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Thu June 8 2017 11:17:00

eBay Dings Sellers Who Use Fed Ex Smart Post

By: Reader

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Dear Ina,
I was looking at my Seller Dashboard and I had a ding for late shipment. I knew that couldn't be. 

I brought up a report and checked into why it said it was late. I saw where I had shipped it the next day after it sold. It was sent Fed Ex Smart Post. 

I called eBay and what happened they said was their system only picked up where it was sent to post office and completely overlooked that it goes to Fed Ex first then it is sent to post office. 

eBay took the ding off, but if I had not noticed it, it would still be on there. Your readers might want to keep an eye on their Seller dashboard if they send out Fed Ex Smart Post. 
Margaret




Comments (30) | Permalink

Readers Comments

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: toolguy

Thu Jun 8 11:39:23 2017

I use Fedex for heavier items but I do not use smart post.

This needs to be brought up at next weeks Chat with The Community Team on the eBay forums.

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: Rexford

Thu Jun 8 13:13:50 2017

I can't even look at those shipping metrics.  All sellers are at the mercy of these carriers, yet eBay dings sellers left and right for things that are beyond their control.

But hey, the more dings they dole out, the less they have to pay out in TRS discounts.  I'd call that a huge conflict of interest.  The shipping times are completely unrealistic.

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: Marie

Thu Jun 8 13:21:49 2017

There are now THREE ways in which Ebay determines if your shipment was late.  This changed over a year ago.  Meeting ANY ONE of the three ways will satisfy the shipping on time matrix.

1. Scanned by the carrier as received within the sellers stated handling time.
OR
2. Scanned as delivered within the stated ETA on the purchase.
OR
3. When the buyer leaves FB, they check the box that the item was delivered within the stated ETA on the purchase.

Certainly not perfect and I agree that Ebay is holding us responsible for something we have no control over, but 3 ways to verify is far better than only having one way as was the case before this change.

There may be more to this story that allowed Ebay to fix this ding for the OP.

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: Rexford

Thu Jun 8 18:23:21 2017

Marie, "better than" is still flawed.

A broken leg is better than necrosis, but still painful.

I'd hate to know that I designed a metrics system that is flawed and rationalize its flaws with "better than"  

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: Marie

Thu Jun 8 18:49:54 2017

@rexford

Yes and I said that as well.

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

by: I Must be Crazy This user has validated their user name.

Thu Jun 8 19:28:11 2017

I use Fedex Smartpost probably 5 times per month. I have been happy with the service and still have maintained 100 percent on time shipping for over 15 months.

I suspect it has to do with one of the alternative measurements as mentioned by Marie.

That said, Ebay should get their programming straight so the most important and useful metric is not excluded just because they are too lazy to program it into the system.

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: iheartjacksparrow

Thu Jun 8 20:06:22 2017

Margaret (OP) stated she mailed the next day, so I guess that was why eBay was so quick to remove the ding since the mailing time met the requirement of Option #1 as stated by Marie.

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: Rexford

Fri Jun 9 07:16:27 2017

iheartjacksparrow, in my mind, mailing within 24 hours should be enough.  But I think that this is more about devising a metrics system that affects how many sellers are TRS.   I've heard some folks comment that people sometimes print the labels and just sit on the packages and mail them out days later, but I ask myself why on earth would anyone want to do that.  I am sure that it happens, but my guess is that it is by very few sellers.

As I stated, I rarely look at those metrics anymore.  I am not sure I would even waste my time if I got dinged. Calling eBay customer service has become quite painful. I always feel like I am speaking to someone who is working their first day on the job.  

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: iheartjacksparrow

Fri Jun 9 12:12:49 2017

@Rexford - I can guarantee that the "print labels now/ship later" does occur. On June 2nd I bought an item on eBay. On June 3rd the seller posted the tracking number. But if you check the tracking, it wasn't picked up from the seller's house until June 7th! So he printed a label, and then waiting four days to give it to his mail carrier.

