|Thu Aug 16 2018 23:37:58|
High Volume eBay Seller Immune to Negative Feedback?
There's an eBay seller whose feedback I've been watching for the past few months, eBay ID (redacted). This seller has quite literally been receiving about 10% negative feedback, and that's not even counting the neutral feedback. Currently, they have 6 negative feedback in their last 25 transactions, and 29 negative feedback in their past 200 transactions.
However, every few weeks, a large number of negative feedback is removed from their feedback profile at one time, probably adding up to 50-100 removed per month. These feedbacks are not being revised, as the revised feedback number does not go up.
Most, if not all negative feedback is for items not received, not as described, or defective items, I can't imagine that these would be removed by eBay under their normal feedback removal policies.
This seller is a rather high volume seller, and sells in one of the highest volume categories on eBay. I suspect that they may have an arrangement with eBay to manipulate their feedback profile to seem more positive than it actually is, in order to drive higher numbers for eBay. eBay does have a history of backroom agreements with larger merchants, such as when Toys R Us remained a Top-Rated seller, despite their high number of complaints and issues. The alternative is that this seller has found a way to game the feedback system quite effectively.
Just something I thought would interest you and your readers.