EcommerceBytes Letters to the Editor Letters to the Editor
Your emails to EcommerceBytes
For consideration, send your email to ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line! Remember to include your name as you would like it to appear in the blog.
Thu June 29 2017 22:00:05

eBay Admonishes Seller over Delivery Warning

By: Reader

Sponsored Link

Dear Ina,
I just found out that eBay is not only policing pictures and links but also language within listings. I was trying to explain that an expensive item required signature delivery and the customers who can't be home and don't know where their post office is should not bid.  

eBay is just one venue that's not only forced sellers to protect themselves but forced them to spell out terms that were previously common sense. eBay is clearly sinking and willing to push anything back onto sellers that they can but I need to money so I have to chance it.

"Your listing can't include comments that discourage buying activity. For example, we don't allow statements like "Don't bid if you do not agree with my terms."

"These kinds of statements are unprofessional, may cause buyers to lose trust in eBay sellers and our website, and could also lead to losing your eBay Top Rated Seller status.

"You can learn more in our selling practices policy."
Ryan




Comments (18) | Permalink

Readers Comments

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

This user has validated their user name. by: eXtinctBay

Thu Jun 29 23:24:14 2017

Ryan,

Telling a prospective buyer not to bid if they do not know where their post office is does sound at least a bit condescending and unprofessional.

I place on my expensive listings ''It will be sent requiring a signature to guarantee secure delivery'' (of the item).

This sounds to the customer that you will making every effort to ensure their satisfaction.

There is an unwritten rule of pro golf amongst its caddies who also advise their golfer while playing. NEVER bring up anything negative, even if your partner hits the worst shot.

Same applies here. Online buyers do not like to hear anything that is less-than-positive about a potential transaction.

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

by: Trying-My-Best This user has validated their user name.

Fri Jun 30 00:24:06 2017

Yes, a bit harsh sounding.  I prefer always to give buyers an option.

I offer to pay for free Signature Confirmation for my buyers who need or prefer to sign at delivery. to add, they just need to message me during Checkout.    And I add USPS recommends SC for all mailings to unsecured apartment, condos, office & residential addresses.

eBay and PayPal accepts delivery  scans up to $750 so sellers are not responsible for porch theft, deliveries to wrong addresses.  It's probably the only thing buyers get no help with - items $100. $200 - $500 ... scanned delivered and never received and it happens.

Just this week a buyer messaged her $100 top was scanned delivered and she never got it.  I believed her but couldn't help her as she didn't message me for my free SC.      Turns out she found later in day  in her neighbors mailbox down the street.  Little did she realize she committed a felony removing US Mail from another addressee mailbox.  



eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

This user has validated their user name. by: Ric

Fri Jun 30 01:15:50 2017

OP.... communicating with customers using verbiage that is similar in nature to the way eBay communicates with their sellers is something eBay does not want sellers to do.

Verbal abuse and condescending tones are privileges eBay insists on reserving for itself.  

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

This user has validated their user name. by: Marie

Fri Jun 30 02:34:31 2017

This has been a rule on Ebay for a long time.  And really it is a good one.  Talking negatively to perspective buyers is never a good idea for the seller.  You may end up driving away buyers that are perfectly capable of finding their local PO.

You can get your point across without being harsh in your word choices.  I realize you don't find your wording harsh, but others do and will.  The kind, gentle approach is much better and you can still get your point across.

Ric is right.  This is one of those rules that is do as I say, not as I do.  Nobody words things more poorly than Ebay.  Their communications skills via email leave so much to be desired.

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

by: FeelingFroggy This user has validated their user name.

Fri Jun 30 08:06:29 2017

Everyone needs to be warned that if you do anything that so remotely might hurt the buyers wittle feelings you will be punished.

Gesh Ebay is acting like they are nursery school teachers.

Ebay needs to grow some gonads and change their way of doing business.

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

This user has validated their user name. by: RKTOYS

Fri Jun 30 09:52:19 2017

eBay accepts delivery scans as proof?  Really?

Because Amazon sure as hell doesn't.  Their abused sellers have horror stories about customers refusing to sign for deliveries, leaving back feedback, and charging return postage to boot.  That's the context of ''if circumstances prevent you from signing for packages, please do not bid.''  I'd rather somebody not bid than make trouble.

Regardless, it's creepy that eBay is inspecting the item descriptions like this.  I had them recently flag a relist because it thought some Star Wars figures were somehow weapons.  Come on, you can't screen out Chinese knockoffs with ''KO'' and ''China version'' everywhere or ''domestic'' sellers shipping from ''Shanghai, US'' but you can parse phrases out of item descriptions that you're hiding anyway?

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

This user has validated their user name. by: iheartjacksparrow

Fri Jun 30 20:03:24 2017

I think Ryan (the OP) could reword his notice and still get the point across. Something like: "Note: Because of the value of this item, it will be mailed with signature guarantee. If you are not able to be home on the date of delivery (which can be found by checking the tracking number), please be advised that you will need to visit your post office to sign and receive your package."

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

by: BackInBlack This user has validated their user name.

