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Thu Mar 8 2018 17:06:48

Is eBay Correct that Free Returns Are Industry Standard?

By: Reader

Sponsored Link

Dear Ina,
I think eBay is dishonest when they say free returns are industry standard. That is flat out not true on selling venues like theirs. I'd like them to name another selling venue like theirs, that does or tries to force sellers into offering free returns. Below is actual info on Amazon & Walmart sites concerning returns on products not owned or sold either of them.

Free Returns only applies to product(s) fulfilled by Amazon. It does not apply to the same product(s) fulfilled by other sellers.

Items purchased from a Marketplace retailer cannot be returned to a Walmart store or to Walmart.com; they must be returned to their Marketplace Retailer in accordance with their returns policy. Please email the Marketplace retailer directly.

Items purchased from dealers or resellers and not Walmart.com directly are not eligible for return, refund, or exchange.

Please don't use any of my real info as we still sell on eBay.
R.



Comments (32) | Permalink

Readers Comments

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

by: FeelingFroggy This user has validated their user name.

Thu Mar 8 18:12:26 2018

If you purchase something on QVC.com you can return for any reason and they send the return label for you to use. BUT on the small print on the label it states it will cost you X.xx amount that will be subtracted from your refund. The only way QVC will pay for a return is if item is defective, remorse, size, color etc are not considered a defect.

Ebay likes to blow a lot of smoke and the surprising part is how many sellers believe them...

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by: angryllama This user has validated their user name.

Thu Mar 8 21:28:06 2018

Accepting FREE RETURNS is another one of eBay's I.Q. Tests.

If you SIGN UP to accept FREE RETURNS  .... YOU have FAILED the I.Q. Test.    

Snarky Comment aside there are just entirely TOO MANY different examples of HARD GOODS that cost much MUCH too much of their "Retail Price" to ship.  Common USA Citizens are NOT Coddled and Fawned over by ANY of the Big Three Parcel Carriers: UPS FedEx and USPS.  If one's shipping volume is LESS THAN TRUCKLOAD the "correct answer" to savings thru any of them is .... " OK, Bubba,  we WILL accept your VALID  payment for FULL PRICE shipping, Thank You.... Come Again."

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

This user has validated their user name. by: iheartjacksparrow

Thu Mar 8 23:18:56 2018

I was looking on the sites of some of the bigger online retailers, and the only one I could find that gave free returns was Zappos, so long as the item wasn't worn/used, and had all the tags attached. There was one place that would provide a return label, but they subtracted a flat fee of $6.95 from your refund.

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

by: Snapped This user has validated their user name.

Thu Mar 8 23:53:44 2018

''There is nothing wrong with your television set. Do not attempt to adjust the picture. We are controlling transmission. If we wish to make it louder, we will bring up the volume. If we wish to make it softer, we will tune it to a whisper. We will control the horizontal. We will control the vertical. We can roll the image, make it flutter. We can change the focus to a soft blur or sharpen it to crystal clarity. For the next hour, sit quietly and we will control all that you see and hear. We repeat: there is nothing wrong with your television set. You are about to participate in a great adventure. You are about to experience the awe and mystery which reaches from the inner mind to – The Outer Limits.''

Perhaps many are too young to remember that eerie intro.  Part fiction, part fantasy, sometimes more part horror.  

Maybe it seems far-fetched, but it does all have a certain familiarity given this context.

See, eBay wants that same control.  They want the horizontal, the vertical, the focus, the mastery of visibility.  What you see, how you see it, IF you see it - how THEY sell it.  And what you should believe, when they do all that.  

All without any ownership of the 'tube' of course, (there used to be tubes ya know - way before 4DHD flat screens) which is the interface to the world you will be led to believe you only think is 'reality'.  A world they declare will be awsome to sell in.  Quite the experience.

And so they just take it.  From you.  They control.  You just 'watch'.  A few within went on to make it big time of course, but most were only bit parts.  Such is the promise and the reality of any scripted facade.

Difference is of course, the TV script only ran about an hour, even including all the 'commercials'.  They eventually relinquished 'control' back to you.

But not so with eBay.  It's a never ending tall tale there.  Episode after episode after episode of greed, deceit, hypocrisy, and the only way to end it is unplug it, or change the channel.

Unless of choose - in a more modernized vernacular - you chose to be assimilated.  But that's another story.  Maybe call that one, The Twilight Zone(c).

