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Wed Oct 31 2018 11:47:03

eBay Penalty Fees Could Result from Lax Policy Enforcement

By: Reader

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Dear Ina,
The purpose of the blocked bidder list is to prevent specific users from bidding on their items. Sellers use this list to prevent issues from users they have already deemed as a problem. eBay posts this specific policy on their website under "Unwelcome and malicious buying policy":

What are the guidelines?

Not allowed: You can't buy with the intent to disrupt a listing. Here are some examples:

- You can't place a bid that greatly exceeds the value of the item in order to prevent a sale without intending to buy that item.
- You can't bid on multiple items listed by a seller unless you intend to buy all of the items
- You can't try to buy or bid on an item if you're on a seller's blocked bidder or buyer list
- You can't use another account to buy or bid on an item if you're on a seller's blocked bidder or buyer list
As a seller, you can report a buyer who bids on a listing without meeting the listing terms.
 
Yet when a seller discovers that the buyer has circumvented their blocked bidder list they do not allow you to cancel the purchase. Instead, eBay forces the seller complete the transaction, and to ship the item. 

If the seller does not ship the item they hit the seller with a defect, and that buyer is still able to leave feedback for the transaction. Then they allow this blocked user to leave negative feedback for the seller, and have not allowed the seller to get the negative feedback removed. 

One seller reported that a blocked bidder used his wife's account to purchase an item and then left the seller negative feedback in revenge and eBay would not remove the feedback. 

At the present time this has the potential to create additional financial repercussions for sellers as eBay is now attempting to levy an additional 4% penalty on what they determine as excessive returns.

A bidder I blocked went around my blocked bidder list, and signed in as a guest to purchase an item from me. I also blocked another bidder who I saw as a potential problem because out of the 263 feedbacks he left for his sellers there were a total 111 negatives (69) and neutrals (42). In addition, he had numerous false positives that were essentially complaints, indications that he had received refunds, partial refunds or had canceled transactions. 

From my perspective I am wondering why eBay allows this type of buyer on their site when it is patently clear they are a huge problem.
Susan



Comments (17) | Permalink

Readers Comments

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

by: sasikat9 This user has validated their user name.

Wed Oct 31 13:05:36 2018

Its all about the bottom line. If fleecebag were to enforce all their rules there would be less prized buyers and the bottom line would suffer even more. EBAY DOESN'T CARE ABOUT SELLERS. WHEN ARE THE SELLERS GOING TO REALIZE THIS/

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

by: NoMoreEbay This user has validated their user name.

Wed Oct 31 13:40:43 2018

The reason they are doing this is solely for the 4% fee. The FTC needs to start an investigation. Definition of racketeering.  

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

by: angryllama This user has validated their user name.

Wed Oct 31 20:14:14 2018

FOUR PERCENT is not 4 percent increase.  It is a FORTY PERCENT increase on the 10 percent FVF....  all the way out to 14 percent.
If this were INTEREST on a loan it would be USURY pure and simple

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

by: val2525 This user has validated their user name.

Wed Oct 31 21:29:40 2018

File a complaint with the California Attorney General's office. It does work, especially when multiple sellers file complaints. The eBay User agreement specifically states the transaction is between buyer and seller, so for eBay to penalize a seller for not selling to a buyer who is circumventing eBay rules makes eBay in violation of their own User Agreement.

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

This user has validated their user name. by: iheartjacksparrow

Wed Oct 31 21:39:14 2018

@Susan (the OP) - If eBay was an old time western movie, buyers would all be wearing white hats, and sellers would all be wearing black hats. Sellers have been the "enemy" ever since JD took over, and Devin has perpetuated that philosophy.

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

This user has validated their user name. by: Marie

Thu Nov 1 02:15:12 2018

The way Ebay does NOT enforce this policy has NOTHING to do with the Service Metrics or the 40% FVF penalty.  It can't as Ebay has been doing this for years.  LONG LONG LONG before the Service Metrics was even thought of much less brought to the site.

While some seller may just be experiencing the unfairness of the way Ebay applies or doesn't apply this policy doesn't change the fact that Ebay has been doing this for years.

I have no idea why they don't change the written policy since the last two reasons [or 50% of the reasons] that Ebay states in the policy, Ebay WILL NOT enforce.  They flat refuse to enforce them.  Is this wrong, you bet it is but Ebay still does it because they can.

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

This user has validated their user name. by: Rexford

Thu Nov 1 06:16:54 2018

eBay is starting to smell like a payday loan company.

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

by: NoMoreEbay This user has validated their user name.

Thu Nov 1 10:05:15 2018

@Marie

ebay has not been doing 'this' for years. In the past, ebay considered fake SNADs. ebay did not allow buyers to circumvent blocked lists. There was some level of protection from returns.

Now, ebay has literally removed ever single piece of seller protection from their site with two exceptions. INR with tracking and honest remorse returns which are almost non-existent.

I read tons of threads of people debating the new lack of seller protection and why it's occurring. The reason is as easy as pie. The sole purpose of ebay removing protections is so they can gain 40% in fees. Period.

It's illegal, despicable and ripe for a class action.

