Is anyone else having this problem? I have 4 listings shipped on Tuesday 9/5 that were bought over the weekend that could not be shipping Monday 9/4 due to the Labor Day holiday. The items were shipped and scanned out the first business day after the sale- inline with the on-time carrier scan. The eBay system clearly dinged my account on 4 items. I shipped out about 15 but 4 did not take (tracking show correctly though).
I called into customer service and was told the metrics in error could not be removed because they do not have the power to remove them since they rely on the post office's information. The tracking clearly shows the post office's scan time to be next business day. Huh? you can't remove something from the system you created, all these six figure I.T. folks and they made a program that can't fix errors?
I never have late shipments so it didn't affect my seller status, but what if I was on the verge? I would be subject to stress and anxiety because of an eBay glitch?
There are people I know that are being restricted for this reason even thought this is a known glitch that it not publicized by eBay. What's more alarming is the rep stated they could "white blanket" my account so that if these items in the future affect my seller status they can keep me at top rated.
Here's the issue - the post office tracking doesn't read past 6 months, so at that time if my metric causes my account to be harmed, the rep that I speak to at that time to "white blanket" protect my account will have no way to reference the error eBay glitch, which clearly shows now. At that point, the metric punishment would stand.
How is this ethical and how is a system designed where the company can't adjust system glitches?
I do have another ding, this time it was just a regular day item bought 8/23 tracking shows shipped 8/24 but that item shows shipped late per eBay.
Other sellers - are your shipping metrics off as well????