We have been on eBay for well over 15 years. We have always played by the rules even though eBay changes these rules at their whim.
Recently we got restricted on our account for 7 days due to giving a buyer the address of our retail store when they requested the address to come by and take a look at the merchandise in person. This item was quite large and needs to be shipped freight. It also costs 1000's of dollars and before they were going to buy it they wanted to see it in person. We provided them with the address through the eBay email system.
After the customer came by to see it and said that they would think about it, we get a letter stating that we are restricted for trying to sell off of eBay. NOTHING could be further from the truth. WE ALWAYS play by their rules. We never sell off site. Even if the customer is in the store, we tell them they have to click the buy it now or make an offer before they can leave with it if they came from an eBay ad.
When we called up, we thought for sure, since there was a clear email trail of the customer asking to come and see it and us saying that we would be glad to show it to them, that eBay would reverse this decision.
Instead the rep in the division that handles restrictions mind you, says "I'm sorry but we are just going to have to wait out the 7 days"!
I said look, you can easily see that we never once tried to sell anything off eBay and we don't give out our info as to where we are unless the customer asks to come to our store and see the item in question.
She says...."Well your description is listed as to what it is, the customer just has to buy it and if they don't like it then we will deal with it then"!
I was floored! I couldn't even comprehend the reasoning behind this insane statement that was made!
We do in excess of $50,000 every quarter with eBay and they couldn't care less. Our listings are falling off and not relisting now and we are stuck for the next 7 days of sitting on our hands with over 200 items that can't be sold.
Lastly she says....If you don't want this to happen again, do not ever give out where or who you are to any customers ever again!
At that point I just hung up since it was beyond crazy.