Mon Jul 3 00:51:12 2017

>""These kinds of statements are unprofessional"

Hard to believe that twice in one night, I find myself in full agreement with eBay on something.

As Jack Sparrow said, it's not so much *what* you said as *how* you said it... it's snarky and condescending, and  assumes that all buyers are idiots (as many on this site seem to believe anyway).

Use Jack Sparrow's professional and 'neutral-tone' verbiage.

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

by: Moonwishes This user has validated their user name.
Web Site

Mon Jul 3 02:36:19 2017

@Trying-my-best. Why should a buyer have to message you to ask for SC? If the item needs it, it needs it. I don't sell items usually that need SC, but I may insure a package and I never bother telling the buyer. If a problem comes up, I'm ready to file a claim, but I don't expect them to ask for it any more than a high value item buyer should have to ask you for the SC.

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

by: imbloated This user has validated their user name.

Mon Jul 3 02:50:47 2017

OP: Nobody at eBay is reading your description. An software programmed algorithm picked up the words, "do not bid" or some similar phrase, they way used to pick up the word, "Like" in titles to prevent key word spamming such as "like Nike." Then the system spits out the message to you. If you avoid the word, "not" or "don't" you will probably be ok.

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

by: HardWorkingSeller This user has validated their user name.

Mon Jul 3 03:02:10 2017

eBay is right.  The comments you would like to add just seem petty and unprofessional and generally degrade the overall impression of their marketplace.

Are your items more than $750?  If not then there's no need to get a signature as eBay and PayPal will accept a standard scan as proof of delivery.  It's their risk, not yours.  Indeed, if you get a signature you just open up the chance for the buyer to argue that's not their signature.

From a buyer's point of view signature delivery is a major hassle as they have other things to do with their day than be a imprisoned at home waiting to give you a needless signature.

Also getting a signature below $750 is a waste of the buyer's money, unless perhaps you offer ''free'' shipping, but even then there's $4 that's been flushed down the drain instead of being left in the buyer's bank account.  In my world a pointless signature requirement is not a five star DSR scenario.

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

by: annimae This user has validated their user name.

Mon Jul 3 11:58:03 2017

It doesn't matter what you write in the listing anyway....buyers never read it!!

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

This user has validated their user name. by: RKTOYS

Mon Jul 3 12:10:47 2017

Spotted two new eBay reps.  Can either of you point to this $750 policy?  All I found was a best practices bullet point.  That's not the same as eBay siding with you on a "missing" item claim.

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

This user has validated their user name. by: RKTOYS

Mon Jul 3 12:24:18 2017

Just to note, this hits close to home for me because I _have_ had Amazon help somebody steal from me and turn it around as my fault for not having signature confirmation on a $120 item.  So I don't really give a damn if somebody doesn't want to make a trip to their post office for pickup.  What kind of spoiled brat would see those terms, bid anyway, and ding the seller?

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

by: HardWorkingSeller This user has validated their user name.

Mon Jul 3 13:02:40 2017

The $750 threshold has been in place for a long while now after it stayed at $250 for a number of years.  It is documented under the Money Back Guarantee Policy pages:  ''If asked to step in and help, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer's address. We require proof of signature to confirm delivery for items with a total cost of $750 or more. ''.

PayPal has the same threshold, and there's a table of equivalent amounts in different currencies.

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

by: DRA This user has validated their user name.

Mon Jul 3 14:23:21 2017

I agree that using negative language "Don't Bid if..." is not the best idea.  We send our Buyers a Shipping notification with verbiage that "due to the value of this item, an Adult Signature will be required upon delivery"  Then, depending on which carrier, we give them instructions on what to do in the even that no one will be at the ship to address to sign, by making alternative arrangements with XXX.  Call for a Hold, reschedule delivery date, etc..  It is much more proactive.  

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

by: The Not So New Guy This user has validated their user name.

Mon Jul 3 20:28:32 2017

I kind of chuckle whenever I see people putting silly language in their listings. It seems people still don't get that no one reads anyway so who cares? They look at the picture and bid or buy. No one cares what you said anyway.

Realistically though from a sales perspective negativity is contagious as is positivity so always say positive things, and always word statements to be positive. It's harsh when someone says "Damn you're stupid as a rock". Not so bad when they say "She's just so much smarter than you". lol

eBay Admonishes Seller over Delivery Warning   eBay Admonishes Seller over Delivery Warning

by: Surplus This user has validated their user name.

Fri Jul 7 12:38:58 2017

We sell a number of items that require truck freight due to their weight and size.  Unfortunately the general public is uninformed and unaware of how freight companies work and that they are required to have the ability and equipment to unload their items from a truck and that ''no'' the truck driver will not help.  We put warnings in the listings regarding this and if that means a customer does not buy its ok with me because the last thing I need is equipment sitting on a truck the customer does not have the ability to unload.  I also have no tolerance for buyers who do not get their banker's, wife, or some other permission before pressing the buy button.  Buyer's who fail to pay are put on the blocked buyer list forever no questions asked.  We have zero tolerance for non paying buyers.



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.