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Thu May 10 2018 23:03:45

Seller Reports New Barrier for eBay Auctions

By: Reader

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Dear Ina,
I have been running auctions every week on eBay for years now; all starting at low bids, and attracting large amounts of bidders, with most items selling for good prices. 

The auction format really works for me, and with the changes eBay is implementing I'm worried this might be doomed, even though they are asking me to participate in their "auction events", but when you want to talk to somebody it is almost impossible, even though I have well over a million dollars in sales in the last few years using the auction format. 

Anyway, more and more the last month or so I receive comments from buyers (usually new to the site, or whom have not been very active lately) that after placing a bid or order they are not allowed to bid anymore until they have paid for that order. As many buyers like to buy multiple items in my auctions, they are unable to do so without paying for each item individually, which means they are paying for shipping each time. 

This has already led to some "nice" comments from bidders about me not offering combined shipping, or me not letting them bid again, even though it is coming completely from eBay's side! 

I'm waiting for the first negative or neutral feedback as a result of this, and I'm sure this new "enhancement" has already cost me bidders and thus money. Another frustrating aspect of trying to deal with this company. 
Dennis




Comments (25) | Permalink

Readers Comments

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

This user has validated their user name. by: Marie

Fri May 11 02:24:42 2018

While sadly for me, my auctions died in early 2014 and have never recovered.  So I rarely ever run auctions anymore.

With that said, this is news to me.  I have not seen anything at all regarding what the OP is saying.  I'm not even sure how Ebay would enforce such a thing with the current structure of Ebay.  

Dennis, are you in some sort of Beta testing?

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

by: Silver Ice King This user has validated their user name.

Fri May 11 03:45:21 2018

I do believe that Ebay has certain sellers that they for what ever reason make sure their auctions are always up there for viewing.  In my category there is one seller, who is a consignment seller, who no matter what, seems to sell their items for what appears to be at least triple what any other seller can auction their items for.  I have tried the exact same items as this seller and if I am lucky I might get $3.99-$4.99 while this seller always will get $12.99 - $16.99 plus shipping.  Nobody has ever figured out how or why this happens, but for us, it is just another fact of life on Ebay.

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

by: angryllama This user has validated their user name.

Fri May 11 04:02:30 2018

It's May 11th.  Wasn't eBay's latest threat that during MAY they would begin Forcing "Eligible Sellers" into their new Wild Hare Idea of Guaranteeing 3-day delivery?  If so one of the awful things that jumped out at me from the "features" of that nonsense was ... ta da ... Immediate Payment Required.
Reminiscent of FUTURAMA where every time "The Professor" announced to his employees,  "GOOD NEWS!" ... it was always actually AWFUL news.

Dennis ... seriously.  You need to do 2 things quickly.

1,)  OPT OUT of 3-business day Guaranteed Delivery quickly.... just as though your HOUSE were on Fire.

2.)   Compose an "I'm not the guy" message for all of your folks who contacted you about being required to PAY INSTANTLY that it was never YOUR policy and that eBay Corporate had snuck into your account in the dead of night and CHANGED your policy without your knowledge or Consent.



Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

This user has validated their user name. by: Rexford

Fri May 11 06:22:37 2018

Sadly eBay could care less that you sell almost $1 million per year.

Remember Bruce the movie poster seller?  Bruce took a hike due to eBay's nonsense, but thankfully, Bruce got the last laugh.  You know a company is arrogant when big bucks walk right out the door and they could care less.

11 high dollar sales on my other sites yesterday.  1 on eBay.  And yes, I am laughing at eBay, not with eBay.  You are doing a heck of a job Wenig.....running folks off the site that is.

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

by: geoffreymason This user has validated their user name.

Fri May 11 08:26:50 2018

@Rexford: Mo, I do not remember Bruce; perhaps whatever happened was before I started reading ECB. Would you are anyone care to briefly recount the tale?

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

This user has validated their user name. by: FidoMaster

Fri May 11 09:31:25 2018

eBay's been increasingly requiring IPR since late last year.

If memory serves, compulsory IPR started at $1K, then bumped to $2K for all BIN listings with predetermined shipping costs (including free) and PP as sole payment method. Like llama pointed out, IPR is required for auctions with GD too.

If your auction listings aren't GD, I'd press eBay support on Facebook or Twitter for an explanation.

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

This user has validated their user name. by: Rexford

Fri May 11 10:02:01 2018

GeoffreyMason, google "Bruce Hershenson" and "Wikpedia." The whole story is there in great detail.

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

by: geoffreymason This user has validated their user name.

Fri May 11 10:14:37 2018

Thanks, Rexford.

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

This user has validated their user name. by: Marie

Fri May 11 12:46:22 2018

Yes Fido they have, but Ebay has repeatedly said that it can't be enforced on auctions, so what has changed?

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

This user has validated their user name. by: eXtinctBay

Fri May 11 13:08:44 2018

Starting auctions at 99 cents (or another way below retail price) to drive bidder excitement went out of style many years ago. Of course, eBay recommends that a seller give merchandise away so their valued buyers keep coming back for great deals.

I start my opening bid price at the least amount of money I will accept for an item. If it gets one bid and sells, great. If not (which is most likely), I check the number of page views and watchers, and reprice accordingly. Rarely is an item re-listed for less than my initial bid price.

Sure, it does take longer to sell my merchandise, but I do get top dollar.

The OP mentions that they do not offer combined shipping due to eBay not allowing them to do so. BALONEY. If a buyer wishes to buy more than one item, there is always a way to combine shipping!

I just refund the excess shipping cost, minus the 10% fee, and have had no complaints. Of course, eBay makes more money here, and this is the way they want it.

Some of these so-called ''glitches'' (like the recent Web Interpret International shipping fiasco) are done purposely, and they think buyers and sellers do not notice. We are not stupid!!

