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Thu Apr 12 2018 21:09:03

Online Auction House Defends Sale of Repro

By: Reader

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Dear Ina,
I drove to Sarasota to pick up a horse tricycle bid online. Upon examining it I found it was a reproduction. When I told this to the gentleman he was very short and annoyed with me. The man informed me that my bid online meant I accepted by the visual inspection and asked for my payment. No discussion of well if you feel we did not represent this correctly.

Ahhhhh there in lies the problem, he said they did not state it was an antique....but omitted to state it was a contemporary or reproduction piece. 

Too bad the online auction/antique business does not demand full disclosure of items in plain English. Omission that an item is a reproduction, in a known auction house is Not acceptable. Their description online says..."Early folk horse Tricycle". It is a very good fiberglass and wood reproduction, purchased new out of the orient. Meant to deceive???? I may have bid on it anyway. 

Well I will Never deal with that Auction house again, and will make sure everyone I know knows their policy. Too bad the auction and antique business does not demand full disclosure of items in plain English as to antique or reproduction. (Yes sometimes dealers make mistakes, or really do not know... I buy and sell many pieces, and have had complaints from customers of mine that this has happened to them...but had not had an experience myself. 

Oh, I was warned that I could get sued for mentioning their name !!!!! 

I did put this letter on my facebook and the response was very interesting....no wonder there is so much skepticism in bidding on online auctions...Is it time the online auction houses, more than several had a similar experience. 

This is a growing problem, and what can be done about it?
M.



Comments (12) | Permalink

Readers Comments

Perminate Link for Online Auction House Defends Sale of Repro   Online Auction House Defends Sale of Repro

by: Silver Ice King This user has validated their user name.

Thu Apr 12 23:10:52 2018

Anybody can sue for anything and these days usually do as it is a new way to make a living.  However, if they did indeed misrepresent the item and still forced you to take it, I would sure as heck take my chances on posting their name and letting them :

1 - manage to find the postings
2 - spend the money to take me to court
3 - if they managed to get a judgement, laugh all  night since I have no assets at all, except my dog as everything else is in the trust.
4 - file a counter-suit for a frivolous lawsuit and a waste of the courts time as you are allowed to make any statements about a company or person as long as they are true, especially if you have the proof (copy of the auction  listing and what they sold you).  They say that because it usually scares the person into not harming their reputation which is about all they have anymore, especially when they do things like you just said.

Just another reason that I no longer buy anything via auction anymore.  In fact I rarely if ever even buy anything on Ebay, unless its something i absolutely cannot find elsewhere, or its my free shipping supplies which I resell on Ebay, as the quality of the supplies barely holds up to them getting here, let alone  shipping my items in them safely.

Perminate Link for Online Auction House Defends Sale of Repro   Online Auction House Defends Sale of Repro

by: Snapped This user has validated their user name.

Fri Apr 13 02:04:52 2018

Every trade or exchange has risks inherent.  'Twas ever so, and likely ever will e-be.

Before I act or offer opinion, I usually try to avoid assuming and ask questions about anything not made clear.  

So my question is, accordingly, did you?

Perminate Link for Online Auction House Defends Sale of Repro   Online Auction House Defends Sale of Repro

by: FeelingFroggy This user has validated their user name.

Fri Apr 13 05:18:11 2018

Just like ebay buyers. YOU ASK NO QUESTIONS BEFORE BUYING and then wonder why it isn't what you thought.

Whats with these people, don't they use common sense anymore?

Perminate Link for Online Auction House Defends Sale of Repro   Online Auction House Defends Sale of Repro

by: papergoy This user has validated their user name.

Fri Apr 13 05:20:57 2018

We all sell online. We all make mistakes. That being said, good customer service demands that you make things right.  And yes, there is the "as is where is" clause but generally that's when you're standing there examining the piece- if I've held it in my hands then that's different than just accepting their description.  Not for nothing, but they did offer the item over the internet which I would believe opens them to having committed a crime under federal statutes. If you know a lawyer, have him draft some letter to them citing chapter and verse of the federal statutes and guess what- they may change their tune.  The other thing that has always worked very well for me- contact your state's attorney general.  In New York, they send a letter to the company asking them to deal with the problem and then they follow up with the consumer- I've had three misunderstandings with companies (two major and one local) and all three saw my side of things once the AG got involved.  I bet your state has an online form- explain what happened and they will contact the auction house on your behalf.  Good luck and keep us posted.

