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Sun Apr 30 2017 16:12:20

Seller Sales Soar after Losing Top Rated Seller Status

By: Reader

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Dear Ina,
As always love your newsletter, thank you for what you do. I after five years of having top seller lost it. 

The very day after I lost it I sold an item for over a $1000 (this is unusual although I have items over a $1000), then the next day I sold a $800.00 item, two more items in the 800.00 range. Today a $419.00 item (I sell one item or two in the 500-2000 range a month). 

These items have been on for over a year, and I didn't lower the price, they were priced well. The point is why did they suddenly sell? I look in impressions and guess what? My impressions went from 213 a month on this one item to 2700 in two days!!!

Thus, does eBay's algorithm look that they will make 2% more so they show my items compared to another seller in the same category that they get 2% less? I have no proof, and if all it took were a lousy two percent more, I would pay it just to have my items sell this quick. This was to five different buyers, so it isn't like a special circumstance.

So if this is true and I can't say it is, why not just get rid of top seller altogether? Imagine if it is true, how many sales they lose because people can't find what they want. 

The one buyer messaged me saying he had been looking on eBay for this item for months and glad I listed it. Hello, I listed it almost a year ago...
A.




Comments (23) | Permalink

Readers Comments

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

This user has validated their user name. by: eXtinctBay

Sun Apr 30 16:40:46 2017

@A

How did you lose top rated status? Was it by choice by not offering returns (or any other of the TRS requirements), or because you no longer qualify for other reasons??

We have always been conditioned as sellers that there are perks to offering top-notch service to their customers. The least of which is increased visibility in search.

If this is indeed true, I may go to a no returns policy. Seems like the items I have offered with no returns still have sold fairly quickly.....

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

This user has validated their user name. by: Marie

Sun Apr 30 18:21:12 2017

I had this happen once a long time ago.  I don't remember why I lost TRS, but I'm sure it had something to do with the shipping matrix back then.  When DSRs were how we were judged.  The next month I had a large serge in sales.  It didn't last very long, so don't bank on it.  It settles down in under a month or so.  Then eventually I got my TRS back.

I don't know why it happens but I have a couple other friends that sell on Ebay and they experienced similar reactions to the loss of TRS.

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

This user has validated their user name. by: Bill

Mon May 1 00:31:06 2017

A and Marie are correct. When I lost my TRS status the same thing happened to, me sales surged. That also did not last long and that was a while ago. Sales have been crap since then with no signs of getting better. It will not get better until the economy picks up period.

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

by: Gemz This user has validated their user name.

Mon May 1 00:51:52 2017

Jumping through Ebay hoops to keep a TRS which is essentially worthless when you combine the cost of returns, ''rental fees'' and more just isn't worth it. If ebay would cycle the sellers so they get exposure to customers then it would be like it was back in the day. I remember the day my page views went from 5000 a day to 28! Yes, 28 views a day! I called ebay numerous times to complain that their own seller software shows a huge loss of views and they said nothing has changed on their end! (They must send them to the school of denial and teach them how to say NO under duress!)They only give the top views to the people that list the most items. If you listed 10,000-40,000 items a month, even if the sales price was .01 cents, you would be in the top position in your category for views! I have done the research on this from people I know that do this! You all wonder how these people can make money selling 1 and 2 dollar items but don't be fooled, if you have the power of their search engine behind you, you will make money and a lot of it. Unfortunately that's reserved for the 1-2% of listers and the large companies that advertise. Not everyone has 10K items to list. It's sad but that's the way it is now on ebay and it will never change. I'm just waiting for someone else to come along and take over. Ebay will not last forever. Nothing does. Alibaba seems to be the next great sales outlet and they soon will have 2 the amount of middle class buyers just in China than we have people in the USA! That's right...600 Million by I believe 2020! That's where you want to look at!  

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

This user has validated their user name. by: Marie

Mon May 1 02:48:23 2017

Being TRS has nothing to do with a higher rate of returns.  While you can't be TRS if you offer a no return policy.  A no return policy is not enforceable on Ebay.  A seller with a no return policy still offers a 30 day return policy because of Ebay's Money Back Guarantee.  Any seller with a no return policy can see that on all their listing right next to where it says a no return policy.

To be a TRS is rather simple and simply offering good customer service will allow you to achieve this status.

Don't confuse TRS with TRS+.  There is a difference and you do not have to be TRS+ to be TRS.  It is TRS+ that requires a 30 day return policy and 0-1 day shipping.  The same is NOT true for TRS.

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

by: donald This user has validated their user name.

Mon May 1 03:16:12 2017




It was never worth it to me the TRS. I tried it and it got me more problems then success.

Screw the TRS! It was made for a very few sellers in mind.




Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

by: Will This user has validated their user name.

Mon May 1 06:13:51 2017

Let's get the information right: You can offer No Returns and be a TRS. You won't receive a TRS discount, however.

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

This user has validated their user name. by: eXtinctBay

Mon May 1 09:33:16 2017

@Will

You can be a TRS or TRS+ seller by having no returns. But not on every item.

The items you feature with no returns will not have a TRS badge next to them, or qualify for the program.

Sometimes there are certain types of goods that cannot and should not be guaranteed. For instance, software programs that can be copied and then returned.

I would be willing to go to a full no returns policy if it permanently guaranteed more views (and the accompanying sales), but it seems that this is a temporary benefit.

