Like many sellers, I found myself pleasantly surprised by the Fall Seller Protections eBay was putting in place in October. Finally, it felt like there was a possible reprieve from the false item not described returns and 50% fee increase linked to these events due to service metrics. I honestly thought, "Wow! eBay is doing something right."
Today I was reminded just how unscrupulous eBay is. I mean, shame on me for not reading the fine print on this protection. After all, I am a Top Rated Plus Seller and I offer Free Returns.
Being Top Rated Plus and offering Free Returns this new protection should be easy peasy, right? No. Not at all. Why?
Well you see eBay had no intention of actually protecting sellers like me with a high rate of false SNAD return claims. They had no intention of giving up that 50% fee grab. Here is the rub in all of this:
That's right - if you are already rated Very High in Service Metrics, there is no relief, there is no protection. As a matter of fact, they have even taken away your ability to refund less than full and do not offer return shipping credits either. Let me say this another way. You not only do not qualify for the new seller protections, they also take away the ones you previously had when offering Free Returns.
The good ole Seller Protection update was just a sham. Lip service. They fully knew the people not affected by the Service Metric scam don't need the protection anyway.
I found this out when speaking to an Agent today about a customer who opened up 9 Item Not As Described returns for shirts that simply did not fit. The representative was kind as always and stated they completely agree that these should be removed, but I do not qualify.
I tried to explain to her that the reason I am considered very high (1.9%) is due to 90% of my returns being labeled not as described due to fit or color issues. She agreed completely, but stated there is nothing she can do.
Shame on me for thinking eBay would really give up their 5% money grab that easily. Once again I find myself runneth over by the eBay Pain Train.