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

This user has validated their user name. by: FidoMaster

Fri May 11 14:19:21 2018

Marie, not sure but happy to speculate.
• Could be bugs or glitches, there have been many of these lately.
• I read some users stating eBay informed them they were cranking down on “High Risk Buyers” with high UPI's and cancellation requests into IPR. It’s possible some of what Dennis reported (inactive /newer accounts) were buyer-side controls and had nothing to do with his listing.
• eBay just made more changes without informing their customers as they are wont to do.  

I’d never have known about the compulsory IPR had I not caught that info buried in a reply to a seller rant “Is it time to leave Ebay?” in the community selling forum.  

Trinton included in a reply in the thread that, “We will require immediate payment for items under $2,000, with a specified shipping cost (including free shipping) where PayPal is the only payment method. This practice drastically reduces UPI cases, improving the experience for both buyers and sellers and increasing the chance at a successful sale.”

Neither the customer service help page, “How immediate payment works” nor the “pages.ebay.com/ImmediatePayment-faq.html” (BTW, still with “OPTIONAL” as the header) give any reader or customer any inkling that IP is now forced upon them (and, as users in the forums point out, all the little IPR-related toggles in account settings don’t function).

In another post about eBay’s English-customer service Ina asked what improvements could be made.  Among other thoughts I’ve shared, here’s an easy, low-hanging-fruit starter one for eBay:  Keep your external, customer facing help pages updated (to the day), and allow customers to “subscribe” to important topics so they are “push” notified.  When users on social networks and in the community ask questions, eBay should always point back to these resources (that are correct and up-to-date) and over time, as customers learn to trust the accuracy of this information, eBay will see (some) reduction in customer frustration, and certainly a reduction in G&A (support) costs.  

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

by: Michael in BC This user has validated their user name.

Fri May 11 14:55:05 2018

eXtinctBay - When you just "refund the excess shipping", yes the customer is happy..........but each refund of excess shipping is still (in eBay's mind) a "refund",,,,,,,,,,and one gets a periodic notice that your percentage of 'satisfied customers' has dropped. This report considers that ANY refund is caused by customer dissatisfaction, even when I know this is not the case.  I don't know if the consequence of this is to have one's listings drop even further in "search".

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

This user has validated their user name. by: eXtinctBay

Fri May 11 18:19:31 2018

@Michael in BC

I have refunded the excess shipping on multiple orders many times, and eBay has not counted it against me (as a return).

If one denies a customer the opportunity to combine shipping, though, you may receive at least one negative feedback. This WILL cause you to be demoted in search results.

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

by: ebayout This user has validated their user name.

Sat May 12 01:23:51 2018

I've partially refunded many times, but not through a refund on the original paypal transaction.
I've always had the buyer's e-mail address...I simply do a new send money transaction.
ebay is never the wiser.

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

by: Snapped This user has validated their user name.

Sat May 12 05:21:50 2018

This is how eBay 'listened' when so many were faced with a 10-fold increase in UPI transactions, especially impactful to auctions, when eBay first wielded their disruption whips.  And it only took a bit less than a decade.

Camouflaged Compulsion.

Seems that auctions that could include ''free'' shipping don't require refunds for volume service discounts. Add a lack of concern for the practicality of that; (temper with a 'promise' of increased conversion).  Sellers that don't march in step, will march at the back, so's not to spoil appearances.  

I wouldn't be expecting any changes in the 'view' from back there either.  Given the above, eBay is not likely to pay any attention, much less 'correct', any 'disadvantages' faced by sellers with the OP's dilemma.  

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

This user has validated their user name. by: Rexford

Sat May 12 08:21:54 2018

The reality is that eBay is no longer an auction site.  If they wanted an auction site they wouldn't be obsessed with building a "catalog", and they would not have implemented  all that they have implemented in the last 10+ years.

Meg + John + Devin = their "vision", not what customers (sellers) or buyers want.  Good luck finding "it" on eBay.

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

This user has validated their user name. by: Ming the Merciless

Sat May 12 14:32:14 2018

I sell some high dollar items on layaway. If ebafia starts requiring immediate payment, I'll take the sale off ebay whcih I've never done before.

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

by: Chicago48 This user has validated their user name.

Mon May 14 08:47:58 2018

"Anyway, more and more the last month or so I receive comments from buyers (usually new to the site, or whom have not been very active lately) that after placing a bid or order they are not allowed to bid anymore until they have paid for that order."
I don't know what the OP means.  Does the OP mean that the buyer places a bid for a 1st  auction, then wins the auction.  Then the buyer goes to 2nd auction, wins the auction.  Then the buyer goes to the 3rd and 4th auction - But Ebay is asking the buyer to pay for the first auction before they can bid on a 3rd or 4th auction?  Not sure I'm following the OP.

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

by: spooky This user has validated their user name.

Mon May 14 10:15:50 2018

this makes no sense - unless he is talking about Buy It Now listings with auctions. Normally BIN listings require immediate payment. I have been doing auctions for 20 years and often have multiple wins for 1 buyer. If they have already paid I refund shipping back to them and if not paid I make a combines invoice. Have been doing this many years

Seller Reports New Barrier for eBay Auctions   Seller Reports New Barrier for eBay Auctions

by: Chicago48 This user has validated their user name.

Mon May 14 10:23:27 2018

I sell some high dollar items on layaway. If ebafia starts requiring immediate payment, I'll take the sale off ebay whcih I've never done before.
^^
How do you put Ebay items on LAYAWAY?  I must have missed that one.
and honestly, I believe (and have written EB) that the minute someone wins an auction, they should pay; the same for best offer.  At Posh if seller accepts BO, the buyer's account is immediately charged and seller is notified.

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