|Thu July 6 2017 08:53:41|
eBay Seller Reports Problem with Phone Support
Has anybody ever brought it up to your attention what's going on with the eBay phone contact page?
Normally, once you dialled the number, and the automated system answers the call, a bespoke code is generated to flag up your phone number and an automated search matches the number to an account, then the verification is completed when you're asked to enter the code, similar to a captcha routine.
For the last two or three months, this application seems to break down half way through the call; the code is generated, but the automated system is totally unaware of its existence, and it starts a lengthy interrogation process to identify the caller.
The painful part about this hiccup is that once you are identified, the call is thrown into a global pool of call centres, and in my case, it's either a centre in S/E Asia, or South America whereas in the past when the system worked, I was always allocated to a UK or Ireland call centre.
Apart from an obvious language barrier, a general low level of knowledge of eBay rules and regulation is very frustrating, not to mention a total ignorance of issues such as local shipping systems and bank holidays etc!
Thanks for listening