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

by: cillianred This user has validated their user name.

Thu Nov 1 10:56:04 2018

@NoMoreEbay

Marie is correct. eBay HAS, for a very long time now, been refusing to enforce the following:

- You can't try to buy or bid on an item if you're on a seller's blocked bidder or buyer list
- You can't use another account to buy or bid on an item if you're on a seller's blocked bidder or buyer list

There have been many, many discussions about this, particularly in the last few years. That's not to say that the occasional seller doesn't have success in getting eBay to enforce the policies, but by and large, a seller is told by eBay to follow through with the sale and it has been that way for a long time.

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

by: epuise This user has validated their user name.

Thu Nov 1 11:07:05 2018

I have 50% of my 'defects' for numptys who opened a Case, then, said, oh, my bad, and closed it... why ?

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

This user has validated their user name. by: Marie

Thu Nov 1 13:15:56 2018

@NoMoreEbay

It may not be your experience, but it most certainly is mine.  I've had this conversation at length last year on a thread on Ebay with a couple different CSRs posting.  And it most certainly has been going on for at the vary least a couple of years.  I suspect more.

I don't disagree with you about SNADs or INRs.  What you said is true, but that wasn't what the OP was talking about.

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

This user has validated their user name. by: Marie

Thu Nov 1 13:21:18 2018

@epuise

Well the good news is those are NOT counted as "defects" for you or anyone else.  That is not how a Defect is created on Ebay in relationship to a claim from your buyer.  To create an actual Defect, the buyer would have to escalate the claim to Ebay and Ebay rules in the buyer's favor.  That is the ONLY way a defect is created from a claim.

You may however be confusing that with the Service Metric, which is an entirely different and separate way Ebay recently introduced as a way to eval sellers.  In this process, which I am completely against, the mere fact that a SNAD is opened against you no matter if it is valid or not, it is held against you.

The only protection small sellers have in the Service Metrics is that it does NOT kick in until you have at least TEN SNADs in any one category that you sell in, during your eval period [12 months or 90 days].  Still a horrible policy in my opinion.

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

by: spooky This user has validated their user name.

Thu Nov 1 15:09:58 2018

eBay ALWAYS sides with the buyers. Sellers are cheap in their eyes, they need more buying action and never uphold rules like this. Blocked Bidder list in one good example but another is bid retraction. I have been on here 21 years and have hundreds of people retracting bids over that time and 99% are phony lies - the person changed mind or was fishing for prices, etc.

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

This user has validated their user name. by: FidoMaster
Web Site

Thu Nov 1 16:08:17 2018

“I am wondering why eBay allows this type of buyer on their site”

eBay’s economic incentive is to facilitate as many transactions on its platform as possible.

The buyer you blocked who purchased from you under a guest account helped eBay.

Even though it’s the same user, by creating another account it adds to the tally reported to Wall Street’s critical buyer growth metric, while the transaction itself contributes to eBay’s GMV, revenues, and earnings.

As a single transaction it’s nearly immaterial, but scale to tens of millions of sellers and tens of billions of GMV and it’s a different matter entirely.

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

by: skl3255 This user has validated their user name.

Thu Nov 1 23:15:54 2018

Comments made by eBay CS is that the buyer really wanted the item. Therefore, according to eBay CS that was contacted,  they will protect the seller if that blocked buyer files a claim or leaves negative feedback. However, that is not what is being reported by the sellers affected. Instead the seller is still subject to the SNAD claims and negative feedback left by those blocked bidders.  This is outrageous and in the back of my mind a civil tort class action in the making.  Sales are so important that eBay screws the sellers left and right and violates their own policies.  Also, recently reported by a seller on the Community boards that a buyer contacted eBay as they were unable to make a purchase because they were on the sellers blocked bidder list. The CS removed the buyer from the seller's blocked bidder list and allowed the buyer to make the purchase without the seller's permission.  The response on community boards is always the same; How Ebay wants to assure that buyers always have good experiences purchasing on the site.  

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

by: Toledo Maude This user has validated their user name.

Sun Nov 4 16:16:01 2018

Recently during the offering and counter offering back and forth process of my most expensive rare collectible, the buyer went sideways on me and did buy the item even though I added the buyer to my blocked list.  

I cancelled the purchase and refunded payment with eBay (bless their hearts) keeping the fees.  

Better to lose the fees than the fees, shipping, the item and payment.

With sales so slow on eBay and If eBay seeks retaliation and by hiding my listings, how would I know?

Perminate Link for eBay Penalty Fees Could Result from Lax Policy Enf   eBay Penalty Fees Could Result from Lax Policy Enf

This user has validated their user name. by: CanBrit

Sun Nov 4 17:37:05 2018

@Toledo Maude

When it comes right down to it, we have to protect ourselves. I have had a few occasions where I knew the very best thing was to cancel the transaction, but didn't and sure enough things went very badly south. Even when I knew it was another Seller who was setting me up.

I don't give a hoot about punishments anymore. Hit with with that 40% piece of crap and I'm gone the next day. They don't care about me and I certainly don't care about them.

I'm not selling my soul, my morals, my decency to dance with the devil. They can go to hell for alI I care.



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