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Thu Mar 7 2019 15:55:06

Seller Gets Tagged with No Protection from eBay

By: Reader

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Dear Ina,
I received a return on eBay that had the tags removed. Under the old policy the return would have been void because the item was not returned in original condition, i.e the tags have been removed. 

I was informed under the new Streamline returns that's no longer the case. The only way I can protect myself is to offer free returns for buyer remorse. 

The CS rep informed me that it was tough luck I was having, but I really should consider free returns. Nothing like getting a $70 dollar sweatshirt back that you can't now resell and then being told to pay for your buyer's returns. 

Note I still only would have been able to discount the price by up to 50%, so even with paying for returns, I would still be out on the transaction. 

I am so baffled by all of this and can't believe that it's now OK to return items in any condition, if that seller doesn't pay for the returns for buyer's remorse. I sell mostly low value items, and many include free shipping, so paying for returns is a model that just doesn't work for me. 
S.



Comments (23) | Permalink

Readers Comments

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: pace306 This user has validated their user name.

Thu Mar 7 16:47:49 2019

Seller returns on eBay is like Kyser Soze in Usual Suspects. Its a boogey man story that people whisper in the shadows.

Sadly, the CS agent is telling the truth ... eBay has found a new way to screw you as a seller.

"I bought an item of clothing and removed the tags, then decided it's too small. Can I still return it and receive a full refund?

You can return the item, but as it's no longer in the exact same condition as when you received it, the seller is entitled to deduct some portion of the refund to cover loss of value."

https://www.ebay.com/help/policies/member-behavior-poli
cies/condition-returned-items-policy?id=4763

See,
sellers are mean, nasty evil people who hurt buyers with willful glee.

In order to make eBay have (we are just a venue, loving partner etc) an improved returns experience, we are cutting out your legs from under you and it "just doesnt matter".

This is part of the constant complaints from smaller sellers about hoe eBay hurts sellers at a buyers expense.

While eBay says "Standardized category return guidelines create a more consistent experience for both buying and selling by eliminating the uncertainty of what's acceptable to return and what isn't." - its all a lie.

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: sasikat9 This user has validated their user name.

Thu Mar 7 17:55:48 2019

Just like ebay likes to say to sellers.......SUCK IT UP ITS PART OF DOING BUSINESS ON GREED BAY.

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

This user has validated their user name. by: CanBrit

Thu Mar 7 18:05:27 2019

Today I took a return for a very expensive item. I take all returns so I'm not upset it happened. It's just the way some buyers do these returns.

If I have an appraisal for an item, I send the customer a copy of it. Only way I can prove that the item is as described.

This woman bought a $2300 ring. I'm guessing she didn't look at the copy of the appraisal and approached me saying she was upset with the color and clarity and wanted to return the item. I told her certainly that was her prerogative, however I did have the original appraisal by the GIA and she had a copy too, which she responded, I didn't see it.

Obviously a remorse return as she gave me glowing feedback. I understand remorse returns and the only reason I do it this way is because eBay would not ever have my back, even with proof. There is no improvement for sellers. There isn't going to be any improvement for sellers.

The woman actually had the nerve to ask me to pay for insurance for the return. I think not sweetie....that's on your bill.

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: mcposty This user has validated their user name.

Thu Mar 7 18:07:44 2019

That agent is wrong, if the item is returned missing tags you call ebay back and let them know. You don't need to offer free returns for ebay seller protection to kick in, thats nowhere in the rules that I can find.

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: Silver Ice King This user has validated their user name.

Thu Mar 7 21:56:54 2019

Its another of the unwritten rules or interpretations of their new rules where unless you offer Free Returns you are no longer eligible to withhold ANY money from the buyers.  Its their way of trying to force sellers into their idiotic Free Shipping and Free Returns program while forcing them to use Promoted Listings which almost doubles the FVF and yet they wonder why Sellers refuse to lower their prices.  They don't understand that Sellers have to make a living also from these sales, not just support Ebays CEO luxurious lifestyle.  If the Ebay BOD  give Wenig any bonus whatsoever this year, they should all be thrown off the BOD and replaced with somebody that understands economics, not just Weasel Speak.

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: Frank Abagnale This user has validated their user name.

Thu Mar 7 23:18:31 2019

As sasikat9 said, according to ebay it falls under the "cost of doing business" category. The bad news for you is that it's the cost of your business, not ebay's.  

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: maxmad This user has validated their user name.

Fri Mar 8 00:26:22 2019

it's like the wild west for ebay buyers, you can do what ever you want, to sellers and their items

you couldn't even begin to imagine what i personally do to china ebay sellers if i don't like something, it's quite shocking, ebay really doesn't care one bit, when you're the buyer , anything goes, with no recourse, buyers are always right, and sellers are scum and disposable,



OP, be grateful you had a nice buyer, got your actual item back, and even in one piece, most would have ripped it in half and claimed it was damaged.



Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

This user has validated their user name. by: The End

Fri Mar 8 01:16:56 2019

This is why I left Ebay and, so far, I'm not coming back.
Their loss.

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

This user has validated their user name. by: Marie

Fri Mar 8 02:41:28 2019

@mcposty

Under the new and improved return process Ebay started late last year, there is NO seller protection on a SNAD properly or improperly filed.  Ebay will rule in favor of the buyer 99.8% of the time at least.  

Now even when it is clear, I mean CRYSTAL clear that they buyer has misbehaved, Ebay will still want you to process the return and refund the buyer.

