EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Sat Sept 30 2017 21:03:25

eBay Gives Buyer $15 Coupon for Reporting Item Not Received

By: Reader

Sponsored Link

Dear Ina,
I just opened an INR case (Item Not Received) on an eBay seller this morning and eBay rewarded me with an automatic $15 off coupon for any minimum purchase of $30, saying they were sorry for the inconvenience. The kicker is the item not received was (less than $3) from China.

I already used the discount coupon, so it was for sure valid.

Strangely Etsy is running the exact $15 off except they are trying to get new customers, unlike eBay which is giving you $15 as an apology, reward if a case is opened against a seller.

Anyway this is a first for me, not sure what triggered it, since I have opened many request/cases in the past.
M.




Comments (18) | Permalink

Readers Comments

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

by: futervest This user has validated their user name.

Sat Sep 30 22:06:59 2017

I would like to know who if footing the bill on this $15. Did they take it from the seller and if so did he have proof he shipped it. Also I have to ask why this buyer has had so many claims in the past.  As a seller on ebay I've sold over 2000 pcs on ebay and have had 3 did not receive. and 1 was received after the case was closed.

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

This user has validated their user name. by: Marie

Sun Oct 1 02:09:28 2017

They would not be able to take it from the seller as the INR was not closed in the buyer's favor, they merely filed one.  That does not mean it wasn't received, it only means the buyer filed an INR.  Besides Ebay can't refund out of a seller's money MORE than the item even cost.

It just appears to be a marketing tool Ebay has chosen to use for whatever reason they have.  Sellers don't have anything to fear from this.  Either the item is received or it isn't.  If the seller has tracking, there isn't a lot to worry about.

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

This user has validated their user name. by: RKTOYS

Sun Oct 1 04:52:14 2017

eBay currently has a promo going on right now where you use a code to get $15 off a $75+ order.

As for this buyer's "many cases," it's apparently a common practice amongst some collectors to take the bait on unrealistically low prices from Chinese sellers because it's "risk free."  They either get the toy for the absurdly low price or Paypal refunds their money.  Chinese sellers go through a cycle of building up feedback and then going rogue until eBay gets around to making them start over with another account.  What you get depends on what phase they're in.  It's just another part of eBay's plan that makes it harder to compete than it should have to be.

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

This user has validated their user name. by: Ming the Merciless

Sun Oct 1 16:42:17 2017

This in combination with Guaranteed Delivery is designed to attract and retain lowlife buyers who literally want something for nothing and in some cases will get exactly that. A free merchandise lottery for losers.

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

This user has validated their user name. by: Marie

Sun Oct 1 17:46:01 2017

If a buyer files too many INRs when the item is actually delivered just so they can get this $15 coupon, one would think Ebay would be tracking that since this is their money being spent.  And that buyer would get sanctioned.

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

by: FeelingFroggy This user has validated their user name.

Sun Oct 1 17:53:59 2017

@ Marie

Ebay doesn't care. When they have to spend to much money to buy off the losers they will just raise prices. Cost of doing business,'

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

by: Floria This user has validated their user name.

Sun Oct 1 23:58:00 2017

Are they brainless at the Ebay corporation. Bunch of morons.  

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

This user has validated their user name. by: Marie

Mon Oct 2 02:33:12 2017

Just because someone files an INR does not make that buyer a "loser"!  The vast majority of the time, in my experience, it means I have a buyer that is looking for an item they paid for and it has not arrived.  There of course will always be a fraction of buyers that file an INR for alternative reasons, but lucky for all of us sellers that is NOT the primary reason.

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

by: Transferware Odds and Ends This user has validated their user name.

Mon Oct 2 07:28:28 2017

Whos buys from China??, NOT ME and Never will. Been taken to many times from these people and will Never buy from China again online!!!!!!They should also be punished (although I doubt thy will, Ebay continues to let scum bag sellers, sell, saying: "They get punished by you leaving a bad feedback", seriously?? Do you know how many sellers have many "bad feedbacks" and their still out their selling. Come On Ebay, Get you act together.

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

by: Whatever This user has validated their user name.

Mon Oct 2 11:34:51 2017

Fabulous business plan right? Humm wonder how long they can sustain that idiotic model.  Their love affair with the Chinese continues with the Chinese laughing their heads off.

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

by: epuise This user has validated their user name.

Mon Oct 2 15:47:05 2017

So... buying 99 cent free shipping item from China, which often has NO tracking... will get you $15.00 ? Wow... just wow...

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

by: fashionista This user has validated their user name.

Mon Oct 2 15:53:27 2017

i wish ina could follow up with ebay and get an explanation.
my husband purchases tons of stuff, expensive (us only) and a couple of times he's contacted the seller because he hasn't received the item, and if they don't reply, he opens "item not received" and never has he gotten a coupon.

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

This user has validated their user name. by: Marie

Mon Oct 2 17:20:53 2017

@fashionista

It appears this is a newer thing Ebay is doing.  And there is no telling if it is across the board and/or for a limited time.  This would not be a policy change that Ebay would publicize.  

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

by: Barbbie This user has validated their user name.

Mon Oct 2 19:45:28 2017

Just guessing this is just to keep buyers happy with chinese junk and not afraid to buy from china.

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

This user has validated their user name. by: Marie

Tue Oct 3 02:44:53 2017

There are actually other sellers on Ebay other than Asian sellers!  We ALL get an INR every now and again.  Sometimes the buyer is correct and the item has not arrived as it should have and sometimes we have confirmed delivery.  It is just part of doing business on Ebay no matter where the seller is located.

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

This user has validated their user name. by: Rexford

Thu Oct 5 06:41:01 2017

Marie says "If a buyer files too many INRs when the item is actually delivered just so they can get this $15 coupon, one would think Ebay would be tracking that since this is their money being spent.  And that buyer would get sanctioned."

Marie, on the "sanctioned" part, how do you know this?  Do you have proof of this, or is this speculation?  Not in anyway trying to be disrespectful, but can you provide us with the hard evidence that this will actually happen? Your sentence starts out with "one would think" but then you say "the buyer "would be" sanctioned. Can you clarify?

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

This user has validated their user name. by: Rexford

Thu Oct 5 06:48:16 2017

So I guess it wasn't enough that they encourage returns every chance they get (and believe me, I have seen an upsurge in returns since they never miss a chance to suggest a buyer return an order), but now they have to reward a buyer for filing an Item Not Received.

The saddest thing about eBay is that they never miss an opportunity to throw a seller under the bus and they seem to live to create a adversarial relationship between buyers and sellers.  This creates an adversarial relationship between eBay and their sellers. (You know, those folks who are eBay's customers?)

eBay Gives Buyer $15 Coupon for Reporting Item Not   eBay Gives Buyer $15 Coupon for Reporting Item Not

This user has validated their user name. by: Marie

Thu Oct 5 12:33:08 2017

@rexford
"Marie, on the "sanctioned" part, how do you know this?  Do you have proof of this, or is this speculation? "  It is "speculation" as I SAID.  I didn't use the word "speculation", but I did say "one would think".  Sorry that I confused you.  By taking a sentence out of context, you changed the meaning intended.



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.