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

This user has validated their user name. by: eXtinctBay

Fri Mar 9 00:11:46 2018

Is eBay Correct That Free Returns Are Industry Standard?

ABSOLUTELY, POSITIVELY NOT!!!

It will be very interesting to see how many sellers are going to offer free returns to remain TRS+. Will they deem the program a success, or will virtually no one opt into it?

Just like 2 - 3 years ago when they told everyone to either extend your return window from November 1st to January 31st, or lose your discount. By the 15th of November, they had to modify the program, since hardly no one got on board with this ridiculous idea.

30 day free returns are not a RETAIL customer expectation, but a RENTAL customer expectation. And this would never be introduced if eBay owned the goods in question.

If you see any company which does offer free returns, most always this is not on used merchandise, only new with the tags intact items. THIS (free returns on something that is no longer in selling condition) IS NOT ANY KIND OF STANDARD.

NEW PROPOSED SUMMER '18 eBay AD CAMPAIGN:

Buy It. Try It. Break It? Damage It? No Problem? You're Covered. Only On eBay. And It Won't Cost You A Dime- We Have Eager Sellers Ready To Bend Over Backward And Forward For Our Customers!!!!

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

This user has validated their user name. by: Ming the Merciless

Fri Mar 9 03:43:38 2018

In addition stated and hidden fee increases, what else does ebafia do best?

LIE.

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

by: maxmad This user has validated their user name.

Fri Mar 9 05:26:15 2018

this is not the standard, this is a  lie

do not listen to, or trust ebay



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This user has validated their user name. by: Rexford

Fri Mar 9 06:44:24 2018

As long as eBay doesn't have to pull it out of their own pocket.

eBay give us example after example of why they are not "just a venue".

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

This user has validated their user name. by: FidoMaster
Web Site

Fri Mar 9 08:35:29 2018

eBay states that, “30-day free returns is a retail returns standard and a buyer expectation.”

eBay has conveniently conflated retail B&M return policies (which are of course “free”) with ecomm-only merchants that seldom offer “free” returns with the merchant covering shipping both ways.

Outside of high-end luxury brands with margins that can easily absorb the shipping costs, Zappos, as iheartjacksparrow mentioned, can afford to do it because they have such strong customer loyalty with many repeat buyer purchases that their entire business operations and pricing are have been structured since their inception around the expectation customers will initially buy 2-3 sizes, return the ones that don’t fit, and after they’ve dialed-in their favorite brands/sizes customers continue ordering from Zappos over and over again with return percentages quickly dropping off.

With the new eBay buy box, (US) eBay sellers will in many ways simply relegated to fulfillment duties with little opportunity for differentiation from competitors.
 
The eBay brand is the one that wins while smaller fulfillment operations ("sellers") loose with “free” returns.

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

by: pace306 This user has validated their user name.

Fri Mar 9 10:56:52 2018

Because eBay sells nothing, they need to coerce sellers to follow policies that will benefit themselves (eBay) and not necessarily sellers.

NOTHING on eBay is honest or above board - they will tell you ANYTHING to insure a steady stream of profit for themselves.

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

This user has validated their user name. by: toolguy

Fri Mar 9 11:31:12 2018

So if you see a great deal on eBay you buy and then try to resell it on eBay. If it doesn't sell the 1st week you return it for a full refund.

I could make a viable business out of that. . .

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by: thriftyone This user has validated their user name.

Fri Mar 9 11:41:08 2018

Bob Kupbens should practice what he preaches: here is his ebay store. He does not accept returns at all.

https://www.ebay.com/usr/bob_kupbens?_trksid=p2047675.l255
9

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

This user has validated their user name. by: toolguy

Fri Mar 9 11:43:50 2018

@thriftyone

He is also NOT a Top Rated Seller!

A role model he is NOT. . .But we should all take advise from him about selling on eBay ~ ROTFLMAO

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

by: tango This user has validated their user name.

Fri Mar 9 11:50:56 2018

Free Returns ONLY encourages returns = everyone looses.  We tested for 6 month - free returns = sales went up - returns went WAY UP - in the end - if you net out the returns, sales were normal - EXPENSES way up - customer satisfaction way down = why is that?  people no longer paid attention to what they bought and did not take any responsibility for purchasing decisions.  Its bad for sellers & its BAD FOR EBAY.  They just don't know it yet.  They can keep their cut down to nothing TSR discount - the immense cost of increase returns and increased return expense eats that up in a jiffy.  Mind you, we list with NO shipping cost, thereby we loose the ship cost to buyer, from buyer + cost of dealing with returns which equals at least both ship costs -  we are not here to loose money.  Good luck to all.