A mere 10% TRS+ discount is not enough to jump through flaming eBay hoops. And beginning today, we get a ''free'' $30 in Promoted Listings money to spend so eBay can collect an ever higher commission on these sales. I'LL PASS.....

As Marie mentioned, there is not a such thing as no returns. Buyers still have 30 days to return through eBay regardless. And even longer with PayPal.

But by stating you do not issue refunds on an item will certainly discourage at least some folks with less-than-honest intentions.

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

by: Jim Y This user has validated their user name.
Web Site

Mon May 1 10:18:40 2017

Maybe it has something to do with their search engine Casini.  It is used to passing through you with no changes, then it suddenly sees something different?

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

by: epuise This user has validated their user name.

Mon May 1 11:34:34 2017

Losing the TRS discount is like using "promoted" listings... the more FEES you pay... the better EXPOSURE you get.

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

This user has validated their user name. by: Rexford

Mon May 1 14:27:26 2017

I don't know how anyone keeps TRS with that "late shipment rate" metric.  Packages leave us either same day or next morning but thanks to eBay's unrealistic shipping expectations and USPS' actual delivery, it is nearly impossible for us to achieve.

Thinking of just moving to a shorter return period and 3 days delivery.  It's just not worth the effort anymore, especially when we are dependent on USPS.  We will still mail quickly as always, but 10% TRS discount, when you can get it, just isn't worth it anymore.

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

This user has validated their user name. by: Rexford

Mon May 1 14:54:02 2017

Bill says " It will not get better until the economy picks up period."

Slow sales don't seem to be affecting Amazon. Sell through rates on eBay are abysmal.  

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

This user has validated their user name. by: eXtinctBay

Mon May 1 15:56:25 2017

@Rexford

Yes, sales are awful. But that will all change when you opt into promoted listings and are featured in the ''Deals & Savings'' introduced today.....

Yes, this was said ''tongue in cheek''.

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

This user has validated their user name. by: Marie

Mon May 1 17:35:45 2017

The "late Shipment Rate" is easier to meet today than it was a year or so ago.  The OLD method had just one way to determine you met this matrix, we now have THREE ways to meet the requirement.  With this change it allowed more sellers to meet the requirement for TRS.

The "Tracking Uploaded On Time and Validated" has gotten more difficult since TRS will need to move to a 95% [from 90%] accuracy for the previous 90 day period.

For me, I had a couple conversations with our local PO a few years back and I have no complaints as they do a good job here.  But I know this can be a hard situation for many other sellers.  It can help if you have a discussion with your local postmaster and you explain the importance of getting those scans on time.

I know that getting the cooperation of your local PO can be difficult at best if not impossible.  I suggest if you are getting no where with your local PO, send in an email complaint from USPS.com.  I've done this on other matters and it worked for me.

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

This user has validated their user name. by: Rexford

Mon May 1 17:53:03 2017

eXtinctBay, I'm right there with you.

And opt into promoted listings?  That's rich isn't it.

It seems to have escaped eBay management that sellers who sell on an ecommerce site and pay to do so expect their items to show up in search.

It really is an elementary concept but one that eBay management either doesn't seem to grasp or refuses to do so.

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

by: mindelec This user has validated their user name.

Mon May 1 22:00:11 2017

Perhaps the brief surge in sales has something to do with items being re-indexed?

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

by: ZZ This user has validated their user name.

Tue May 2 01:39:44 2017

"But by stating you do not issue refunds on an item will certainly discourage at least some folks with less-than-honest intentions."

I wonder... Wouldn't people who use the return policy to try on clothes at your expense, simply poke a hole in a shirt with a no return policy to make you take it back?

I did the free shipping for a couple years on items I could ship anywhere for the same price: 1st class mail and Priority Mail that I could squeeze into a Flat Rate envelope. Recently I've had so many returns that I've changed tactics: All 1st class is based on buyers location and set for '1 lb or less." Flat rate envelopes are fixed price at $9.

Now when I get a return, I don't have to pay for postage in either direction, and I don't have to refund what they paid for shipping which is a bit less than the actual postage.

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

This user has validated their user name. by: Marie

Tue May 2 02:25:58 2017

@ZZ

I understand your concern, but I don't know why you think FCP has different rates for different locations.

First class parcel is the same price anywhere you ship to in the USA.  And PM Flat rate envelopes are the same price anywhere in the USA.  I wasn't aware that any Flat Rate PM envelope cost $9.  Or was this just a typo?

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

This user has validated their user name. by: Rexford

Tue May 2 07:44:43 2017

mindelec, it has been my experience that over the last five years, a surge of sales is most often followed by a mute cricket festival that lasts from days to weeks.   :)

Seller Sales Soar after Losing Top Rated Seller St   Seller Sales Soar after Losing Top Rated Seller St

by: minnie This user has validated their user name.

Tue May 2 11:20:34 2017

I just lost my TSR+ with this April 20th evaluation for Late shipment rate.  It was 3.05% .  I missed it by .05 % .  I just checked my Seller Dashboard and I'm told if evaluated today. I could get TRS...my Late shipment rate today is 3.00% , but that is going to 2.95% to be TRS+ , so it's doubtful I will be able to achieve that.

It's interesting that once that little badge went away, I have had 4 sales. Might be just a coincidence, but I am a low volume seller in a niche for the merchandise I sell.  

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