Perminate Link for Online Auction House Defends Sale of Repro   Online Auction House Defends Sale of Repro

This user has validated their user name. by: Rexford

Fri Apr 13 06:19:35 2018

Not trying to be snarky, but you should have bought it on eBay. They let buyers return anything.  You could have used it for 30 days too.  See Ina's April 13 article this morning.

I'm thinking of starting a rental tool business.  Will buy on eBay, let renters use it for 20-25 days......then return it.  Order a new one and start the process again.  Only kidding, but that is how ridiculous their new FORCED policy is.  Got a prom in April? Buy the whole ensemble--tux, shirt, shoes, bow tie......just remember to return it within the 30 days window.   Need a camera for your vacation?  Just "rent" one from eBay.

Perminate Link for Online Auction House Defends Sale of Repro   Online Auction House Defends Sale of Repro

by: quirkyantiques This user has validated their user name.

Fri Apr 13 11:25:50 2018

If they used the word EARLY I would think you have grounds for complaint. The word "early" implies age used in that context.

Perminate Link for Online Auction House Defends Sale of Repro   Online Auction House Defends Sale of Repro

This user has validated their user name. by: Marie

Fri Apr 13 12:26:30 2018

@M

If you still have the ad, it would be VERY helpful to see it.  Would you ask Ina to update the article with how the ad you purchased from was worded exactly.  It would give all of us a better opportunity to possibly help you in a far more accurate way.  We may catch something in the wording that you missed or didn't notice that may very well help you.

Perminate Link for Online Auction House Defends Sale of Repro   Online Auction House Defends Sale of Repro

by: odona This user has validated their user name.

Mon Apr 16 02:55:59 2018

I was going to say the same thing as #@M...although "early" could mean from when they started making the things in the Philippines, which (if I remember correctly) was about 1990 +/- - which could even make one from the beginning arguably (if not legally descriptive) Vintage. So Caveat Freakin Emptor. I always swallow my stupid mistakes...

Perminate Link for Online Auction House Defends Sale of Repro   Online Auction House Defends Sale of Repro

by: RAOTFLMAO This user has validated their user name.

Mon Apr 16 07:42:02 2018

M. As a constant attendee of antique and vintage auctions I find the auction you dealt with was underhanded.  By using the phrasing he did he led you to believe it was old and that was underhanded. He should have labeled it as "Reproduction of an early whatever.....   NOW that said those have been coming into the country since the mid 90's and most of us recognize them as reproductions. Anyway a good auction house never knowingly deceives it's customers.  

Perminate Link for Online Auction House Defends Sale of Repro   Online Auction House Defends Sale of Repro

by: trader_chris This user has validated their user name.

Mon Apr 16 08:02:03 2018

I auction a lot of the stuff that I sell and get a lot of items that sell for hundreds or even thousands of dollars. The reality is that the buyers often know a lot more about the items than I do and sometimes I don't describe an item correctly or miss an important detail that I wasn't aware of. The model that so many auction houses work on is that if you bid on it, you buy it, but the reality is they make the same mistakes that I do. Personally, I would rather offer a return policy if an item is not as described to ensure they my buyers are happy (and return) than try to force them to buy something that they don't want. It costs a lot more to acquire a new customer than a returning customer, plus I'd rather turn them into an advocate for my business than an enemy. Just my $.02

Perminate Link for Online Auction House Defends Sale of Repro   Online Auction House Defends Sale of Repro

by: epuise This user has validated their user name.

Mon Apr 16 12:05:57 2018

Those fake antique horse tricycles have been around since the 1990s... I can spot them a mile away, or, from a tiny photo... if one is not an expert, one should not buy w/o an experienced person to help them evaluate. Auctions at live sites are Caveat Emptor.

Perminate Link for Online Auction House Defends Sale of Repro   Online Auction House Defends Sale of Repro

by: epuise This user has validated their user name.

Mon Apr 16 12:07:38 2018

The way ALL of us antiquers LEARN:
1. Read
2. Handle
3. Buy DUDS and LEARN from that.
Time to put on grown-up pants, OP.



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