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Thu Aug 16 2018 23:37:58

High Volume eBay Seller Immune to Negative Feedback?

By: Reader

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Dear Ina,
There's an eBay seller whose feedback I've been watching for the past few months, eBay ID (redacted). This seller has quite literally been receiving about 10% negative feedback, and that's not even counting the neutral feedback. Currently, they have 6 negative feedback in their last 25 transactions, and 29 negative feedback in their past 200 transactions.

However, every few weeks, a large number of negative feedback is removed from their feedback profile at one time, probably adding up to 50-100 removed per month. These feedbacks are not being revised, as the revised feedback number does not go up. 

Most, if not all negative feedback is for items not received, not as described, or defective items, I can't imagine that these would be removed by eBay under their normal feedback removal policies.

This seller is a rather high volume seller, and sells in one of the highest volume categories on eBay. I suspect that they may have an arrangement with eBay to manipulate their feedback profile to seem more positive than it actually is, in order to drive higher numbers for eBay. eBay does have a history of backroom agreements with larger merchants, such as when Toys R Us remained a Top-Rated seller, despite their high number of complaints and issues. The alternative is that this seller has found a way to game the feedback system quite effectively.

Just something I thought would interest you and your readers.
Signed,
Concerned Reader



Comments (23) | Permalink

Readers Comments

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: sasikat9 This user has validated their user name.

Fri Aug 17 02:53:14 2018

As a high volume seller the last thing we care about or even think about is negative feedback. Its come with being a high volume seller. It only stands to reason the more you sell the more of the I'm Entitled you will run into. Besides why worry about something that doesn't count against you anyways. Just a waste of time.

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

This user has validated their user name. by: Rexford

Fri Aug 17 06:44:03 2018

"Its come (sic) with being a high volume seller."

That may be the case, but why should negative feedback be removed for certain sellers?  ALL sellers should be held to the same standards.  

Those of us on eBay for many years know that this is not the case.

"I'm Entitled"?   "Worry about something that doesn't count against you? "  Negative feedback does count against most of us--why should we not be livid that those same rules don't apply to others?  

If eBay is all about the buyer experience it seems to me that they are deceiving buyers by removing negative feedback.

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: sasikat9 This user has validated their user name.

Fri Aug 17 07:06:31 2018

99 per cent of the so called buyers on ebay never read anything much less do they care about negative feedback.... Most buyers are interested in only one thing PRICE PRICE PRICE... Who ever has the lowest gets the sale.

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

This user has validated their user name. by: CanBrit

Fri Aug 17 08:00:23 2018

Actually, I check the feedback of every person I sell to and every person I buy from, but I am not a high volume seller or buyer.

I figure it's probably one of the eBay trolls. They work the boards. Some are as nasty as snakes. I can imagine them being lousy sellers too. So, to keep them on the boards, they get favors. Wouldn't be surprised in the least.

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: pace306 This user has validated their user name.

Fri Aug 17 09:46:44 2018

Sadly - this isnt NEW news.

eBay is %100 pay for play (another reason why they are known as the San Jose Mafia).

Larger sellers (usually ones with thousands of listings aka the ones who prop up eBay) get carte blanche to do as they please.

Larger sellers have their feedbacks scrubbed, hidden, are allowed direct buyer contact, can have .com in their seller name, have contact info IN their listings - all things the rules say "you cant have/do". However, eBay rules ONLY apply to smaller sellers, not to larger sellers and people who wear dumb hats at eBay OPEN.

They are also immune from VERO issues - ala the Chinese and a few others.

SOME manufacturers pay enough to get people (sellers  - ones they dont want selling their products) kicked off with wording like "we dont recognize them as sellers, therefore what ever they sell MUST be fake"

The point - evil is an unfair, evil corporation  (I keep waiting for them to try and sue me)  and everyone knows it.

Sometimes, the evilness rears  its ugly head and it becomes more apparent then at other times.

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: pace306 This user has validated their user name.

Fri Aug 17 09:48:09 2018

evil is an unfair ---> eBay is an unfair .... typo*

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

This user has validated their user name. by: Rexford

Fri Aug 17 10:36:08 2018

Anyone know if eBay's "chosen" have to sign the same user agreement that the "unchosen" have to sign?

If so it could come back to bite them.  

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: pace306 This user has validated their user name.

Fri Aug 17 11:07:18 2018

Rex

Most of these are back room deals.

While eBay excised %99 outside reps - they stil do exist.

They visit those big sellers and thats when the deal(s) are made. Its like when (in the MAFIA) the bag men come by to make a pickup.

