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Tue June 11 2019 21:59:46

eBay Tracking Data Messing Up Again

By: Reader

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Dear Ina,
Good morning, we have been seeing an issue with eBay tracking:

"Tracking uploaded on time and validated"

About May 7th, things started going wrong on this area. Not all packages are impacted, just a few. We have noticed some type of an update going on (slow sales, missing photos, can find product in search, etc.). We purchase all of our postage on eBay's site for all eBay items.

We now have 7 shipments showing tracking was late or no tracking on eBay. Yet when we go to the USPS site, all but one shows that it not only was updated but then delivered within 3 physical days. The other appears to have been a USPS glitch which is also very frustrating. When we reach out to eBay, the CSR first blamed us for not uploading the information, but since we print and buy directly from eBay it should report the data. After pushing back on the CSR, the finally said they would report the "issue".

On one order it shows ordered on May 16, tracking information not updated until May 18th. But the USPS site shows the package delivered on the 18th.

I do not know what school eBay gets their data integration folks from, but this exact problem happened last year about this time as well.

Between the increase on returns, the BS reasons people return things and the incredible database glitches we have all been living with since the previous eBay administration started "fixing" the old database in 2009.

Anyways, sellers need to review their performance in this area.
Regards,
John



Comments (7) | Permalink

Readers Comments

Perminate Link for eBay Tracking Data Messing Up Again   eBay Tracking Data Messing Up Again

This user has validated their user name. by: NoMoreEbay

Wed Jun 12 17:03:37 2019

ebay makes so many changes on a daily basis that it's basically impossible to keep up with all of the associated glitches and screw ups.

Try calling the Philippines and maybe you'll get someone who can look away from the script for 30 seconds and help. Although that is highly unlikely.

Don't know if shipping falls under ebay's 40% fee grab. If it is, there's your answer. ebay has stacked the deck and is doing everything in it's power to garner more fees including inserting fake stats.

Perminate Link for eBay Tracking Data Messing Up Again   eBay Tracking Data Messing Up Again

by: Chicago48 This user has validated their user name.

Thu Jun 13 07:09:00 2019

Thank gawd I don't do Ebay anymore.

Perminate Link for eBay Tracking Data Messing Up Again   eBay Tracking Data Messing Up Again

by: kurtzzzz This user has validated their user name.

Thu Jun 13 08:50:04 2019

We've experienced the postal issues the same way as mentioned,  my thought and its been mentioned does the post office really care how ebay needs to collect their information on what we ship and if its timely,  of course not.  Two different businesses period, and we have to rely or get punished thru defects/costs on a system that has plenty of flaws on both sides.  the packaged not scanned or missed or software glitch is seems to be our problem according to the rules set forth,  and yes the costs are getting out of control for what they need and help themselves to at will.  somethings need to change for the better and i can't that see that coming any time soon,  were at 27% gross costs ebay/paypal/shipping one way,  without the added costs of excessive returns for "guaranteed returns money back"  which is over adverstised and abused, we are feeling it on the bottom line.  

Perminate Link for eBay Tracking Data Messing Up Again   eBay Tracking Data Messing Up Again

by: kurtzzzz This user has validated their user name.

Thu Jun 13 08:53:36 2019

We've experienced the postal issues the same way as mentioned,  my thought and its been mentioned does the post office really care how ebay needs to collect their information on what we ship and if its timely,  of course not.  Two different businesses period, and we have to rely or get punished thru defects/costs on a system that has plenty of flaws on both sides.  the packaged not scanned or missed or software glitch is seems to be our problem according to the rules set forth,  and yes the costs are getting out of control for what they need and help themselves to at will.  somethings need to change for the better and i can't that see that coming any time soon,  were at 27% gross costs ebay/paypal/shipping one way,  without the added costs of excessive returns for "guaranteed returns money back"  which is over adverstised and abused, we are feeling it on the bottom line.  

Perminate Link for eBay Tracking Data Messing Up Again   eBay Tracking Data Messing Up Again

by: epuise This user has validated their user name.

Thu Jun 13 10:06:01 2019

eBay is failing to properly note a shipping label printed off eBay, paid by PayPal, on the original PayPal Order. You need to check your PayPal periodically to see if the Tracking data transposed.

Perminate Link for eBay Tracking Data Messing Up Again   eBay Tracking Data Messing Up Again

by: Just Plain Irritated This user has validated their user name.

Thu Jun 13 11:00:06 2019

I'm wondering if this was a USPS postal glitch, although....

I had the same issue with tracking for items shipped June 5. After some checking I determined the Priority Mail were fine, but the Parcel Select were not showing a scan.

After a trip to the PO, the supervisor said she was going to ''retrain'' the carriers. She admitted 2 packages had set at their facility for 5 days before going out. They will be delivered late.

The next day, the carrier admitted he ''thought they were being scanned at the PO before being loaded on the truck.''

The fact that the Priority got scanned and tracking was fine and timely, it makes me think it could have been a tech issue related to Parcel OR the PO isn't doing what they claim, apparently nation wide.

YOU decide......

Perminate Link for eBay Tracking Data Messing Up Again   eBay Tracking Data Messing Up Again

by: JohnGermaine This user has validated their user name.

Fri Jun 14 10:26:06 2019

Well, when all of the payroll dollars land at the top.....  Doesn't leave much for the minions who actually do the work!  smh



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