I had an interesting conversation with an eBay supervisor. I sold a brand new appliance garage to a woman. She received it and in her email thru eBay stated that she knew it was the wrong color when she purchased it, but she bought it but was thinking she could re-stain it or change the color some how.
After receiving she realized it was typical cabinet material and not solid wood and could not be changed in color. She asked if she could return it and I told her she could, she would need to ship it back to me at her expense.
A few days later she opens a case, saying it did not seem authentic. Bear in mind, it is new in the box from the manufacturer, and the manufacturer, color and model was in the ad.
I talked with an eBay supervisor, and told her this is obviously buyer's remorse, and that the buyer should pay for return shipping.
I was told, yes it is buyer's remorse, but that eBay felt I should make my buyer happy at any costs and pay for return shipping. And that if I did that, after I got the item back, I could file with eBay and they would see about compensating me for the shipping.
So I said, so what your telling me is there is no reason at all that I should ever have a buyer pay for return shipping. Yes this is correct...so just to be clear, if a buyer takes something - purposely destroys it for his amusement - then admits he destroyed it for fun, then I should allow him to return the item? Her response, yes you should.
Seriously? If you are really a supervisor, you need to be fired.