I still remember when one of the protected sellers (that I had used to work for but left) had a major eBay incident.

The presold 1000 HP tablets and couldnt deliver.

They received 900+ negatives - and eBay - because they had 20,000 items listed (via a feed) - let them off this just a 100 or so negatives, and gave them NO penalty.

1000 negatives would kill any of us - but eBay was more concerned with money then they were with buyers being ripped off .

Negatives may not count against sellers in some ways anymore - but it makes buyers uncomfortable to see a seller that has 100+ negatives that all say INR or SNAD. Its purely psychological at this point.

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: I Must be Crazy This user has validated their user name.

Fri Aug 17 11:25:03 2018

''Besides why worry about something that doesn't count against you anyways.''

If the that statement were true, then why would the feedback need to be removed at all?

It DOES matter...A LOT. If nothing else, it is a part of Cassini that will beat a seller's item down in search for receiving one. It is immediate because eBay is worried that every negative transaction could be a sign of a seller ripping off buyers. It might be a one off thing, a misunderstanding or irrational buyer. But Cassini doesn't know that and the guy in charge at eBay when it was designed believed all individual sellers are bad.

The management at eBay loves high volume sellers and large brands. It's easy money for them. But the feedback and any other negative attributes need to be scrubbed or that easy money won't be coming. Cassini will black out those sellers.

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

This user has validated their user name. by: Ric

Fri Aug 17 11:46:27 2018

Think back a couple of years to Toys R Us on eBay during Dumahoe's reign of terror.

They would routinely rack up hundreds of negative feedback for issues such as claiming to be out of stock on a purchased item, refunding the buyer, and relisting the item at a higher price, as well as late or non deliveries of purchases, wrong items and broken items due to poor packaging.

As Toys R US was a 'Diamond Seller' and likely accounted for a significant amount of eBay's GMV in the toy category, their negative feedback was routinely scrubbed.

This not only allowed Toys R Us to avoid eBay sanctions, but allowed hundreds if not thousands of eBay buyers to be disappointed with their experience.  Additionally it led to the downfall of ToolHaus where eBay buyers and sellers were able to look up the true feedback.

eBay's User Agreement obviously did not apply to Toys R Us, and eBay policies with regard to seller performance were also routinely circumvented via back room deals.


eBay is desperate for revenue, yet they continue their foolish alienation of small sellers which reduces their SKU diversity as well as their GMV when buyers no longer find what they are looking for.

While this is an ongoing mission of CEO Devin Wenig, it is not surprising to hear that some sellers are now getting the Toys R Us treatment so that eBay can prop up its pitiful sales volume.

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: Vernfern This user has validated their user name.

Fri Aug 17 14:20:03 2018

When I search for an item on eBay, I always check the seller feedback before buying. To remove negative feedback from a high volume seller is unfair to the rest of the seller... but then again, eBay is clearly running off the smaller sellers.

eBay's determination to run off smaller sellers is working. I have 2 selling accounts and both are dormant. Why pay to work for eBay when they do not want you to be there? Irony is, whenever I am looking for something, I do my best to find another source than eBay. eBay's plan is backfiring in them.  

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

This user has validated their user name. by: Rexford

Fri Aug 17 14:39:56 2018

I had sales on every platform that I sell yesterday, except for eBay.

eBay's loss.  I am sure that the other platforms are quite pleased with their cut of my sales. Green is green.

eBay, forever cutting off its nose to spite its face.

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: nuggets This user has validated their user name.

Fri Aug 17 14:49:04 2018

@Ric

This kind of behavior is what makes Buyers distrust ebay. Then a few years later ebay comes back with anti seller policies that hurt great sellers who have their hands in every aspect of their business. They blame the sellers and take away our discounts saying that its to remove advertising that they never removed or that we need to provide a better buyer experience.

Those of us sellers who have much less than 1% negative feedback, usually by horrible cheat buyers and are larger sellers but not big corporations lose money and have a lot more work for nothing, then the whole experience begins to suck.

We are one of the biggest in our category and yet are treated like garbage. Less than 10 negatives in tens of thousands of transactions and should be recognized for great service but instead we are smacked down with every bad policy.

A company like ours can survive without ebay and are starting to make headway in doing so and the day we completely leave we will write an editorial on why a company doing a million in sales chose to leave a platform.

Blanket bad policies affecting good and bad sellers alike and making good sellers jump through stupid hoops. Weve survived and grown through most of ebays changes over the years. This last one knocked our sales down 65%, now up but still lower.

