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Mon July 17 2017 20:45:13

Is eBay Overcharging Buyers for Best Offers?

By: Reader

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Dear Ina,
Today I received a reminder to pay $18.xx for an eBay item. However I had offered $11.xx and it was accepted. When I clicked on the email reminder to pay link, the amount due said $22.xx and free shipping, which was the Buy It Now price. 

When I used "my eBay" to click on the pending purchase, the link to the pay screen said the correct $11.xx. 

This has happened to me several times. Note this is THREE differing amounts.

I am very concerned for the baby boomer crowd who are getting a touch of Alzheimer's or other cognitive impairment. They may well just pay the fraudulent bill and not even notice it went even higher once clicked on. Of course it is intentional. It is a new problem and it is never for a lesser amount. 

I would love to send screenshots to eBay management but these thugs are well insulated from facts.

Can you request a fix or a response from eBay please?
Thanks.
IMBLOATED




Comments (7) | Permalink

Readers Comments

Is eBay Overcharging Buyers for Best Offers?   Is eBay Overcharging Buyers for Best Offers?

This user has validated their user name. by: toolguy

Tue Jul 18 09:44:50 2017

I had that happen to me 2 weeks ago.

Buyer had item listed for $60, I did a low ball offer of $20 and the seller accepted.

eBay sent me a bill for $60!

But when I went to pay it was the $20 I had offered.

Just another eBay glitch but in no way did eBay try to rip me off. . .

Is eBay Overcharging Buyers for Best Offers?   Is eBay Overcharging Buyers for Best Offers?

by: TomH This user has validated their user name.

Tue Jul 18 14:52:48 2017

@ Just another eBay glitch but in no way did eBay try to rip me off. . .

But, I wonder, did the seller get charged fees based on $60.00 or $20.00 dollars?

Curious minds and all that....

Is eBay Overcharging Buyers for Best Offers?   Is eBay Overcharging Buyers for Best Offers?

by: Barbbie This user has validated their user name.

Wed Jul 19 08:06:43 2017

I think this has been going on for a long time now.
I don't know why but I have been telling customers (who ask) for a long time to just go to pay it and it should show the corrected amount at that time.  
Some best offers do not pay though, so perhaps some of those just think they are getting ripped off when they get the higher bill.  

Is eBay Overcharging Buyers for Best Offers?   Is eBay Overcharging Buyers for Best Offers?

by: Windkissed This user has validated their user name.
Web Site

Wed Jul 19 09:15:14 2017

I've had some weird thing lately.  I had someone make me an offer and I accepted but then they hit buy it now and the sale went thru full price and then they ask for a refund of the difference???????????  Then I had someone make me an offer and the OFFer time ran out and then they wanted me to sell it at the discount rate?????????????  I cannot express this enough.....I HATE MAKE ME AN OFFER.  I advertise my items at a reasonable price to begin with and I don;t cut my prices very often.  So if you want the item, PAY FOR IT.  aND i ASSURE YOU ITS NOT ALZHEIMERS FOR THE BABY BOOMERS.  I'M A BABY BOOMER AND HAVE A VERY CLEAR HEAD.

Is eBay Overcharging Buyers for Best Offers?   Is eBay Overcharging Buyers for Best Offers?

by: HardWorkingSeller This user has validated their user name.

Wed Jul 19 10:20:30 2017

There is an ongoing bug with FedEx shipping.  The listing quotes the Ground rate to the a business address and the invoice generates a price that's higher if the actual address is a residence.  If you accept that limitation of the system then the difference should be three dollars or so as that's the residential surcharge that gets applied to cover the difference between Ground and Home Delivery.

The bug is that the eBay systems have now started making that difference $10 which I'm fairly confident is not the incremental cost to them from FedEx under their contract.

I feel hiding the $3-4 surcharge at the time you bid is somewhat sharp practice (as it should be determined accurately based upon the buyers primary address).

But adding a $10 surcharge after the close, most of which is erroneous is gross breach of contract by eBay.

It's not the seller's fault.  I usually ask the seller to credit back the overcharged amount once they confirm that there is an error in their favor.

My results are 'mixed' and there's a risk that the seller will wig-out and cancel the sale which has happened a couple of times despite my efforts to handle the situation sensitively.

Is eBay Overcharging Buyers for Best Offers?   Is eBay Overcharging Buyers for Best Offers?

This user has validated their user name. by: Bill

Wed Jul 19 23:28:47 2017

This best offer thing is another in a long line of problems that turns off buyers and they will never use eBay again. These idiots in San Jose do not understand and that is why eBay is slowly but surely going down the tubes.
I quit using best offer a while ago and will never use it again and the way sales are going I will soon close my store and never use eBay again.

Is eBay Overcharging Buyers for Best Offers?   Is eBay Overcharging Buyers for Best Offers?

This user has validated their user name. by: Philo

Thu Jul 20 12:03:38 2017

Had this happen too, took screen shots.  Had the buyer pay the higher amount and I refunded through paypal- so he wouldn't get the strike.  Worked because he was an experienced buyer too.



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