to End Offers to Buyers   eBay Seller Unable to End Offers to Buyers

by: moonmyst This user has validated their user name.

Wed Aug 14 11:51:36 2019

As far as I'm concerned, my offers to people watching my items can stay open for as long as eBay allows them to remain. I AM trying to move merchandise after all. Why make an offer and then worry about when it's going to end? For me, this isn't an issue at all.

And I agree ~ It would be interesting to see how my offer of a discount appears in the customer's email. I have sent approximately 70 offers and only ONE person responded.

Perminate Link for eBay Seller Unable to End Offers to Buyers   eBay Seller Unable to End Offers to Buyers

by: Snapped This user has validated their user name.

Wed Aug 14 12:22:15 2019

"We presume that the watchers either ''unwatched'' the items or are no longer active on eBay."

Actually, one might presume there are also a significant number of watchers who are sellers trying to determine a viable selling price for their similar items.  Those won't be responding either....  

Perminate Link for eBay Seller Unable to End Offers to Buyers   eBay Seller Unable to End Offers to Buyers

This user has validated their user name. by: Lightning

Thu Aug 15 01:53:51 2019

@drbev
The most likely reason you were ''unable to send offers to watchers of several other items'' is because those watchers opted out of being able to be sent offers.

If someone is watching, but opted out of offers, a 1 will still show in the Watch column because they ARE watching.  But it will be ''ineligible for offers'' because the Watcher doesn't choose to be bothered with offers from sellers.  EBay locks you out of sending an offer to that particular prospective buyer.  

If the watcher decided to un-watch an item, the tally number would go away with them.  If they were No Longer a Registered User (NLRU), they again would not be showing as a live Watcher.



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