For me personally, when I sell something, I want it out of the house as soon as possible.  

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: toolguy

Fri Jun 9 12:24:23 2017

@iheartjacksparrow

Your seller actually only waited 3 days.

The post office is closed on Sunday's. . .

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: iheartjacksparrow

Fri Jun 9 15:22:52 2017

@toolguy - Three days or four days, it makes no difference. Why wasn't it given to the carrier on Monday? Or Tuesday? I can understand if he printed the label on Saturday afternoon, so, yes, he couldn't mail it Sunday. I've purchased from him before, and he mails everything in a Flat Rate Envelope. So once the label was printed, it would take him all of ten seconds to get the package ready to mail.

The entire point of my post was to confirm to Rexford that sellers do print labels and then don't mail for days later. That practice is against Postal Regulations since, as it was just delivered to my post office box, it appears that it took six days for a Priority Mail Envelope to reach me, which makes the post office look bad.

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: Marie

Fri Jun 9 16:41:44 2017

@toolguy

Jack is absolutely correct.  There are sellers out there that try to game the system.  What they don't seem to realize is that this behavior does NOT help them.

But something to consider is that back in the very beginning when Ebay wanted this 0-1 day handling time, sellers were extremely upset and complained often that they just could not meet the requirement all the time.  Back in the beginning it was NOT VERIFIED that we actually shipped, the system went off of WHEN we printed the label.

EBAY trained their CSRs, at the time, to tell sellers, just print the label on time.  You can ship a couple days later, but as long as you had the label printed on time they would be fine.

Then Ebay started getting lots of complaints from buyers.  Sellers in essence telling them that the item shipped [because the label had been printed] but in reality it didn't ship until a couple days later.

As is Ebay's style, they blamed this sellers for this behavior, it didn't matter to Ebay that THEY had recommended this behavior, so they changed the rules and the VERIFIED tracking/shipment matrix began.

In Jack's case, the seller printed the label on Saturday of one week but didn't actually get it sent off until Wednesday.  Any seller doing this is NOT helping themselves at all with the stats Ebay keeps on sellers and they are harming themselves with their buyers too.  It is just NOT a good business practice.  

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

by: Snapped This user has validated their user name.

Fri Jun 9 17:46:50 2017

Many sellers post their outgoing mail and parcels via their residential mailbox.  

For pkg pickup, they can call (or submit online) a pickup request, that can only be acted on the NEXT mail day - so that's a built in (at least) one day delay.  

However, many postal customers don't do that.  They simply rely on their carrier to take it when they see it, much like they do via a raised mailbox flag for letter mail.  

Now, if they don't receive mail that day, it's quite possible the carrier will pass by without noticing, particularly if the box location is not readilly visible on the hustling carrier's line of travel (most ppl don't realize carrIers are on strictly timed routes).  And if that happens over more than one day in a row.....

Can't know if this applies here of course - just a likely possibility worth noting.  

And to be sure, it still remains sender's responsibility to ensure timely hand-off regardless.  

Just sayin'

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: Marie

Fri Jun 9 17:56:46 2017

@snapped

"For pkg pickup, they can call (or submit online) a pickup request, that can only be acted on the NEXT mail day - so that's a built in (at least) one day delay.  "

It doesn't have to be a additional day's delay.  I do this all the time.  I count up how many packages I will have ready or think I'll have ready and then I go online and request the Pick Up for the next day.  There is no delay for me, the are all on time shipments.

"Now, if they don't receive mail that day, it's quite possible the carrier will pass by without noticing..."  I have never had this happen, but for those that experience this, I strongly suggest you talk to the manager at your local post office and bring it to their attention.  This should not happen and I'd be pretty upset at that.

I'm not sure that for us our carriers are on "strict time routes".  My mail regularly comes around the same time of day, however every now and again [especially after a Federal holiday] our mail may not come until 6 or 7 in the evening.

