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Fri Aug 4 2017 11:05:07

Online Seller Reports Difficulties with FedEx Billing

By: Reader

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Dear Ina,

I stopped using my own FedEx account because I had so much trouble figuring out how much my actual shipping charges were.  I thought I was paying one amount and then a month or two later an additional charge would pop up on my credit card for the same package.  

It was extremely difficult even with very complete records to match the charge to the package because the shipping date and/or tracking number and/or customer address were missing.  

In each instance, the charge was a mistake which required a lengthy phone call to correct.  Sometimes I was being charged for extra weight; sometimes for a package that didn't belong to me at all.

I now occasionally use FedEx through eBay because the rates are so good, but I suspect that the same thing probably happens with an erroneous extra charge being added to my PayPal bill for a label purchased weeks earlier. 

Have others experienced this and, if so, what is the best way to catch these and identify which package they apply to?
Carol




Comments (3) | Permalink

Readers Comments

Online Seller Reports Difficulties with FedEx Bill   Online Seller Reports Difficulties with FedEx Bill

by: FeelingFroggy This user has validated their user name.

Fri Aug 4 20:15:28 2017

We gave up shipping via Fed Ex last year when we encountered the same problem. What good is a shipping service when they change the amount without an explanation of why. Especially months later. Its not worth the few pennies you are saving when you get over charged and billed for something you didn't ship. Easier just to forget about using them

The fun is going to be when the USPS starts checking all the online postage packages. As dumb as those jerks are its going to be a field day when that happens next month. One reason why we have started to just use regular postage stamps with the exception of one online padded envelope package a day. It only takes a few minutes longer but its going to be a lot safer than having the PO jerks tried to verify all online printed postage for packages. Besides its time for them to learn how to count.

Online Seller Reports Difficulties with FedEx Bill   Online Seller Reports Difficulties with FedEx Bill

by: RL15 This user has validated their user name.

Sat Aug 5 17:59:41 2017

Fedex is as bad as fleecebay

Online Seller Reports Difficulties with FedEx Bill   Online Seller Reports Difficulties with FedEx Bill

by: funkygrrl This user has validated their user name.

Mon Aug 7 11:20:48 2017

I barely use Fedex anymore because of high damage rate to packages.



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