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

by: mcposty This user has validated their user name.

Fri Mar 9 13:23:41 2018

no, it is not a standard. walmart doesnt give you free returns, amazon doesnt, sears, macys, nordstroms etc etc etc doesnt.

some places do, espcecialliy if they ship light stuff like clothes.

Free returns is not sustainable.

Perminate Link for Is eBay Correct that Free Returns Are Industry Sta   Is eBay Correct that Free Returns Are Industry Sta

This user has validated their user name. by: Marie

Fri Mar 9 14:24:38 2018

Over the years I've participated on this site I have read comments many times on this subject.  Sellers complain [rightfully so] that buyers are sometimes dishonest when they file for a return by stating there is something wrong with the product, when in reality it is buyer's remorse.  For this to be something that the buyer finds attractive, there must be something in it for them.

What could that be?  Could it be FREE return shipping?  Yes or course, that is why they do it.  They don't want to file a BR claim as it could lead to them having to foot the bill on the return shipping.  But as we all know if the claim is filed as a SNAD, the seller will be paying for the return shipment.  That equals free returns.

Ebay has had this rule for a long time.  Industry standard or not, we have all dealt with this for a long time already.  So whether you state free returns or not, you do offer them now.

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by: ebayout This user has validated their user name.

Fri Mar 9 14:51:52 2018

ebay has become a TV preacher sans persona.
"it" will say anything, basis in truth be damned...
...just keep passing that plate, brothers and sisters.

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by: pace306 This user has validated their user name.

Fri Mar 9 15:17:56 2018

If the returns process on eBay was fair and honest - sellers wouldnt have a problem with returns.

HOWEVER, eBay has its finger on the scale for buyers %99.9 of the time - so taking a returns on eBay - is like playing Russian Roulette.

ALL the above mentioned selling platforms, get to make decisions FOR THEMSELVES - but on eBay you cant.

If you buy something at Walmart - you bring it back in when you want to do a return and then WALMART and ONLY WALMART gets to make that decision. They can decide to refund you , to NOT refund you, to give you a partial refund - but you cant on eBay.

Buyers returning goods on eBay is like Moses on the Mount (or what ver other religious comparison you choose) ...it IS what it is - and as a seller you can say or do ANYTHING - and its all too bad.

Asking sellers to give 60 days is obscene and quite frankly it boarders on criminal behavior. Does eBay give YOU 60 days to pay your eBay bills? NO they dont - why not? Isnt 60 days MAGICAL???? guess not if you are in San Jose.

Even 30 days pushes the boundaries How long after you receive an item do you need to decide if what you got was "right". If its right then thats what it is - it WONT change 10 days later. If the radio you bought works the first week when you plug it in then IT WORKS. Since when are sellers in the Warranty business?

14 days is more then enough.PERIOD

If a seller wants to do more - thats their business - not mine, your or eBays.

Getting info from eBay on anything is tantamount to suicide - since they are HARDLY honest (and thats being KIND)(they are ALOT worse).

From lies about the number of days in returns, to fake SNADS to hidding listings - eBay is as corrupt as they come - and even though they are - sometimes you have to do business with unsavory people (who know nothing about ecommerce).

Its EXACTLY like doing business with the mafia (which the are - people have gone to jail under RICO for less). BUT since no one cares enough to help the small seller out - we are all stuck dealing with the liars from San Jose.

Its a shame and its a sad position to be in - thats why when ever you can you ALWAYS make off eBay sales, you harvest emails and phone numbers, you search eBay for potential customer (other sellrs or buyers) - you simply use eBay as much as possible.

When eBay becomes an honest venue - we can too, till then - ignore eBays "advice" ... its as useless as soiled old newspaper.

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by: FeelingFroggy This user has validated their user name.

Fri Mar 9 19:29:08 2018

There is a reason that Fleabay's headquarters is in California. And it isn't the weather.

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by: Flying Childers This user has validated their user name.

Sat Mar 10 11:38:17 2018

Snapped- your quote from The Outer Limits was the best comment ever!  Brought back so many memories.

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