I think you are right, it can be very different at different locations.  I live rather rurally and my post office has been terrific to work with.  If I have a problem, I call and typically get it resolved quickly.



eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: toolguy

Sat Jun 10 02:15:17 2017

@iheartjacksparrow & Marie

"Three days or four days, it makes no difference."

Accuracy always makes a difference. 3 is not 4

And I have no doubt that some sellers hold labels for more then a day.

I DON'T do that. . .

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: iheartjacksparrow

Sat Jun 10 11:03:57 2017

@toolguy - I can guarantee that from this point forward I will be carefully reading every one of your posts, and any inaccuracies will be pointed out to you.

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

by: I Must be Crazy This user has validated their user name.

Sat Jun 10 12:43:19 2017

Marie is absolutely correct. Sellers were printing labels and delaying actual mailing of the packages. I had never considered this but had an Ebay CSR tell me how to ''do Ebay'' and explained the logic. Once they trained sellers on how to effectively mislead their buyers a solution needed to be developed. Buyers aren't stupid.

There is little doubt in my mind about the lack of integrity in Ebay as an organization.

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: Marie

Sat Jun 10 12:50:14 2017

@toolguy

I think you missed the point entirely.  It does NOT benefit a seller in ANY way on Ebay to print the label a day or days before actually shipping the item out.

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

by: Gemz This user has validated their user name.

Mon Jun 12 00:40:00 2017

What "could" be happening is this. (to the people concerned that it stated it was sent 4 days later) I'm sure it was but it quite may have not been a buy now and ship whenever sort of thing. You see, if you print a label for fedex smart post, and if you have a fedex account that picks it up from you (even though Ebay says that it has to go to the post office but this is NOT true if you have a fedex account with daily pickup!!!) then the following can and does happen... Print on a Friday after your daily pickup left for the day. Then Sat and Sun you have no activity then Monday comes and guess what...It's a Federal Holiday! (Not that these pesky customers realize or care since they just want their stuff (but not bad enough to pay retail mind you)) then it gets picked up on the following day which is Tuesday. So you have Friday, Sat, Sun, Mon, and it leaving on Tuesday. 4 days! For anyone out there that thinks this doesn't happen A LOT, think again! I ship to the tune of $4500-$5000 a month with FedEx/FedEx Smart Post. This happens a lot.

Then you have the times where the carrier doesn't show for the day! Bingo! Same thing, consider that day the same as a Federal Holiday! 4 days again! Now, if you advertise that you ship Smart post and it takes between 2 and 7 days not including holidays or weekends then that gives you the buffer from those pesky customers. If they scream, you scream back telling them that it is out of your control and that the times were clearly posted in each and every auction. If they didn't like the time, why didn't they either not buy from you, or ask to upgrade shipping at a higher cost to them!?!? I'll tell you why on our scenario...We give free shipping out on what we sell and customers DO NOT WANT TO PAY BUT THEY SURE WANT TO BITCH A LOT! So that's how that happens.

I can't say that everyone is hitting holidays and sick or call ins on pickups or delivery agents but it has to pass through a lot of hands and if Ebay feels the need to ding people, they need to put in place the plan and that will ding if the item hasn't been dellivered by the absolute latest day that it's scheduled to be and then tack a day more just to cover the above. So a smart post would be a minimum 10 days before ebay dings anyone! If people give a negative for that, it needs to be removed automatically or not allowed to post it to start with.

I have to say that this is a problem between Ebay at 60% of the time and Customers at 30% and the sellers at 10%.

eBay Dings Sellers Who Use Fed Ex Smart Post   eBay Dings Sellers Who Use Fed Ex Smart Post

This user has validated their user name. by: LasVagueness

Mon Jun 12 00:56:24 2017

I use SmartPost for any package that can't be shipped 1st class and is out of my shipping zone. No late scans noted.

Tip for sellers who use SmartPost: surprisingly, FedEx Home Delivery can be LOWER plus deliver your parcel faster. Check both rates before selecting a label.  

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