We just noticed that we are having very few international sales all of the sudden and when looking at international (to us) sellers, we click on their ID and their store comes up empty. I can find their items but Ive lived on ebay for years. Your average buyer will not click through 3-4 things to find our items.

Click an international sellers store icon, it will come back with the store but no items. Your average buyer would leave. If you click on their feedback, then view sellers items, then click worldwide (something that was always checked on our account). then you can see their items. We use this to see their sold items to see what our compatriots are doing.

Ebay has the worst policies and their share price will continue to sink as many of us are selling less. We just paid our lowest fees in years, were buying almost nothing on the site on purpose, and there are no more discounts to take. Were not listing anything new and focusing all of our energy on our website and other social platforms. Their blowing money on coupons to bring more buyers and we do the coupons for stuff we were going to buy already like packing tape. So that is taking away from what we were going to spend.

Their market research says this will be profitable but it will not and by the time, they realize it, they will have lost much of what made ebay unique compared to their competitors.

They will walk back policies but many sellers with years of work in to their listings will have left and without turbolister or bulk listing support since everyone is being forced into seller hub, there will be no way we are going to relist all of our items individually or pay thousands to keep our store open when its just chaos.

Between what we have always bought and sold on ebay, they should treat us decent but not enough employees to know who the big consistent buyers and sellers really are. They instead lump us in with all of the other "bad sellers".

In the end they have everyone in our business up in arms and every employee will boycott their platform aside from the poor sales we are doing at the moment. Its making our lives more difficult than it always has and we dont take the slaps lightly. Someone had the right idea at one point, discounts for good service, so we grew and grew and excelled. Now taking everything away is like being demoted for years of good service.

From what I understand nepotism runs high at ebay. How would the remaining ebay employees feel if they had their wages cut, had twice the work, then were told they were subpar, even though only half the tools even work. They would leave. Its probably the case as they are blind to what they are doing.

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: thievesBay This user has validated their user name.

Fri Aug 17 16:13:05 2018

Of course eBay has backroom and under the table deals with some of the larger sellers. They get away with far more than any smaller seller would. When they engage in removing negative feedback by the hundreds for large sellers and refuse to do it for small sellers, then why is there any feedback system at all anymore?

It's not a level playing field. The site is already rigged to send buyers to the large sellers with the cheapest items, and everyone else is pushed down. No disrespect to any larger sellers reading this, but they are far less likely to care about any transaction in particular, answering messages, have nothing in the description, no photos, poor packaging, etc. because they're immune to punishment. Most of the problems buyers have are with the larger sellers, and that's who eBay promotes. Vicious cycle of mistrust.

eBay did this to themselves with their policies and algorithm that mostly affect the smaller sellers. It'll never change and will get worse. If you're not one of eBay's "preferred", leave behind this cesspool and use other options to sell. Let eBay continue to destroy themselves and be satisfied when they're gone.

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: mcposty This user has validated their user name.

Fri Aug 17 17:16:06 2018

If yer not high volume giving tbem extra mo ey or china..tbey dont want you.

Leave ebay

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: fashionista This user has validated their user name.

Fri Aug 17 20:47:25 2018

there is no doubt that it happens. quite a few years ago while listing an item in clothing, they're the biggest seller in that category,  one of my choices in item specifics was xxxxx(name of seller) category, just like size.  They make all kinds of accommodations for the big sellers, and I know for a fact they remove their negatives......their shipping charges are through the roof

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: SANT1N1 This user has validated their user name.

Fri Aug 17 21:21:24 2018

eBay is a case study in crony capitalism

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

This user has validated their user name. by: RKTOYS

Sat Aug 18 12:48:10 2018

I remember back when Toys R Us bungled the release of MP-10 Optimus Prime.  They would take orders, cancel them as out of stock, and then relist them.  There were folks on collector boards reporting that they'd their orders cancelled three or four times.  Their feedback kept disappearing too.  Funny thing was, TRU didn't have nearly as many problems filling orders from their own website (which was nothing to write home  about either).  I look at any big retailer selling on eBay as a sign of trouble and that definitely turned out to be true in this case.  

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: FrustratedBuyers This user has validated their user name.

Sat Aug 18 14:21:51 2018

Not unusual at all. Far more commonplace than many know.

But why is the seller ID missing from the Letter above?

Perminate Link for High Volume eBay Seller Immune to Negative Feedbac   High Volume eBay Seller Immune to Negative Feedbac

by: Chicago48 This user has validated their user name.

Mon Aug 20 07:14:17 2018

The buyers can always dispute the charge with their credit card company or Paypal.  I wonder if PP keeps records of sellers that have a lot of returns and complaints?

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