Long story short, an eBay buy left a negative feedback for me. I resolved the issue with the buyer which was very minor, and the buyer was happy.
The buyer sent me a message on eBay below which clearly tells eBay to remove my feedback. I spoke to at least 5 eBay reps and messaged them on Twitter, and they won't remove the negative. Even though the buyer clearly states to remove it.
I know the next question is do a revision. I'm out of revisions. I was given 5 for the year.
To put in perspective, I have been on eBay since 1999 and have 10k listings. I've sold nearly 1k items already year-to-date and have had to use revisions on random issues all which have been taken care of with positive results.
Those 5 revision requests account for half 1/2 a percent of my sales. So I don't want people to say wow you used all your revisions requests! Yes, I have, but I have sold 1,000 items and have had 5 of which were random issues popped up that were resolved and would have been resolved sooner if the buyer contacted me prior to leaving feedback.
In conclusion, this boils down to elementary school common sense. If a buyer says remove my feedback, then remove it. It's the easiest call an eBay rep should have all day.
Instead I speak to a real gem in customer service who puts in notes about the case basically saying under no circumstances remove this feedback because I essentially told her she doesn't have a shred of common sense.
Great job, eBay, you have listened to the request of the buyer and the seller that pays you tens of thousands of dollars every year.
Note from the editor: Per the eBay policy (which applies to sellers, but impacts buyers): "You can only request a revision for feedback that is less than 30 days old, and can make 5 feedback revision requests per calendar year."