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Thu July 20 2017 08:29:27

eBay Seller Encounters Problem with Coupon Redemption

By: Reader

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eBay provides Stores subscribers with quarterly discount coupons for eBay-branded shipping supplies. A reader recently reported he was unable to redeem his coupon. Has anyone else had a problem redeeming them? (Feel free to comment on whether you find the coupons useful.)

Dear Ina,
A new one for eBay. I got my Quarterly Coupon today and used it towards some eBay branded shipping supplies. After completing the transaction I found out that the coupon wasn't used. The money was taken from my PayPal account instead. 

I've used the coupons in the past and do know how to use them. I called eBay to no avail. They said that although there may have been an issue on their side I needed to contact the seller myself and request a cancellation of the purchase and to reorder the supplies. 

Their "possible" issue, my time wasted. Anyone else have this issue?
Bob




Comments (8) | Permalink

Readers Comments

eBay Seller Encounters Problem with Coupon Redempt   eBay Seller Encounters Problem with Coupon Redempt

This user has validated their user name. by: eXtinctBay

Thu Jul 20 09:34:03 2017

I have never been able to use the coupons. When you attempt to enter the code in the box, a red ''international NO sign'' comes up, and the purchase cannot take place.

The first time I attempted to buy them, the same thing happened to me as the OP. Thought PayPal would not charge me, and they did. Had to cancel the transaction.

No big deal. From what I am reading, the supplies are junk anyway. Thin, poor quality, and flimsy are the constant reviews that come up.

I do not need low grade boxes and envelopes for my business. And porch thieves probably love seeing these, since the eBay logos are prominent, and there theoretically could be something of value inside the package.

Wonder if anyone is also having problems with the code for the promoted listings? Just curious. I will never use my ''free'' $30 for them since eBay charges more Final Value fees when a sale is made.

eBay Seller Encounters Problem with Coupon Redempt   eBay Seller Encounters Problem with Coupon Redempt

This user has validated their user name. by: Marie

Thu Jul 20 14:43:35 2017

Why would you NOT think you needed to contact the seller regarding the issue.  Of course you may want to report it to Ebay, but like any other Ebay transaction, you need to go through the seller to get a cancellation, not Ebay.

I have no idea why your coupon didn't work.  But when you put what you want in your cart and then you go to pay, after you put the coupon code in, on the right side of your screen should be showing the correct amount you might owe if you went over the value of the coupon.  If it doesn't, there is a problem for sure.

As to the quality of the products, I don't use the boxes, so I have no opinion on that.  But the tape is the worst tape I've ever used.  It is thick enough, but it just doesn't stay stuck.  It is way to easy to peel off.

With that said the poly mailers, tissue paper and padded envelopes are great.  Some may think the padded envelopes aren't quite what they hoped for, but I use the FREE tissue paper to pad it just a little more.  Or I will wrap my item with the poly mailer and then put it into the padded envelope.  Since they are FREE, I have no complaints.  It saves me money and that is what I actually care about.  So I'm grateful for this program from Ebay.

eBay Seller Encounters Problem with Coupon Redempt   eBay Seller Encounters Problem with Coupon Redempt

by: DVDsandMore This user has validated their user name.

Thu Jul 20 23:38:50 2017

Lots of people sell the boxes and eBay tape, but only one takes the coupon.  My guess is the buyer didn't use the right seller.  

eBay Seller Encounters Problem with Coupon Redempt   eBay Seller Encounters Problem with Coupon Redempt

by: minnie This user has validated their user name.

Fri Jul 21 02:02:45 2017

I've used the coupon since they were first available.  I've only ordered the small brown cardboard boxes, poly mailers, and padded envelopes, and they are all great.  I have a free roll of the packing tape.  I haven't used it, but it is all warped, and it is inside an air conditioned room!  I didn't need any supplies (due to slow sales) recently, so ordered the sample box of a variety of sizes.

eBay Seller Encounters Problem with Coupon Redempt   eBay Seller Encounters Problem with Coupon Redempt

by: Barbbie This user has validated their user name.

Fri Jul 21 02:56:13 2017

Bob, check that arrow on the paypal transaction to see if the credit was applied first.

When you go to your paypal account transaction and look, the first line lists the entire amount as a deduction.  When you look at the entire transaction including your before and after balance, it lists the coupon as a payment to you followed by a deduction for the entire amount.  Ebay bucks work the same way.

Also, when you purchase, it will not allow you to use ebay bucks and the coupon on the same transaction.  Maybe that was not noticed, since it will let you put both in but only apply one.



eBay Seller Encounters Problem with Coupon Redempt   eBay Seller Encounters Problem with Coupon Redempt

by: hashtaggs This user has validated their user name.
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Fri Jul 21 11:18:02 2017

Never had a problem redeeming a coupon for boxes, its spiting yourself NOT to use the free shipping supplies, it helps us get visibility and credibility, that is long overdue, just like scamazon branded shipping, we need this and if the shipping supplies are not not to your liking who cares they are free use them help our seller community, we need to be as credible as scamazon

eBay Seller Encounters Problem with Coupon Redempt   eBay Seller Encounters Problem with Coupon Redempt

by: FeelingFroggy This user has validated their user name.

Fri Jul 21 11:27:11 2017

Nothing new here. Ebay has had problems with the coupons for months and their standard go to answer is to have the buyer contact the seller and then rebuy the crap they are passing off as shipping supplies.

eBay Seller Encounters Problem with Coupon Redempt   eBay Seller Encounters Problem with Coupon Redempt

by: The Grey Fox This user has validated their user name.

Fri Jul 21 13:27:02 2017

As Barrbie noted, it is confusing because the entire amount of the transaction shows on your overview page, but if you click on that transaction you should see the discount applied and the actual charge to your PayPal account either zero or the amount in excess of the coupon. Freaked me out the first time this happened.



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