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Wed Apr 17 2019 00:50:49

eBay Shipping Bug Rears Its Ugly Head

By: Reader

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Dear Ina,
Today I was contacted by an eBay buyer saying they were meant to get free delivery on an item they won when it was clearly advertised with a shipping charge. 

I did a little research and found that this is a well known issue that has been happening with the eBay app for years. That when people order via mobile app randomly it sometimes states that items have free delivery when it isn't. 

It also says that eBay tells them to log on a pc and they can see the listing as the way it should be with a shipping charge. eBay keep saying they've fixed it when it isn't.

It looks like the issue you have previously reported on below 

Is there anything you can do to bring it to their attention again and ask why this still isn't resolved all these years later?
Many thanks 
Darren



Comments (9) | Permalink

Readers Comments

Perminate Link for eBay Shipping Bug Rears Its Ugly Head   eBay Shipping Bug Rears Its Ugly Head

by: Silver Ice King This user has validated their user name.

Wed Apr 17 03:54:28 2019

Its not resolved because it is not costing Ebay any money.  The only glitches they fix are things that affect their revenue, otherwise they just focus on the next thing they want to change and everything that is broken stays broken.  Then they wonder why their site has become nothing but an afterthought for many buyers and sellers.

Until Ebay starts paying attention to the complaints from the Sellers about all their issues, AS WELL AS FIXING them, Ebay will continue to fall lower and lower in the minds of those that buy and sell online.  Ebay used to be 100% of my revenue but now is down to about 30% and when they force MP on all sellers I hope to be completely weaned off of their site as i in no way trust them with my money and any banking information.  Their platform now has been written by 3rd rate programmers, if that high, and Ebay could not tell you if they have left backdoors into their system or not, let alone how easy it might be for hackers to breach their lack of security.

Perminate Link for eBay Shipping Bug Rears Its Ugly Head   eBay Shipping Bug Rears Its Ugly Head

by: angryllama This user has validated their user name.

Wed Apr 17 05:25:30 2019

SHOUTED INTO THE VOID... "...WIKILEAKS, if you are listening.... PLEASE Hack into eBay's Managed Payments ASAP and reveal that you have done so...."

Yep.   That would be a TRUE SERVICE to HUMANITY if they would do so as it might have either of TWO good outcomes.
A.  It might make eBay just abandon ship and go right BACK to PayPal.  (Better the Devil you KNOW, than the DEVIL one has not yet met.)

B.  It might also cause eBay to do a MUCH BETTER JOB to avoid programming problems BOTH with Managed Payments AND spend actual eBay assets to FIX all of their current programming problems. ..... (Yes, I'm definitely KIDDING on this one.  If eBay were discovered to CAUSE CANCER those brain-dead Zombies who run eBay would NEVER fix ANYTHING that mattered.)
{{{ sigh }}}

Perminate Link for eBay Shipping Bug Rears Its Ugly Head   eBay Shipping Bug Rears Its Ugly Head

by: Silver Ice King This user has validated their user name.

Wed Apr 17 10:43:01 2019

@angryllama

If they did manage to hack in and shouted it from the mountain tops, Ebay would either not react to the comments at all, or at least not until they had no choice.  Then they would deny it ever happened or claim that they had already fixed the problem.  Of course the fix will be just like all the other so called fixes that keep rearing their heads for years to come.  Ebay has no idea how to fix anything because they have lost all of their intelligent personnel either through layoffs or them giving up on Ebay after 10-15 years with the company.  They also will not hire any intelligent personnel because that would require they pay them a decent salary, and when the CEO makes 152 times the amount his employees do, that shows just how little he thinks of anybody but himself.

Perminate Link for eBay Shipping Bug Rears Its Ugly Head   eBay Shipping Bug Rears Its Ugly Head

by: pace306 This user has validated their user name.

Wed Apr 17 13:12:04 2019

eBay has no incentive to fix any issue/problem or business decision unless (as stated above) it costs them money.

Since sellers are always to blame (when a seller gets back a different item then what he sold - its HIS/HER fault of course)(stuff like that), why spend money/time to fix a "glitch"?

Its NOT a "glitch" its an intended feature that sellers were previously unaware.

If eBay promised free shipping and the seller doesnt comply (what a great mafia tactic!) then seller gets a negative, the buyer opens a case against them, and if they go above %4 ......... then they collect more fees.

If the seller pays for that shipping - then eBay collects more FVFs.

Any way you slice it - its win/win for eBay, loss/loss for sellers - welcome to eBay 2019.

Perminate Link for eBay Shipping Bug Rears Its Ugly Head   eBay Shipping Bug Rears Its Ugly Head

by: Snapped This user has validated their user name.

Wed Apr 17 16:54:04 2019

''If the seller pays for that shipping - then eBay collects more FVFs.''

And soon, taxes too.  Ergo - the float interest on all that intake (ad nauseum) until renumerated.

Which also explains why, with all their bloated legal retention, somehow they seem to have abandoned their decades long argument against taxing online purchases because such would be ''disadvantageous'' to their competition with more traditional retail enterprises.

Imagine that.

Perminate Link for eBay Shipping Bug Rears Its Ugly Head   eBay Shipping Bug Rears Its Ugly Head

This user has validated their user name. by: toolguy

Wed Apr 17 23:16:31 2019

eBay wants sellers to offer free shipping

Once they get the taxes rolling they'll ask sellers to pay buyers taxes!

Anyone want to take bets?

Perminate Link for eBay Shipping Bug Rears Its Ugly Head   eBay Shipping Bug Rears Its Ugly Head

by: Windkissed This user has validated their user name.
Web Site

Thu Apr 18 04:06:28 2019

They have done that to me before working on a PC desktop computer.  And I lost money on the sale.  It was advertised with the customer paying for shipping.  But when it went thru the shipping was not included????????  I agree, ebay only foxes what benefits them not their sellers.

Perminate Link for eBay Shipping Bug Rears Its Ugly Head   eBay Shipping Bug Rears Its Ugly Head

by: FLEbaySeller This user has validated their user name.

Thu Apr 18 06:16:21 2019

Its the same reason they don't fix the many other glitches on mobile apps - EBAY DOESN'T CARE!  It doesn't hurt them.  I've been on the phone multiple times over the last few weeks over the same old glitches.

1.  Customers inability to request a combined shipping invoice using a mobile app

2.  Ebay mobile apps showing inadequate description information on the main page leaving off key information causing angry customers who will not click on ''read more.''

Ebay knows and doesn't care.  Its our problem, not their problem.  

There is no fix in the works and I doubt there ever will be.


Perminate Link for eBay Shipping Bug Rears Its Ugly Head   eBay Shipping Bug Rears Its Ugly Head

by: eastwestphoto This user has validated their user name.
Web Site

Thu Apr 18 08:41:41 2019

All the glitches started when eBay OUT-Source the Tech department to low bidders in India! PENNY WISE- POUND FOOLISH



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