THEN file for an appeal and report the buyer.  Ebay then very well may decide that the Seller should have won the case.  Ebay will reverse the outcome of the claim and refund the seller.  That refund comes from Ebay funds as Ebay will NOT pull the money back from the buyer.

The woods are full of these stories.  Just visit the Ebay threads.  I'm of the opinion that Ebay is going to get pretty tired of this as it is costing them a big chunk of change.  It has to be.  Something will give soon.  Ebay isn't going to stand for losing all this money for long.

I know it is wishful thinking, but I'm hoping that the Spring Seller Update due out late next month will have some news on this subject.  I know most here would not agree and that is fine.  But there is nothing wrong with being hopeful.

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: notfunanymore This user has validated their user name.

Fri Mar 8 06:32:18 2019

Call again, you may get another rep that may see it your way. You have nothing to lose.

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

This user has validated their user name. by: Rexford

Fri Mar 8 06:45:24 2019

"The CS rep informed me that it was tough luck"

Wow, what messaging to their customers.  Selling overall on eBay has become "tough luck" for sellers. Build elsewhere. Stop giving them money and allowing them to maintain and environment that makes it easy for buyers to rip you off.

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: pace306 This user has validated their user name.

Fri Mar 8 10:49:33 2019

At %1 growth, it will be "tough luck" when eBay stops funding DWs Hamptons plane rides !

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: Mark4 This user has validated their user name.

Fri Mar 8 11:07:50 2019

Golden rule, if you can't afford to lose it, don't list it on ebay.  

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: mcposty This user has validated their user name.

Fri Mar 8 12:18:55 2019

thanks @marie for the clarification. I understand a buyer needing to return an item but dang its unresellable once they start messing with things on it.

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

This user has validated their user name. by: Marie

Fri Mar 8 13:07:00 2019

@mcposty

I know, I agree.  The current state of how Ebay is handling returns is way over the top of CRAZY!!  I mean there is no logic used at all.  

I recently read a thread on Ebay where inside the claim the buyer stated a mistake was made, the WRONG item was shipped by to the seller and there was nothing wrong with the item the seller actually sent to them.  

THE BUYER WON that case and was refunded by Ebay forcing the seller to refund.  Are you kidding me.  

Saying this is a mess is such an understatement.  

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: comet This user has validated their user name.

Sun Mar 10 01:22:54 2019

I got a fancy designer spendy hoodie back one time so foul smelling the. PO carrier knocked and asked me to open it on the porch,  because she was afraid of what she had been smelling.  Even on the open porch on a sub zero day the smell sent my daughter inside with an asthma attack. Plus the item was visibly stained.  Of course you can't expect eBay to have "Smell O Vision", but in the case of visible stains which were quite obvious vs my orig listing pics---- nope.  Ebay decided NOTHING MATTERED and I had the $$ clawed back.  Could not of course resell.  And yes I called several different times, to no avail.  And this was before this inane policy.  

Q for anyone here---- HOW to get your actual seller fees visible ( fee per item sold) USING AN ANDROID PHONE??? Ebay claims go to MY EBAY but that does NOT show up on mobile; and my "invoice" only shows a lump sum,  which I believe is wrong.  Any help appreciated,  Signed, Resident Luddite

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: Disgusted This user has validated their user name.

Sun Mar 10 01:24:15 2019

This is one of the reasons I left ebay.  Just a copy from Amazon playbook.  Selling online was at one time profitable. Not anymore.
Just the cost of doing business is something ebay knows nothing about.  Ebay does not know how to treat their customers (sellers) BUT dictate how they (sellers) should treat theirs????  

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: Utopia Computers This user has validated their user name.
Web Site

Sun Mar 10 07:51:17 2019

Perhaps all sellers should not pay their monthly eBay bill and explain to eBay that they were not happy with the platform and advise eBay to suck it up, as "It's just the cost of doing business".  

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: Chicago48 This user has validated their user name.

Mon Mar 11 04:51:01 2019

Ebay did away with restocking fees....that would solve the problem.  With restocking fees seller could state in the description that item must be returned as they received it.  Maybe seller should put notice in the invoice to keep the tags on.
Which brings me to Mercari's policy, which I love.  Once the buyer receives the item, they have 3 days to inspect and ask for a return -- 3 DAYS!!!! not 30 or 60 days.  Even AMZ, which has a high return rate on clothing, is doing the "try" first sales, then buy.  You get to try the clothing for 7 days and if not return, your credit card is charged.
That's why EB should let us manage and control our stores the way WE WANT to.  I'm done with my store subscription come May.  EB is acting too dictator-like.

Perminate Link for Seller Gets Tagged with No Protection from eBay   Seller Gets Tagged with No Protection from eBay

by: Davina T This user has validated their user name.

Mon Mar 11 10:52:38 2019

I don't sell on ebay any more. I still support the "little" sellers and  always give good feedback. I had so much fun selling, packing, including extras, fun notes, etc. When the return policy turned into a nightmare, I refused to bend over for the corporate ogre. I have my pride. It was a joy to hunt for things to sell. Ebay owes me $3.50 in credit fees from a sale gone wrong. I will collect that and open a new buyer account. Paypal allows 160 days to file a dispute, so they will go bye bye too. No Adyen either. Too many unknown tentacles reaching out from underneath the money basket. keep those suction cups to yourself  Ebay.

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