|Thu Aug 9 2018 14:00:42|
eBay Undercuts Seller Prices with Promotions Practices
I didn't see this covered on your site, sorry if I missed it.
I'm sure you know there are changes and issues with the Market Manager and price-cut sales.
Well, we ran sales. There was no indication that the item was on sale other than a 10% off note far away from the price. There was no slash through the original price and no lower price listed. But when a buyer clicked to buy (at the full price) they would only be charged the sales price of 10% off!
So, buyers who were willing to pay say, $100, were only charged $90 with no prior notice that they were getting this deal.
We had to stop the sales because of this. Unbelievable.
Note from the editor
: eBay markets its Promotions Manager tool
as a way for sellers to "Create customized discounts and coupons to incentivize buyers to spend more in your Store. Improve your items' visibility, and move inventory faster."
We have covered the issue the reader is referring to, playing the is-it-on-purpose or is-it-a-glitch game as sellers tried to figure out why eBay wasn't prominently displaying their sales offers.
eBay issued conflicting messages, until an executive finally revealed its practice is indeed "on purpose." See this article
containing eBay's official stance on suppressing seller promotions if they aren't "good enough."